[Shelby]

This reply is private.

[Shelby]

Hi Cesar,

I’d recommend keeping an eye on the knowledgebase, but I will let you know if it gets added before this thread auto-closes! 🙂

Best,

Shelby 🙂

[Shelby]

This reply is private.

[Shelby]

Glad to see this resolved! 🙂  Please reach out to us anytime you have questions or concerns about our plugins & their features in the future.

Cheers!

Shelby 🙂

[Shelby]

Hi Daniel,

It seems like you may be having licensing issues, and we may need to regenerate your license key. You can use the form here to email us directly so we can help you more individually with licensing issues, and communicate more privately about your account information.

Let me know if you have any further questions about this!

Thanks,

Shelby

[Shelby]

Hi again Lindsey,

I think you’ll find this thread and Nico’s thoughts in it helpful. However, any help beyond this, I’d advise you hire a developer for, as we aren’t able to provide full support for customizations like this on the forums.

These forums are designed to resolve issues with our built in features and field bug reports.

Thanks for understanding!

Cheers,

Shelby 🙂

[Shelby]

Hi Anna,

Right now the options that we have are WooCommerce and Easy Digital Downloads. You can see tips for configuring them with Event Tickets Plus in this article here.

Let me know if you have any further questions about this!

Best,

Shelby 🙂

[Shelby]

Hi Jane,

Thanks for reaching out. I’m happy to help out here! 🙂

So when I navigate to both sites I’m seeing the calendar looks similar, but is laid out differently. Is there something I’m missing? If you’re still having this issue, can you walk me through it step by step to replicate, so that I can help?

Best,

Shelby 🙂

[Shelby]

Hi Carolyn,

I’m happy to help out here! 🙂

I’m not sure of a definite timeline, but I will check with our team and let you know what we’re doing to work on this!

Thanks for your patience!

Cheers,

Shelby 🙂

[Shelby]

Hey Raili,

Thanks for reaching out, happy to help here! 🙂 This seems to be a styling issue, possibly a theme conflict.

1. I’d recommend first trying some of the other options under “Events>Settings>Display>Default stylesheet used for events templates.” See if one of the other settings solves your problem. (This is the easy fix.)

2. If that doesn’t help, test for conflicts to see if it is a problem with the theme or with one of your plugins.

Let me know how that goes, and we’ll work on it from there!

Cheers,
Shelby 🙂

[Shelby]

Hey Dominik,

Thanks for using The Events Calendar, I’m happy to help out here.:)

Because I’m unable to replicate this issue on my testing server, this seems that it may be a theme or plugin conflict. Would you please work through the steps here to test for a conflict? This will help me be able to better assist you. 🙂

Let me know what you find out & we’ll go from there!

Best,
Shelby 🙂

[Shelby]

Hey Lindsey,

Thanks for posting, & I’m happy to help.:)

Unfortunately, this kind of request would require some customization that we can’t provide on these forums. However, we do have some resources for guidance doing that here. If you need to find someone to help with the customizations, we also have some tips for finding help here.

Hope this helps, and thanks for understanding!

Best,

Shelby 🙂

[Shelby]

Hi there Angie,

Just to be clear, running the imports manually (one time) works, and the automations fail? Also, now that it’s been a few days, can you give me any error data from turning on debugging? 🙂

Thanks!

Shelby

[Shelby]

You’re welcome Anna! Feel free to continue to reach out with any questions you have! 🙂

Cheers,

Shelby 🙂

[Shelby]

Awesome, glad to know that this is resolved! Please feel free to reach out to us in the future with any questions or issues you have about our plugins or their features!

Best,

Shelby 🙂

[Author]

Posts