[Shelby]

Hi there Anna,

Apologies, I think I misread your post initially!

You can totally do this by checking the box under “Events > Settings > Recurring event instances”

Let me know if you have any follow up questions about this! 🙂

Best,

Shelby 🙂

[Shelby]

Hi Jeffrey,

I’d be happy to help with this. 🙂 In order to help, I need a bit of information:

1. Are you using WooCommerce for payment?
2. Can you please describe the problems you’re having? I need more information if I’m going to be able to help you.
3. Can you please send me a link to your site? 🙂

Cheers,

Shelby 🙂

[Shelby]

Hey Robb,

Thanks for using The Events Calendar, I’m happy to help! In order to help, I would like to get some more information from you, if I can:

Can you send me a link to your site so I can see this firsthand? I can often be more helpful in giving solutions to problems I can see and interact with.

Let me know, and we’ll work on resolving this together!

Thanks!

Shelby 🙂

[Shelby]

Hey Anna,

Thanks for using The Events Calendar, I’m happy to help out here.:)

Because I’m unable to replicate this issue on my testing server, this seems that it may be a theme or plugin conflict. Would you please work through the steps here to test for a conflict? This will help me be able to better assist you. 🙂

Let me know what you find out & we’ll go from there!

Best,
Shelby 🙂

[Shelby]

Hey Kyle,

Thanks for using The Events Calendar, I’m happy to help out here.:)

Because I’m unable to replicate this issue on my testing server, this seems that it may be a theme or plugin conflict. Would you please work through the steps here to test for a conflict? This will help me be able to better assist you. 🙂

Let me know what you find out & we’ll go from there!

Best,

Shelby 🙂

[Shelby]

Hi there!

I’m happy to help out here. I’ll be responding inline to your questions below to make sure that I don’t miss anything. 🙂

1. How can we get a Sidebar to show within all The Events / Community Events Pages?

Unfortunately, this kind of request would require some customization that we can’t provide on these forums. However, we do have some resources for guidance doing that here, and I think that you might find this plugin helpful for creating custom sidebars. I’ve used it before and found it very helpful. If you need to find someone to help with the customizations, we also have some tips for finding help here.

2. Can we some how disable only Tags from the Create Event page? We only want to use Categories.

Unfortunately, this is also not a built in option of OUR plugin. However, the quick fix, which you can do with any custom post type within WordPress, is to disable the tags in the screen options. Basically, you’ll want to go to the “Events > Add New” screen and then use this article as a guide to hide the tag options. This will hide tags as an option for new events being added, but not for other post types. 🙂

3. Can we somehow skip the “Event Submitted Page” and refer user back to standard “My Events Page”?

This is also not a built in option. I feel like a broken record, I know. 😉 However, in the spirit of being helpful, I think you’ll find this article here helpful. You can simply redirect the url for the Event Submitted Page back to the My Events Page. 🙂

4. What Addon Plugins do we need to be able to attend and invite people to events?

I’m not sure I fully understand this question? If you’re looking for RSVP functionality, you simply need Event Tickets. If you need to sell tickets, you need Event Tickets Plus. 🙂

5. No events are showing in the Map, they ar however visible if we choose “List View” What may be wrong?

 First, can you confirm for me that you’ve troubleshooted your Google Maps settings according to this guide, and that you’ve configured the API according to this doc?

Let me know how this goes, and we’ll work on this from there.

6. Is there any Addon/way to make Events Public / Invite only? And is there any smart way to invite people form e.g. Facebook / Linkedin?

Unfortunately we don’t have an plugin for these things, and I can’t think of another solution off the top of my head for these inquiries.

7. How can we edit the confirmation E-mail and other sent by the Plugin? Both design and text?

At this time, aside from having a freelancer make some customizations to the plugin, the only solution we have for customizing the confirmation email is this free extension.

Hope this helps!

Best,

Shelby 🙂

[Shelby]

Hi There,

Thanks for reaching out to us, I’d be happy to help you here! 🙂

1. Can you send me a link to an example of one of these expired events?
2. Please take a look at our knowlegebase article that deals with these kinds of errors and let me know if it helps at all. 🙂

This is a common issue we see, so I’m confident that we can help you find a way to work this out. 🙂

Best,

Shelby 🙂

[Shelby]

Hi Priscilla,

Thanks for using our plugins, I’m happy to help here!

Unfortunately, at this time, it’s not a built in option to price events that way, but this change could be made with some customization, and if you’re using WooCommerce to sell tickets, you could potentially use this plugin that they offer. I recommend checking out the following resources if you’d like to try making these changes yourself or to find someone to help out with this:

Themer’s Guide (Help for making the changes yourself)
Customization Guide (Help finding help with making custom changes)

Thanks again for using our plugins, and please let me know if there’s any further help I can provide. 🙂

Best,
Shelby 🙂

[Shelby]

You’re very welcome Alexander! 🙂

Please let us know if you have any other questions about our plugins!

Best,

Shelby 🙂

[Shelby]

Hey again,

1. Could you set up a dev environment (perhaps on a subdomain), and turn on the related events and send me the link so that I can inspect the code and perhaps give you some direction on this? I can’t be very helpful with it turned off.
2. Can you also reach out to Avada’s theme support while I work on this and see if they have anything to help with this situation, and let me know their response? Sometimes working together with the theme support team helps provide some important insights, as they’re deeply familiar with their theme, and we’re not.

Best,

Shelby 🙂

 

[Shelby]

Hi Ben,

Did you report this bug on a previous thread? If so, please send me the link. If not, I’ll be doing some testing to confirm the bug on my end and opening a bug ticket for you in our system so that this can get into the queue to be resolved. 🙂

Please let me know so I can work toward resolution for this issue.

Best,

Shelby 🙂

[Shelby]

Hi Aris,

You should put the snippet in your functions.php file. However, if you’re not comfortable making code changes, I’d highly suggest hiring a freelancer to help you out. We also have some guidance for making changes yourself in our Themer’s Guide here. Beyond this snippet, there is not a lot of support that we can offer for customizations such as this one, so a freelancer may be helpful to have in your back pocket anyway if this gets more complex. 🙂

Cheers,

Shelby 🙂

[Shelby]

Hey Bernhard,

1. I’m happy to help you with the weekly widget styling. 🙂 Can you send me a link so I can take a look at it on your site?
2. Unfortunately, we can’t take you any further on resolving specific theme conflicts on this forum. We support conflicts and bugs with default WordPress themes and WordPress core. You do have a couple options, you can reach out to Enfold’s theme support. You can also make the changes yourself or hire someone to help. If you need help you customize the styles for our plugins and your theme, you can follow the guidelines in our Themer’s Guide here, or you can find a freelancer here to help you. 🙂

Please let me know on these and we’ll work to get your issues taken care of!

Best,

Shelby 🙂

[Shelby]

Hey Bernhard,

Thanks for reaching out, happy to help here! 🙂 This seems to be some styling issues, possibly  theme conflicts. I’ll be taking a deeper look into this for you, but in the meantime I’d recommend the following:

1. I’d recommend first trying some of the other options under “Events>Settings>Display>Default stylesheet used for events templates.” See if one of the other settings solves your problem. (This is the easy fix.)

2. If that doesn’t help, test for conflicts to see if it is a problem with the theme or with one of your plugins.

Let me know how that goes, and we’ll work on it from there!

Cheers,
Shelby 🙂

[Shelby]

Hi there Vincent,

I’m happy to help here! 🙂

Have you changed anything between now and two updates ago other than updating? Otherwise, I think this may be a bug. I’ll do some testing, but if you can let me know of any changes you’ve made, that would be really helpful.

If it is a bug, I’ll be logging it, and looking for a workaround for you. 🙂

Let me know, and we’ll go from there!

Best,

Shelby 🙂

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