[Shelby]

Hey there!

I’m happy to help out. 🙂

I’d recommend utilizing our free recurring event cleanup extension right here.

Please let me know if you have any follow up questions, need any clarification on this, or if I’ve misunderstood your needs.

Take care,

Shelby 🙂

[Shelby]

Hi there Alyson,

I’m happy to help you out here! 🙂

I think you’ll find Geoff’s comments on this thread helpful. He  includes a code snippet that you can use to modify your tooltip file and the Themer’s Guide here gives you some guidance for how to make these kinds of changes yourself.

Let me know if you have any further questions or need more clarification!

Best,

Shelby 🙂

[Shelby]

Hi Jason,

I’m happy to help out here! 🙂

I believe that none of the attendee responses get included on the export at this time. However, I think that you may find this free extension helpful for adding the attendee information to the WooCommerce order and exporting that way?

Let me know how that works!

Best,

Shelby 🙂

[Shelby]

Hey Hedu,

I’m happy to help out as much as possible here.

I apologize that you’re not satisfied with our current code structure. That said, if you have custom needs to alter it, the best plan of action is to hire someone to help. We have some guidlines for making changes yourself here, and we have recommendations for finding freelancers here, but we don’t support changes to our code on these forums.

It’s also worth noting that we happily offer refunds if you’re not satisfied with the product, and you can request one via this form here.

Please let me know if I’ve misunderstood anything or if you have any further questions or need clarification about anything.

Best,

Shelby 🙂

[Shelby]

This reply is private.

[Shelby]

Hi Joseph,

I would try the following CSS:

.tribe-events-event-meta address.tribe-events-address{

visibility: hidden;

height: 0px;

}

Let me know how that goes!

Best,

Shelby 🙂

[Shelby]

Hi again Carole,

I thought that you were indicating that the two threads were related to the same issue so that I can give you some guidance. It must have been a misunderstanding on my part. Still attempting to replicate this specific issue.

Thanks for sticking with me!

Cheers,

Shelby 🙂

[Shelby]

Hi again Carolyn,

This is on our dev team’s radar and I’m associating this support thread with our internal ticket about this issue, so you’ll be updated when this is resolved.

I did, however, also notice that you’ve posted this to the Pre-Sales forum, under an account that has no sales associated with it. I’ll give you the benefit of the doubt, and assume that you do have an account associated with a current license for EA, so in the future, you need to post inquiries from that account and to the appropriate product forum.

Thanks,

Shelby 🙂

[Shelby]

Hi Jason,

I’m happy to help out here! 🙂

Can you possibly tell me why you chose to go with the WooCommerce plugin over the functionality of our plugins described in this knowledgebase article?

If you need to use the WooCommerce plugin for some reason and need to integrate this type of functionality, you’ll need to customize the plugin, and I’d suggest hiring a freelancer for that type of customization.

Best,

Shelby 🙂

[Shelby]

Hi there Joseph,

I’d be happy to help out here. 🙂

Can you by chance send me a link to one of the site events where this is relevant so that I can help you put together the last part of your solution?

Best,

Shelby 🙂

[Shelby]

Hi Sean,

Thanks for using our plugins and reaching out to us!

It looks like you have the 100 imports license for Events Aggregator, which definitely does have limitations. You can see some details about the licensing for that plugin here.

Please let me know if you have any further questions!

Cheers,

Shelby 🙂

[Shelby]

Hey Heinz,

Thanks for posting, & I’m happy to help.:)

Unfortunately, this kind of request would require some customization that we can’t provide on these forums. However, we do have some resources for guidance doing that here. If you need to find someone to help with the customizations, we also have some tips for finding help here.

Hope this helps, and thanks for understanding!

Best,

Shelby 🙂

[Shelby]

Hi Vincent,

I’m happy to help out here! 🙂

In order to help, I’ll need you to take a couple of troubleshooting steps:

• Test for conflicts using this guide and let me know how it goes
• Please send me the link to your site where this issue is occurring
• Try clearing your cache and letting me know if this helps at all

If you can let me know about these items, then I can help you more easily.

Best,

Shelby 🙂

[Shelby]

Hey there,

Thanks for posting, & I’m happy to help. 🙂

I’m going to be doing some work on my testing server, but I wanted to give you a heads up that this kind of request *might* require some customization that we can’t provide on these forums. We’ll have to see.

However, we do have some resources for guidance making theme customizations here.  I’d suggest checking that guide out while I work on things on my end. If you end up needing to find someone to help with the customizations, we also have some tips for finding help here.

Hope this helps, and thanks for your patience!

Best,

Shelby 🙂

[Shelby]

Hey there Joakim,

Thanks for using our plugins, I’m happy to help out here. 🙂

Because I’m unable to replicate this issue on my testing server, this seems that it may be a theme or plugin conflict. Would you please work through the steps here to test for a conflict? This will help me be able to better assist you. 🙂

Let me know what you find out & we’ll go from there!

Best,
Shelby 🙂

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