Recurring Events Creating Duplicates

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  • #1626891
    Will
    Participant

    Here is a video showing the problem: https://www.screencast.com/t/XOxu6poS

    In brief, in this article https://theeventscalendar.com/knowledgebase/pro-recurring-events/ I found the Break From Series button and I used it as a workaround to solve the issue, but it looks like a bug to me.

    What happened is we created a recurring event that recurs on the following schedule:
    Thursday, October 18, from 1pm to 9pm
    Friday, October 19, from 10am to 5pm
    Saturday, October 20, from 9am to 5pm
    Sunday, October 21, from 1pm to 4pm

    We set it up accordingly (see screenshot: https://www.screencast.com/t/VvHUx6g4) and all of these times showed up correctly in the calendar, but there were also incorrect instances of the event showing up on Oct 18 from 1pm to 4pm and on Oct 18 from 9am to 5pm.

    Hopefully you guys can test this to see if you can recreate this (seeming bug).

    Thanks.

    #1627824
    Sky
    Keymaster

    Hi there,

    Thanks for reaching out. I’m sorry to hear that you’re having problems with recurring events. I will try to help you get this sorted.

    This is actually a known issue that is being worked on. I will attach this thread to the bug ticket, and we will follow back up with you here when we have released a fix for this, to let you know.

    Please let me know if you have any questions about this in the meantime.

    Thanks
    Sky

    #1627892
    Will
    Participant

    thanks

    #1629291
    Sky
    Keymaster

    Hi again,

    I’m going to set this to “pending fix” so it doesn’t get closed while we’re waiting for the update.

    Thanks,
    Sky

    #1637293
    Victor
    Keymaster

    Hi There!

    Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

    Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-30-september-2018/

    Please bear in mind that if you currently have recurring events with this problem, you will need to re-save them after this update so that the series regenerates correctly.

    We apologize for the delay and appreciate your patience while we worked on this.

    As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

    Please update the plugins and let us know if the fix works for your site.

    Best,
    Victor

    #1649463
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

Viewing 6 posts - 1 through 6 (of 6 total)
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