[Shelby]

Hi Frederic,

Thanks for using our plugins!

Unfortunately, this kind of a request is beyond the scope of support we provide here on our forums. If you’d like help making this change, you should hire a freelancer (you can find some recommendations here).

The purpose of our forums is to support our plugins and their built-in features as configured with the latest version of WordPress, WordPress default themes, and the rest of our plugin suite. The vastness of the WordPress ecosystem, nearly prevents much beyond that standard.

Thank you for your understanding!

Best,

Shelby 🙂

[Shelby]

Hi Lindsey,

Thanks for using our plugins, I’m happy to help and provide some clarification!

Unfortunately, at this time, it’s not a built in option to change make those changes after the fact, but this change could possibly be made with some customization (that we unfortunately don’t support on these forums). I recommend checking out the following resources if you’d like to try making these changes yourself or to find someone to help out with this:

PRO Additional Fields Article (To check out the available options for additional fields at this time)
Themer’s Guide (Help for making the changes yourself)
Customization Guide (Help finding help with making custom changes)

Best,
Shelby 🙂

[Shelby]

Hi Lindsey,

Thanks for using our plugins, I’m happy to help and provide some clarification!

Unfortunately, at this time, it’s not a built in option to change make those changes after the fact, but this change could possibly be made with some customization (that we unfortunately don’t support on these forums). I recommend checking out the following resources if you’d like to try making these changes yourself or to find someone to help out with this:

PRO Additional Fields Article (To check out the available options for additional fields at this time)
Themer’s Guide (Help for making the changes yourself)
Customization Guide (Help finding help with making custom changes)

Best,
Shelby 🙂

[Shelby]

Hi Carole,

I’m doing some testing with the issue as described previously,  and attempting to replicate it in my own environment. However, I’m a little confused about the relationship between the thread you linked to and this issue, as the subjects/titles suggest two different issues. If you can explain, perhaps it will help me figure out what’s going on a bit faster!

Thanks!

Shelby 🙂

[Shelby]

Hi Steven,

Glad to see that this has been sorted! Please feel free to reach out in the future with any questions you have about our plugins and their features.

Best,

Shelby 🙂

[Shelby]

Hi Bradden,

Thanks for sharing your solution! I appreciate it. 🙂

Please feel free to reach out in the future with your questions about our plugins and their features!

Cheers,

Shelby 🙂

[Shelby]

Thanks for the tip, Ben! I’ll pass that along.

Please feel free to reach out with any questions or concerns you have about our plugins & their features in the future!

Best,

Shelby 🙂

[Shelby]

Hey Jodi,

Thanks for the additional information.

The next troubleshooting step I’d like you to take is to test for conflicts using the steps documented here?

Knowing the results of the conflict testing will greatly help me help you!

Best,

Shelby 🙂

[Shelby]

This reply is private.

[Shelby]

Hi Steve,

You will have to reach out via the form that I linked to in my previous reply so that you can get account help via e-mail in a more private format, instead of posting to our forums.

Thanks!

Shelby 🙂

[Shelby]

Hi there Steven,

I’d love to help you out with this! 🙂

So a couple of questions:

1. At what time do you stop selling tickets (or allowing RSVPs) this setting could be affecting when the event disappears from upcoming events.
2. Has this always been the case, or is this a new issue? If it’s new, can you tell me when it first started?
3. Are you up to date on all of our plugins?

Let me know and we’ll work from there!

Cheers,

Shelby 🙂

[Shelby]

Hi there Steve,

Thanks for letting us know, and I’m happy to help you out here!

We handle sensitive account issues like this via email. You can fill out the form here to send us an email, and we’ll be happy to help you in a more private/expedited manner. 🙂

Please let me know if you have any questions or concerns about any of this! I’m happy to continue helping however I can.

Best,

Shelby 🙂

[Shelby]

Hi! 🙂

I’m happy to help out here. I’ll respond inline below so as not to miss anything:

1. Changing ticket information from the backend
I would like to be able to change ticket information of my attendees from the backend. Is this possible? I know users can edit their own tickets.

Unfortunately, the amount of control you have over user order information is limited to what is described in this knowledgebase article.

2. Store-managers(administrators) ordering tickets and connecting them to users. (I.e. Creating attendees in the backend)

Some tickets are in such high demand that our client wants to allow specific users to ‘preorder’ tickets. In which case the sale happens offline and our client wants to create the tickets and add them to a specific user(Sales Agent) so he can go on and send the tickets to his/her clients.

In EDD it is possible to assign orders/payments to other users(who already bought before, so not possible for any user), but this doesn’t place the tickets into his/her account too. Is this possible in some way?

Unfortunately, these aren’t built in options. It could be possible with some customization, and for that I’d recommend checking out this resource and/or reaching out to a freelancer.

3. Ticket details before order approving

We guess tickets aren’t created before the EDD order has been finalised. Because of this, the ticket information of the customer isn’t visible. Is there a way to see this information in the backend before approving tickets?

Unfortunately, not without customizing our plugin, and for that you can refer to my previous advice in #2.

4. Order and ticket reports
Our client would like to export reports consisting of both order information and ticket information. Is this possible?

You can find all the information about managing attendee information in the article I linked to for my response to #1. 🙂

Hope this helps!

Best,

Shelby 🙂

[Shelby]

Hi Ben,

As far as I’m aware, there are no conflicts with the latest version of WooCommerce. However, I’d highly recommend backing up your site prior to updating, just in case. 🙂

Please let me know if you have any further questions or need any clarification about this!

Cheers,

Shelby 🙂

[Shelby]

Hi again Carolyn,

No official word from the dev team yet. I’ll be in touch when I have more information. 🙂

Best,

Shelby 🙂

[Author]

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