Charged twice

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  • July 10, 2017 at 7:34 am #1318385
    Steve Banbury
    Participant

    I’ve included a screen shot of our account which shows that we had paid for our renewal of of Events Calendar Pro and Community Events as one payment $158 on May 5, 2017. We then received a refund on the same day for Community Events $79. These two transactions show on our credit card statement as at May 6. However, on the same date we received an additional debit to our credit card – details MODERN TRIBE PLUGINS TRI.BE CA
    79.00 [email protected]
    Visa Exchange Rate
    What is this payment for? Why doesn’t it appear on the My Account listing?
    Would appreciate your help please.
    My thanks
    Steve

    July 11, 2017 at 6:59 am #1319474
    Shelby
    Participant

    Hi there Steve,

    Thanks for letting us know, and I’m happy to help you out here!

    We handle sensitive account issues like this via email. You can fill out the form here to send us an email, and we’ll be happy to help you in a more private/expedited manner. 🙂

    Please let me know if you have any questions or concerns about any of this! I’m happy to continue helping however I can.

    Best,

    Shelby 🙂

    July 11, 2017 at 7:56 am #1319505
    Steve Banbury
    Participant

    Hi Shelby
    Thanks for your email.
    Are you able to identify what the single payment made from our credit card account on May 5 2017 (but not showing on My Account – Recent Orders) relates to?
    My regards
    Steve

    Steve Banbury
    Production Manager
    The Business Magazine
    TEL: 0118 9843509
    DD: 0118 9766414

    The leading voice of business in the south
    visit businessmag.co.uk for thousands of stories about companies across the Thames Valley and Solent/South Coast regions

    July 12, 2017 at 6:18 pm #1320302
    Shelby
    Participant

    Hi Steve,

    You will have to reach out via the form that I linked to in my previous reply so that you can get account help via e-mail in a more private format, instead of posting to our forums.

    Thanks!

    Shelby 🙂

    July 17, 2017 at 1:32 am #1322013
    Steve Banbury
    Participant

    This reply is private.

    July 17, 2017 at 8:30 pm #1322455
    Shelby
    Participant

    This reply is private.

    August 8, 2017 at 9:35 am #1332284
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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