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Hey Lige,
Thank you for reaching out to us! Let me help you to solve this problem 🙂
Can you please send me your Google Calendar URL via private reply so I can run some tests and further investigate your case from here?
Thanks!
Patricia
Hey Yannick,
Thank you for reaching out to us!
I’ve just accessed your site and I was able to see your Tickets. Can you please let us know if everything is working as expected for you as well?
To remove the “Export” Links from Event Views, you can add the following snippet in theme’s functions.php file (without the <?php opening tag):
https://gist.github.com/nefeline/313d861e13eea64079b1e8aea203e051
I hope this helps! Let me know if you have any other questions in the mean time and I’ll be happy to assist!
Best Regards,
Patricia
Hey Eddy,
Thank you for reaching out to us!
To safely modify the ticket email I would recommend you to make a copy of event-tickets/src/views/tickets/email.php and place that copy in [your-theme]/tribe-events/tickets/email.php
Open the file you just copied to your theme’s directory and modify lines you want.
I hope this helps you get started! Let me know if you have any other questions in the mean time and I’ll be happy to assist!
Best regards,
Patricia
Hi there!
Thank you for reaching out to us!
I’m so sorry for this problem you’re experiencing, let me help you solve it!
Can you please make sure that both The Events Calendar and Events Calendar PRO are up to date? After that, please access your Dashboard and head over to Settings -> Permalinks for a permalink flush (no need to change anything, just visit the permalinks page: WordPress will automatically flush your permalinks once you visit it).
Be sure to clear your site cache and browser cache after this change.
Let me know if this helps to solve your problem!
Best Regards,
Patricia
Hey Benjamin,
Thank you for reaching out to us!
I’m very sorry about this issue you are experiencing.
Can you please make sure that both The Events Calendar and Events Calendar PRO are up to date? After that, please access your Dashboard and head over to Settings -> Permalinks for a permalink flush (no need to change anything, just visit the permalinks page: WordPress will automatically flush your permalinks once you visit it).
Don’t forget to clear your site’s cache and your browser cache after this change.
Let me know if this helps to solve your problem! If the issue persists, can you please share with us the URL where you are experiencing the problem so we can further investigate?
Thanks!
Patricia
Hey William,
Thank you for reaching out to us!
You can hide the number of available tickets by adding the following code in your theme’s style.css file:
.tribe-events-tickets .tribe-tickets-remaining { display: none !important; }I hope this helps! Let me know if you need anything else and I’ll be happy to assist!
Best Regards,
Patricia
Hi Cynthia,
I’ve ran some tests from my end and couldn’t reproduce the issue you are experiencing from here with all Modern Tribe plugins enabled (including the-events-calendar-eventbrite-tickets version 4.4.8) and using the default Twenty Seventeen theme.
I would recommend you to make sure that all of your plugins are up to date and review your theme, looking for a customization that might be causing this PHP Warning. I would also recommend you to temporarily change your current active theme to another one: this way you can check if there’s a conflict between eventbrite-tickets and your theme.
Let me know your test results and I’ll be happy to further investigate if necessary!
Best Regards,
Patricia
Hi Steve,
Thanks for sending us the feedback from your hosting provider.
Regarding the missing CSS file, as you can see in our release notes for The Events Calendar 4.6, Bootstrap Datepicker was updated to v1.7.0, and the file name was changed:
Previous CSS path (on version 4.5.13 and older):
the-events-calendar/vendor/bootstrap-datepicker/css/datepicker.css
Current CSS path (on version 4.6):
the-events-calendar/vendor/bootstrap-datepicker/css/bootstrap-datepicker.standalone.css
Your error log is showing that olgslotsandcasinos.ca is trying to access a file that (correctly) no longer exists on olgmswp.
I still believe this is a caching issue because it is happening randomly: you can sometimes see the events in your calendar and sometimes you don’t. Are you still experiencing the issue? The last two times I accessed your calendars they were all working as expected (the events are displayed correctly).
Let me know if you have any other questions in the mean time and I’ll be happy to assist!
Best regards,
Patricia
Hi Steve,
This sounds like a caching/CDN problem because I can see the events in all calendars you just shared (on September and Next Months).
Last week we had a problem that was introduced with WordPress version 4.8.2 and impacted all previous versions of The Events Calendar. After the WP update, users were unable to see their events in month view calendars. In that occasion, we released a Hotfix (The Events Calendar 4.5.12.3) to solve this issue.
In your specific case, I believe that you were affected by this glitch (and it was solved after the plugin update), but since you have both Cloud Front CDN and WP Super Cache enabled, the “blank month view calendars” were cached by your CDN servers and by your plugin as well, causing the issue you are experiencing right now.
I would suggest you to make sure that all Modern Tribe plugins are up-to-date and after that clear your caching plugin and invalidate your CDN one more time.
Answering your question: yes, all Modern Tribe plugins are compatible with PHP 7.
Let me know if you have any other questions in the mean time and I’ll be happy to assist!
Best regards,
Patricia
Hi Kristin,
I’m glad to hear that everything is working as expected now 🙂
Let us know if you need anything else and have a great day!
Best Regards,
Patricia
Hi Mary,
Thanks for letting us know that everything is working as expected now!
We apologize for any inconvenience this glitch may have caused.
Let us know if you need anything else and have a great day!
Best Regards,
Patricia
Hey Nicholas,
Thank you for reaching out to us!
To achieve what you want and display the image in your Photo View calendar, you have to add it on your “Featured Image” section while editing or submitting a new event.
I hope this helps! Let me know if you need anything else and I’ll be happy to assist!
Best regards,
Patricia
Hey Tom,
Thank you for reaching out to us!
Based on the example you shared, you can achieve what you want with this Event setup.
In this example we are creating a recurring event that starts on 10/02 and happens every Monday at 8:00am until 10/23 (4 occurrences).
I hope this helps! Let me know if you have any other questions and I’ll be happy to assist!
Best Regards,
Patricia
Hey Cynthia,
Thank you for reaching out to us!
This PHP Fatal error is happening while having The Events Calendar disabled because the custom code in your theme’s functions.php file is calling a class ‘Tribe__Events__Template_Factory’ that no longer exists (because the plugin was disabled).
It doesn’t seem to be associated with the first PHP Warning you shared.
To avoid the Fatal Error during your debug process, I would suggest you to simply comment the actions that are calling ‘Tribe__Events__Template_Factory’ in functions.php file and you should be good to go.
I hope this helps! Let me know if you have any other questions in the mean time and I’ll be happy to assist.
Best Regards,
Patricia
Hey Steve,
Thank you for reaching out to us!
Can you please let us know if you are still experiencing this issue? Your month view calendar is working as expected as I can see from here right now.
If the issue persists, please let me know and I’ll be happy to further investigate your case.
Thanks!
Patricia
