Error 500 with updated Events Calendar plugin, previous version incompatible

[Philip Urech]

After update to The Events Calendar 4.6, the WP installation shows Error 500. Deactivated all plugins, and activated one by one finding The Events Calendar to be the culprit.

Installed earlier versions (4.5.13 and 4.5.9). Both effect in Error 500 once plugin is activated.

Installed earlier version 4.5 which could be activated without Error 500. But it displays notice, that to work in combination with Event Tickets, the minimal version requirement is 4.5.6 (of The Events Calendar plugin).

Installed 4.5.6. When plugin is activated, I receive Error 500.

My WP theme: Make
Other plugins installed and activated:
Akismet Anti-Spam 4.0
Event Ticekts 4.5.6
Event Tickets Plug 4.5.5$
Google Analyticator 6.5.4
Gravity Forms 2.2.5
Gravity Forms MailChimp Add-On 4.2
Instagram Feed 1.5
Make Plus 1.9.4
Simple Custom CSS 3.3
WooCommerce 3.1.2
WooCommerce Colors 1.0.6
WooCommerce PostFinanceCw 4.0.34

Once a compatible The Events Calendar plugin would be installed and activated, I would add two more Events Calendar plugins:
The events calendar pro 4.4.17
The events calendar: woocommerce tickets 3.12.1

Please inform me what the issue is and when the updated The Events Calendar plugin is functioning flawlessly again. Thx

[Philip Urech]

After changing the theme from Make to the standard Twenty Fourteen theme, I could activate the Event Calendar plugins. Therefore the issue seems to be an incompatibility between Make theme and Event Calendar plugin, arising from the update of the Event Calendar plugin. Please inform me if you plan to modify the Event Calendar plugin any time soon. Thx

[Patricia]

Hey Philip,

Thank you for reaching out to us! I’m so sorry to hear that you are having compatibility issues between The Events Calendar and your theme!

While we’re not able to guarantee compatibility with any specific third-party WordPress themes or plugins, we do develop our plugins in accordance with strict WordPress.org standards, and you’ll typically find that our products work great with products developed to the same standards.

If you want to find the cause of this conflict, I would recommend you to enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see. All WP_DEBUG messages will be stored in a debug.log file in /wp-content/debug.log.

Our releases follow a regular schedule: you will find further information about our Release Process in the following link:

https://theeventscalendar.com/release-schedule/

I hope this helps you get started! Let me know if you have any other questions and I’ll be happy to assist!

Best Regards,

Patricia

[Philip Urech]

Thanks Patricia for the input. Ran WP_DEBUG and WP_DEBUG_LOG:
define(‘WP_DEBUG’, true);
define(‘WP_DEBUG_LOG’, true);
define(‘WP_DEBUG_DISPLAY’, false);
@ini_set(‘display_errors’, 0);

Found that error 500 was due to php memory allocation issue:
[09-Oct-2017 12:25:19 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 7680 bytes) in /home/skbe/public_html/go/wp-content/plugins/woocommerce/includes/admin/class-wc-admin-notices.php on line 59

Increased WP_MEMORY_LIMIT:
define(‘WP_MEMORY_LIMIT’, ‘256M’);

Site is working again. DONE 🙂

[Patricia]

Hi Philip,

That’s good news! I’m glad to hear that everything is working as expected now 🙂

Let me know if you need anything else and have a great day!

Best Regards,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts