[Patricia]

Hi Nancy,

Thanks for sharing your test results with us! I’m sorry to hear that it didn’t help you to find the cause of the issue yet. I’ve accessed your site and it seems that tribe-events.js is missing now (it is returning a 404 error).

I would suggest you to reinstall The Events Calendar, purge your site cache and check if the problem is solved after that.

If it doesn’t help, could you please send us your theme directory via private reply so we can run some tests from here?

Thanks!

Patricia

[Patricia]

Hi Julie,

I’m glad to hear that everything is working as expected now! If you need further assistance with your event dates, please let me know and I’ll be happy to help!

Cheers,

Patricia

[Patricia]

Hey Mike,

Thank you for reaching out to us!

I’m so sorry to hear that you are having problems with Events Aggregator! Let me help you to solve this.

I’ve ran a test and voluntarily disconnected the Facebook Token from my own site and reconnected again: everything is working as expected, I couldn’t reproduce the issue you are experiencing.

Can you please make sure that all Modern Tribe plugins are up to date? After that, please press the “Refresh your connection with Facebook” button (under Events > Settings > APIs) and try to import your events. If the issue persists, I would suggest you to click on “Disconnect” and after that reconnect to Facebook again.

If none of these options help to solve your problem, can you please send us the calendar URL from where you are trying to import your events (via private reply) so I can further investigate your case?

Thanks!

Best Regards,

Patricia

[Patricia]

Hi Dan,

Thank you for reaching out to us!

Did you check this thread?

In that topic my colegue Cliff explains exactly how the import process works:

“If an event from Google Calendar gets modified, it would modify the WordPress event (depending on your settings within the plugin) — like change from Saturday to Sunday. However, if it gets entirely deleted from Google Calendar, the Saturday event won’t be modified at all within WordPress.”

You can decide what happens to events in your site if they are re-imported by accessing your Dashboard and heading over to Events -> Settings -> Imports -> Event Update Authority.

In this case I would recommend you to choose the first option: Overwrite my event with any changes from the original.

We have a feature request to Delete events from WordPress when deleted from the source here.

I would recommend adding your vote there. This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

I hope this helps! Let me know if you have any other questions and I’ll be happy to assist!

Best Regards,

Patricia

[Patricia]

Hey Nancy,

Thank you for reaching out to us!

I’m so sorry to hear that you are having problems with your calendar! Let me help you to solve this.

I believe that there is a theme or plugin conflict causing the issue you are experiencing. When I open the console I can see the following error:

GET http://macdougalstreetwest.com/wp-content/plugins/the-events-calendar/src/resources/js/tribe-events.js?ver=4.6 net::ERR_ABORTED

Since I can’t reproduce the issue you are experiencing in my own WordPress install, I would suggest you to run a Conflict Test.

You can start the test by temporarily deactivating all of your plugins (except Modern Tribe plugins) and changing your theme to another one like Twenty Seventeen and let us know if the issue persists after that.

I hope this helps! Let me know if you have any other questions in the mean time and I’ll be happy to assist!

Best Regards,

Patricia

[Patricia]

Hey Julie,

I’m so sorry to hear that you are having problems with your calendar! Let me help you to solve this.

Can you please access your Dashboard and head over to Settings -> Permalinks for a permalink flush (no need to change anything, just visit the permalinks page: WordPress will automatically flush your permalinks once you visit it)?

Be sure to clear your site cache and browser cache after this change.

Regarding the events start and end dates being set to 2018, that’s odd! I would recommend you to check if someone from your team didn’t accidentally change the event dates recently.

I hope this helps! Let me know if you have any other questions in the mean time and I’ll be happy to assist!

Best Regards,

Patricia

[Patricia]

Hi there!

I’m sorry to hear that the permalink flush didn’t help you to solve this problem!

Just to make sure we are on the same page: can you please confirm that Events Calendar PRO (ECP) was upgraded to version 4.4.17? As I can see from your System Info, you were running Events Calendar PRO 4.4.1 when you started this thread.

The permalink logic for recurring events was moved from The Events Calendar to Events Calendar PRO on version 4.4.14, so it could be the cause of the issue you are experiencing. You can download the latest version here.

Don’t forget to access the permalinks page and purge W3 Total Cache after the update.

If you followed these steps and the issue persists, I would suggest you to run a Conflict Test.

You can start the test by temporarily deactivating all of your plugins (except Modern Tribe plugins) and changing your theme to another one like Twenty Seventeen and let us know if the issue persists after that.

I hope this helps! Let me know if you have any other questions and I’ll be happy to assist.

Best Regards,

Patricia

[Patricia]

Hi Matt,

I’m sorry to hear that! Can you please send us a copy of your database via private reply so we can further investigate from here?

The most common way to access and export your database is by using a tool called phpMyAdmin. Please follow the steps mentioned here to successfully export your database.

Let me know if you have any other questions in the mean time and I’ll be happy to assist!

Best regards,

Patricia

[Patricia]

Hi Lige,

Glad to hear you were able to solve this problem and the imports are working as expected now!

Let me know if you need anything else and have a great day 🙂

Cheers,

Patricia

[Patricia]

Hi Steve!

Answering your question, the tribe-events in your theme’s directory is where you can add custom code for The Events Calendar.

If you have this directory in your theme, it means that you or someone from your team created it to change your calendar’s template.

This directory is not required by our plugins: you can remove it, but bear in mind that any custom code or template override you wrote in tribe-events will be lost.

I hope this helps! Let me know if you have any other questions in the mean time.

Best regards,

Patricia

[Patricia]

Hey Matt,

Thank you for reaching out to us!

There is an internal bug report that may be associated with the issue you are experiencing: If a recurring event has multiple exclusions (15+) the edit event page freezes.

Can you please let me know if you did setup “Event Exclusions” for these recurring events? If you have, how many?

Also, please let me know if you have any other questions and I’ll be happy to assist!

Thanks,

Patricia

[Patricia]

Hey William,

Thank you for reaching out to us!

You can hide the “View As” from your calendar by adding the following lines in your theme’s style.css file:

div#tribe-bar-views label {
    display: none !important;
}

I hope this helps! Let me know if you have any other questions in the mean time and I’ll be happy to assist!

Best regards,

Patricia

[Patricia]

Hey Yannick,

Thank you for reaching out to us!

This “All events” title is probably being generated by your theme, but you can achieve what you want by adding the following code in your style.css file:

.scheme_original .top_panel_title_inner .page_title {
display: none !important;
}

I hope this helps!

Let me know if you have any other questions in the mean time and I’ll be happy to assist!

Best regards,

Patricia

[Patricia]

Hey Michelle,

Thank you for reaching out to us!

I could reproduce the issue you are experiencing in my own android device and the problem is:

https://qualistar.org/calendar/map/

is always being redirected to

https://qualistar.org/calendar/list/

The same thing happens when I try to access your calendar in month or week views.

I believe that you have a code snippet like this one in place to force list view on mobile devices.

I would recommend you to check your theme’s functions.php file and look for any custom code that might be causing this redirect.

Let me know if you have any other questions in the mean time and I’ll be happy to assist!

Best regards,

Patricia

[Patricia]

Hey Lige!

I believe this post refers to the same issue reported in the following link, is that correct?

Error Importing Google Cal

Since this is a duplicate thread I’m closing it for now, but please feel free to send us your calendar link in that previous topic so we can further investigate your case.

Best regards,

Patricia

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