Tribe tickets + EDD questions

[David Hager]

Hi there,

We are using Tribe events + events tickets plus and the Easy Digital Downloads combination to build an ticketing website for one of our clients. The website is a platform for external sales agents who sell spots for two types of customers. Since the target audience of the events are specialised physicians and our client knows many of them, the way the ticket system is used is a little different than usual. Almost everything works, but we have a few issues.

These questions are mostly about the connection between Tribe Event tickets and the EDD orders in which they are payed.

1. Changing ticket information from the backend
I would like to be able to change ticket information of my attendees from the backend. Is this possible? I know users can edit their own tickets.

2. Store-managers(administrators) ordering tickets and connecting them to users. (I.e. Creating attendees in the backend)

Some tickets are in such high demand that our client wants to allow specific users to ‘preorder’ tickets. In which case the sale happens offline and our client wants to create the tickets and add them to a specific user(Sales Agent) so he can go on and send the tickets to his/her clients.

In EDD it is possible to assign orders/payments to other users(who already bought before, so not possible for any user), but this doesn’t place the tickets into his/her account too. Is this possible in some way?

3. Ticket details before order approving

We guess tickets aren’t created before the EDD order has been finalised. Because of this, the ticket information of the customer isn’t visible. Is there a way to see this information in the backend before approving tickets?

4. Order and ticket reports
Our client would like to export reports consisting of both order information and ticket information. Is this possible?

Thanks in advance!

[Shelby]

Hi! 🙂

I’m happy to help out here. I’ll respond inline below so as not to miss anything:

1. Changing ticket information from the backend
I would like to be able to change ticket information of my attendees from the backend. Is this possible? I know users can edit their own tickets.

Unfortunately, the amount of control you have over user order information is limited to what is described in this knowledgebase article.

2. Store-managers(administrators) ordering tickets and connecting them to users. (I.e. Creating attendees in the backend)

Some tickets are in such high demand that our client wants to allow specific users to ‘preorder’ tickets. In which case the sale happens offline and our client wants to create the tickets and add them to a specific user(Sales Agent) so he can go on and send the tickets to his/her clients.

In EDD it is possible to assign orders/payments to other users(who already bought before, so not possible for any user), but this doesn’t place the tickets into his/her account too. Is this possible in some way?

Unfortunately, these aren’t built in options. It could be possible with some customization, and for that I’d recommend checking out this resource and/or reaching out to a freelancer.

3. Ticket details before order approving

We guess tickets aren’t created before the EDD order has been finalised. Because of this, the ticket information of the customer isn’t visible. Is there a way to see this information in the backend before approving tickets?

Unfortunately, not without customizing our plugin, and for that you can refer to my previous advice in #2.

4. Order and ticket reports
Our client would like to export reports consisting of both order information and ticket information. Is this possible?

You can find all the information about managing attendee information in the article I linked to for my response to #1. 🙂

Hope this helps!

Best,

Shelby 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts