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Hey Jared,
Thank you for reaching out to us! I’m very sorry about this issue you are experiencing, let me help you to solve it!
I’ve ran a test and voluntarily disconnected the Facebook Token from my own site and reconnected again: everything is working as expected, I couldn’t reproduce the issue you are experiencing from here.
Can you please make sure that you are not trying to connect to Facebook via an incognito window and/or while having a Privacy Badger extension enabled in your browser?
If the issue persists, can you please run a conflicts test and temporarily disable all of your plugins (except Modern Tribe Plugins) and try to connect to Facebook again?
I’ve reviewed our internal bug reports and found one associated with this issue you are experiencing, but it was fixed by our developers last month. Please let me know your test results so we can further investigate your case.
Thanks!
Patricia
Hey Uffe,
Thank you for reaching out to us!
I’m very sorry about this issue you are experiencing: let me help you to solve it!
You need to connect to Facebook for Event Aggregator to work properly: once you insert a valid Facebook token (under Events > Settings > APIs), you will be able to access the exact same options as demonstrated in our “Introducing Event Aggregator” video.
Since you don’t want to link any of your coworkers’ personal Facebook accounts to your website, I would suggest you to create a new separate Facebook account specifically for this purpose.
You will find further information about how to import your events here.
I hope this helps!
Let me know if you have any other questions in the mean time and I’ll be happy to assist!
Best regards,
Patricia
Hi There!
Thank you for reaching out to us!
I’m very sorry about this issue you are experiencing, let me help you to solve it!
I’ve ran a test and voluntarily disconnected the Facebook Token from my own site and reconnected again: everything is working as expected, I couldn’t reproduce the issue you are experiencing.
Can you please make sure that all of your Modern Tribe plugins are up to date? After that, since the “Refresh your connection with Facebook” button (under Events > Settings > APIs) is not working as expected, I would suggest you to click on “Disconnect” and after that reconnect to Facebook again.
Please make sure that you are not trying to connect to Facebook using an incognito/private window. If the issue persists, try again using a different browser and let me know how it goes.
Thanks!
Patricia
Hi Yoni,
One more thing: I’m moving this topic to our Filter Bar Forum as this request is not associated with Community Events.
Thanks!
Patricia
Hey Yoni,
Thank you for reaching out to us!
Good question. While moving Filter Bar to other pages isn’t something the plugin supports right out of the box, it is possible to do it with custom coding.
Did you check this thread?
That code snippet was written to display the Tribe Bar everywhere in the site, but you might be able to reference it and adapt it to work for Filter Bar instead.
Please note that customizations are out of the scope of our support.
I hope this helps you get started! Let me know if you have any other questions in the mean time and I’ll be happy to assist!
Best regards,
Patricia
Hi Matt,
Do you mind to send us a copy of your database via private reply so I can run some tests from here?
The most common way to access your database is by using a tool called phpMyAdmin, so I would suggest you to follow the steps mentioned in this article to export it.
If you are having problems to export your database, I would suggest you to contact your hosting provier to help you with this task.
Thanks!
Patricia
Hey Karin,
Thank you for reaching out to us! I’m very sorry about this issue you are experiencing, let me help you to solve it!
I’ve seen a few threads where users are reporting this exact same problem and after reviewing and comparing them, I believe this issue might be associated with a conflict between Page Builders (like yours) and The Events Calendar.
To confirm this, can you please temporarily change your theme to another one like Twenty Seventeen and let me know if the issue persists after that?
Also, can you please let me know if you did recently update your theme/Page builder?
If you downgrade The Events Calendar and Events Calendar PRO to their previous versions, is the problem solved? (We have a case where the issue persists even after the plugin downgrade).
Please send us your test results so we can further investigate your case.
Thanks!
Patricia
Hey Ian,
Thank you for reaching out to us! I’m very sorry about this issue you are experiencing, let me help you to solve it!
At this moment I’ve ran some tests in my local WordPress install and couldn’t reproduce the problem: if I access my site as an editor, I can see and select all venues and organizers previously created by my admin user.
There’s probably a plugin modifying the way WordPress grant user permissions or a custom code in your theme’s functions.php. It is also possible that there is a template override modifying your roles and permissions. To get started, I would suggest you to run a Conflicts Test to further investigate.
If the issue persists even after disabling all of your plugins (except Modern Tribe plugins) and changing your theme to another one like Twenty Seventeen, I would suggest you to check the following article and change your editor permissions using a plugin like Members plugin:
I hope this helps you get started! Let me know if you need anything else in the mean time and I’ll be happy to assist!
Best regards,
Patricia
Hey Matt,
Thank you for reaching out to us! I’m very sorry about this issue you are experiencing, let me help you to solve it!
When I access your events page using the default calendar URL: https://flayld.org/?post_type=tribe_events I get a database connection error.
If you recently changed your domain name, a database inconsistency after the migration may be cause of the issue you are experiencing.
I would suggest you to run a new complete database search-replace to change all occurrences for the old URL to the new URL. You will find further information about how to solve this issue here.
I hope this helps you get started! Let me know if you need anything else in the mean time and I’ll be happy to assist!
Best regards,
Patricia
Hi Peter,
One more thing I forgot to mention before: please backup your site files and database before changing anything! We recommend that all users perform site backups before manually updating/downgrading their plugins. You will find all information you need to backup your site in the following article:
https://codex.wordpress.org/WordPress_Backups
Let me know if you need anything else in the mean time and I’ll be happy to assist!
Best Regards,
Patricia
Hey Peter!
Answering your questions:
You can downgrade your plugins manually (via FTP). The process is pretty simple and you will find all information you need here.
Basically, you will have to access your server via FTP, head over to wp-content/plugins/ rename the existing “the-events-calendar” and “events-calendar-pro” directories to something else (you can also move these directories to another place or simply delete them, it’s up to you!), download the previous versions of The Events Calendar (4.5.12.3) and Events Calendar PRO (4.4.16) from your Downloads page and install them again (via FTP or via Dashboard).
This downgrade process won’t affect your CSS (unless you modified/customized the plugin core files, which is not recommended).
Let me know your test results! If necessary, we can also run some tests from our end: in this case I would suggest you to send us your Page builder files via private reply so we can further investigate your case.
Thanks!
Patricia
