[Patricia]

Hi there!

Thank you for reaching out to us!

This sounds like a conflict because I couldn’t reproduce the JavaScript errors in my own WordPress install while having all Modern Tribe plugins and Twenty Seventeen theme enabled.

As I can see from your System Info you are running Community Events version 4.5.5. Could you please update it to version 4.5.6 and see how it goes?

If the plugin update doesn’t help you to solve your problem, I would suggest you to run a Conflicts Test.

You can start the test by temporarily deactivating all of your plugins (except Modern Tribe plugins) and changing your theme to another one like Twenty Seventeen and let us know if the issue persists after that.

I hope this helps you get started! Let me know if you have any other questions and I’ll be happy to assist!

Best Regards,

Patricia

[Patricia]

Hey Aaron,

Thank you for reaching out to us! I’m sorry to hear that you are having problems with your calendar! Let me help you to solve it.

To get started, could you please share your system info with us so we can access your calendar and further investigate your case?

Thanks!

Patricia

[Patricia]

Hi Ben,

That’s good news! I’m glad to hear that remigrating your site helped to solve the problem for you as well.

Let me know if you need anything else and have a great day 🙂

Cheers,

Patricia

[Patricia]

Hi Nancy,

I’m glad to hear that your calendar is working as expected now!

Let me know if you need anything else and have a great day 🙂

Cheers,

Patricia

[Patricia]

Hey Jesus,

Thank you for reaching out to us!

A few weeks ago we released a Hotfix (The Events Calendar 4.5.12.3) to solve this issue related to the display of events in the default Month View calendar.

To solve this problem, I would recommend you to update as soon as possible. Please don’t forget to clear your site and your browser cache after the update.

We apologize for any inconvenience this may have caused.

Let me know if you have any other questions and I’ll be happy to assist!

Best Regards,

Patricia

[Patricia]

Hey Ban,

Thank you for reaching out to us! I’m so sorry to hear that you are having problems with your calendar! Let me help you to solve this!

I’ve just accessed your page and found a JavaScript error that could be part of the issue you are experiencing: it seems that there is an unclosed string in your code.

Since I can’t reproduce the issue in my own WordPress install (with all Modern Tribe plugins and Twenty Seventeen theme enabled), I would recommend you to check this code and if it is part of a customization, fix it.

I hope this helps you to get started!

Let me know if you have any other questions in the mean time and I’ll be happy to assist!

Best regards,

Patricia

[Patricia]

This reply is private.

[Patricia]

Hey John,

Thank you for reaching out to us!

A few weeks ago we released a Hotfix (The Events Calendar 4.5.12.3) to solve this issue related to the display of events in the default Month View calendar.

This problem was introduced with WordPress version 4.8.2 and impacts all previous versions of The Events Calendar.

To solve this problem, I would recommend you to update as soon as possible. Please don’t forget to clear your site and your browser cache after the update.

We apologize for any inconvenience this may have caused.

Let me know if you have any other questions and I’ll be happy to assist!

Best Regards,

Patricia

[Patricia]

Hey Harry,

Thank you for reaching out to us! I’m so sorry to hear that you are having performance issues while trying to edit your recurring events!

There is an internal bug report that may be associated with this problem: If a recurring event has multiple exclusions (15+) the edit event page freezes, or takes ~20s to load.

Can you please let me know if you did setup “Event Exclusions” for these recurring events? If you have, how many?

Also, please let me know if you have any other questions and I’ll be happy to assist!

Thanks,

Patricia

[Patricia]

Hi there,

That’s good news! I’m glad to hear that everything is working as expected now!

Regarding your request to change the permalink date format, it is possible, but it would require changes on two fronts:

– A customization to override or add extra rewrite rules supporting the new format.
– A customization that overrides the way you generate those permalinks when creating links for recurring event posts.

Unfortunately, we won’t be able to help you with this level of customization as it is out of the scope of our support. We do have a list of recommended developers who could help you out with the code if you need it:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Thank you for your understanding and let me know if you have any other questions!

Regards,

Patricia

[Patricia]

Hey Philip,

Thank you for reaching out to us! I’m so sorry to hear that you are having compatibility issues between The Events Calendar and your theme!

While we’re not able to guarantee compatibility with any specific third-party WordPress themes or plugins, we do develop our plugins in accordance with strict WordPress.org standards, and you’ll typically find that our products work great with products developed to the same standards.

If you want to find the cause of this conflict, I would recommend you to enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see. All WP_DEBUG messages will be stored in a debug.log file in /wp-content/debug.log.

Our releases follow a regular schedule: you will find further information about our Release Process in the following link:

https://theeventscalendar.com/release-schedule/

I hope this helps you get started! Let me know if you have any other questions and I’ll be happy to assist!

Best Regards,

Patricia

[Patricia]

Hi Ben,

I surely can help you to solve this problem! Please check the answer I just sent you in this thread.

Thanks!

Patricia

[Patricia]

Hey Ben,

Welcome to our forums!

I’m so sorry to hear that you are having this same problem, let me help you to solve it!

Regarding that thread you mentioned, it is still unclear the cause of the problem, but Antoni have duplicated his site in a subdomain and everything worked as expected after that (he is running a multisite).

To get started, could you please make sure that all active plugins in your site and WordPress Core are up-to-date? As I can see from your system info, you are not running a WordPress Multisite, is that correct?

If you temporarily change your theme to another one like Twenty Seventeen, does it help you to solve the problem?

Did you recently migrate your database from dev to live site? We have a customer reporting that his database was corrupted after the migration and importing it again helped to solve the problem.

Let me know if you have any other questions and I’ll be happy to assist!

Best Regards,

Patricia

[Patricia]

Hi William!

One more thing: I decided to modify the CSS a little bit: could you please try this one?

.tribe-bar-views-inner label {
    display: none !important;
}

It is working as I can see from here. If it doesn’t help you to hide the “View As” text from your calendar either, then it’s time to contact your theme developer for further assistance.

I hope this helps!

Best Regards,

Patricia

[Patricia]

Hi William,

I’ve found this tutorial that might help you to add custom CSS code in your Avada theme:

https://theme-fusion.com/knowledgebase/how-to-make-custom-css-changes/

If that doesn’t help you to solve the problem I would recommend you to contact your theme support team for further assistance: they will surely provide a better support regarding this subject.

Let me know if you have any other questions in the mean time and I’ll be happy to assist!

Best regards,

Patricia

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