Shelby

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Viewing 15 posts - 601 through 615 (of 1,127 total)
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  • in reply to: Payment demand despite valid licence key #1289220
    Shelby
    Participant

    Hey there Chris,

    I’m glad this worked for you!

    Please feel free to reach out with any questions you have in the future. πŸ™‚

    Best,

    Shelby πŸ™‚

    in reply to: Issue with month view tooltip and Gantry 5 theme #1289218
    Shelby
    Participant

    Hey there Justin,

    Apologies for the delay, but I had intended to drop a line just to say that I’m glad you worked this one out!

    Please feel free to reach out with any questions you have in the future. πŸ™‚

    Best,

    Shelby πŸ™‚

    in reply to: Call to undefined function tribe_main_pue_helper() #1289215
    Shelby
    Participant

    Hey there Jeremy,

    Apologies for the delay, but I had intended to drop a line just to say that I’m glad this worked for you!

    Please feel free to reach out with any questions you have in the future. πŸ™‚

    Best,

    Shelby πŸ™‚

    Shelby
    Participant

    Hey there Tanner,

    Apologies for the delay, but I had intended to drop a line just to say that I’m glad that you found a solution!

    Please feel free to reach out with any questions you have in the future. πŸ™‚

    Best,

    Shelby πŸ™‚

    Shelby
    Participant

    Hey there Bob,

    Apologies for the delay, but I had intended to drop a line just to say that I’m glad this worked for you!

    Please feel free to reach out with any questions you have in the future. πŸ™‚

    Best,

    Shelby πŸ™‚

    in reply to: events not showing in week view on mobile #1289209
    Shelby
    Participant

    This reply is private.

    in reply to: Check in #1289208
    Shelby
    Participant

    Hi Luc,

    I’m still trying to replicate your error with the ID 0 tickets. Could you possibly set up a free ticket for an event on your site and send me a link so that I can “purchase” and test check in’s?

    As for customizing the ticket, what kind of information would you like to put on it? We may have a solution, depending on what types of information is needed. πŸ™‚

    Let me know!

    Best,

    Shelby

    in reply to: Google Maps Styling #1289199
    Shelby
    Participant

    Of course Pascal, please let us know if you have any questions about our plugins in the future! πŸ™‚

    Best,

    Shelby

    in reply to: Events Calendar Pro Multiple Issues #1289192
    Shelby
    Participant

    Hi again Nicolette,

    I just want to confirm that we’re seeing the same thing. I’m getting about a 4 second load on pagination. Is that about what you’re experiencing?

    While I dig into this for you, could you review this information on caching and ensure that you’re taking all the steps you can to improve the load times that way? πŸ™‚

    Thanks!

    Shelby πŸ™‚

    in reply to: Getting Started Video? #1289188
    Shelby
    Participant

    This reply is private.

    in reply to: Reverse Chronological Order in List View #1289080
    Shelby
    Participant

    Hi again Myles,

    I’m happy to answer this question! πŸ™‚

    You can find the information on the shortcodes available in Events Calendar PRO here.

    Can you let me know if this helps with what you’re looking to do?

    Best,

    Shelby πŸ™‚

    Shelby
    Participant

    Hi again,

    It looks like this is a bug. I was able to replicate this with the latest version of our plugin and X Theme. After some inspection, I’ve discovered that X Theme is causing several javascript conflicts with our plugins.

    So, here are the next steps with this:

    1. I’ll be documenting this bug in our system, and you’ll receive an update when it’s fixed. (Which will depend on the amount of the reports we get of this issue)
    2. In the meantime, I’m glad you found a work around by rolling back. This should work for awhile. πŸ™‚
    3. Finally, I’d suggest reaching out to Theme Co’s support to see if they’re able to help resolve this conflict, as we don’t officially support theme conflicts on our forums.

    Please let me know if you have any follow up questions or need clarification!

    Best,

    Shelby πŸ™‚

    in reply to: Customer Designed Events #1288647
    Shelby
    Participant

    Hi Gregg,

    I’m happy to answer your questions here! πŸ™‚

    Unfortunately, our community events submissions aren’t quite that granular. You can check out the functionality offered by Community Events here in the new user primer, and here in the settings overview. πŸ™‚

    Please let me know if you have any follow up questions or need any clarification. πŸ™‚

    Cheers,

    Shelby πŸ™‚

    in reply to: Filter Bar Logic – and behavior #1288645
    Shelby
    Participant

    Hi William,

    Unfortunately that’s not a built-in option yet. However, it could be possible with some customization. To make these customizations, you’ll want to reference the Themer’s GuideΒ and functions list. Additionally, we have some guidance for finding help making those customizations here. I also think you may find Barry’s methods in this thread helpful. πŸ™‚

    Please let me know if Β you need any clarifications!

    Best,

    Shelby πŸ™‚

    in reply to: RSS feed timezone not working properly #1288638
    Shelby
    Participant

    Hi Dan,

    Thanks for reaching out!

    Unfortunately, this is a known bug within the plugin that we’re working on. I’ve added yours to the list of threads and upped the priority for squashing this one, but in the meantime, your solution is the best work around.

    Please let me know if you have any follow up questions, or need any clarification. πŸ™‚

    Best,

    Shelby πŸ™‚

Viewing 15 posts - 601 through 615 (of 1,127 total)