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Hey Stephen,
Thank you for reaching out to us!
Last week we released a Hotfix (The Events Calendar 4.5.12.3) to solve this issue related to the display of events in the default Month View calendar.
This problem was introduced with WordPress version 4.8.2 and impacts all previous versions of The Events Calendar.
To solve this problem, I would recommend you to update as soon as possible. Please don’t forget to clear your site and your browser cache after the update.
We apologize for any inconvenience this may have caused.
Best Regards,
Patricia
Hey Guillermo,
Thank you for reaching out to us!
I’m very sorry about this issue you are experiencing, let me help you to solve it!
Can you please access your Dashboard and head over to Events → Settings → Display and make sure that the Month view is enabled and the default view also set to Month?
If you want to change the default view to something else, that’s ok, but you have to make sure that the option you chose is also enabled.
If you set a default calendar view that is disabled, it will return a 404 error and I believe that’s the cause of the issue you are experiencing.
If these steps didn’t help you to solve your problem, please let me know and I’ll be happy to further investigate your case.
Best Regards,
Patricia
Hey Maryam,
Thank you for reaching out to us!
As I can see from here your event calendar is working as expected: http://thegamechest.com/events/.
Can you please clear your browser cache and let us know if you are able to see your calendar as well?
Thanks!
Patricia
Hey Peter,
Thank you for reaching out to us!
If you add our default Events Calendar widget it will display a mini calendar that is automatically updated to display the current month, it is not necessary to pass the calendar URL like you are doing right now.
I hope this helps! Let me know if you have any other questions in the mean time and I’ll be happy to assist!
Best regards,
Patricia
Hey Annie,
I’m glad to know everything is working as expected now!
Let us know if you need anything else and have a great day 🙂
Best Regards,
Patricia
Hey Vicki,
Thank you for reaching out to us!
I’m very sorry about this issue you are experiencing, let me help you to solve it!
The 500 Internal Server Error is a very general HTTP status code that means something has gone wrong on your website’s server, but the server could not be more specific on what the exact problem is. This status code is usually associated with a PHP Fatal Error, so to help us to identify the cause of this issue, can you please check your PHP error log? If you don’t have access to this log, you can ask your hosting provider to share this info with you.
You can also check this by yourself by temporarily enabling WP_DEBUG and WP_DEBUG_LOG via FTP and share with us any messages you see while submitting new Community Events. All WP_DEBUG messages will be stored in a debug.log file in /wp-content/debug.log.
If you have any other questions in the meantime, please let me know and I’ll be happy to assist!
Best Regards,
Patricia
Hi Karin!
Thanks for sending us further information on this! You can download the previous versions of our plugins by accessing your account. To get started, I would recommend you to downgrade only Events Calendar PRO to 4.4.16 and see how it goes. Please don’t forget to backup your site files before changing anything.
If you want us to run some tests from our end and further investigate this issue, I would suggest you to send us your theme/Page Builder files via Google Drive or Drop Box in a private reply.
Let me know if you have any other questions in the mean time and I’ll be happy to assist!
Best regards,
Patricia
Hi Sindri,
That’s good news!
Let us know if you need anything else and have a great day 🙂
Best regards,
Patricia
Hey Kristin,
Thank you for reaching out to us!
I’ve just accessed your calendar and it is working as expected right now.
Can you please clear your browser cache and let me know if the problem is solved for you as well?
Thanks!
Patricia
Hey Sindri,
Thank you for reaching out to us!
Can you please try to connect to Facebook now and let me know if the issue perssits?
We have some users reporting they were unable to connect last night but everything is working as expected right now.
Thanks!
Patricia
Hey Courtney,
Thank you for reaching out to us!
Can you please try to connect to Facebook now and let me know if the issue perssits?
We have some users reporting they were unable to connect last night but everything is working as expected right now.
Thanks!
Patricia
Hey Mary,
Thank you for reaching out to us!
Can you please try to connect to Facebook now and let me know if the issue perssits?
We have some users reporting they were unable to connect last night but everything is working as expected right now.
Thanks!
Patricia
Hi Jared,
I’ve just talked to one of my colegues and he said he was unable to connect to Facebook last night as well, but at this moment everything is working as expected.
Can you please try to connect again and let me know if the problem is solved for you as well?
Thanks!
Patricia
Hey Eric,
Thank you for reaching out to us!
I’m very sorry about this issue you are experiencing, let me help you to solve it!
As I can see from here, your link is being generated incorrectly: there are some extra elements associated with your link like “” and extra html < a > tags.
The expected output should be something like this.
Please make sure that you don’t have a template override modifying your Event URL at:
[your-theme]/tribe-events/modules/meta/details.php
Also, can you please Clear/Purge your site’s cache and deactivate the caching plugin after that? Also, clear your browser cache and let me know if the problem is solved after that.
If the Event URL works as expected once your caching plugin is disabled, you’ll know that concatenation (or a similar compression method) is to blame.
Let me know if you have any other questions in the mean time and I’ll be happy to assist!
Best regards,
Patricia
