Events not displaying in calendar month view

[Steve D’Eon]

Hi,

I’m running WP 4.8.2, (Mulitsite) Events Calendar 4.6, Pro 4.3.1.1 and Filter Bar 4.3.1. We are also using Cloud Front CDN and WP Super Cache.

We’ve been having this issue where events are not showing up in the calendar, even after invalidating our CDN and clearing our caching plugin. Some events will show up at time some will not, but for the most part they do not.

Upon invalidating the CDN this morning the following error messages came up on our server.

[Wed Sep 27 16:28:51 2017] [error] [client 10.98.21.41] File does not exist: /var/www/olgmswp/wp-content/plugins/the-events-calendar/vendor/bootstrap-datepicker/css/datepicker.css, referer: http://www.olgslotsandcasinos.ca/calendar/category/mohawk-racetrack/2017-10/

[Wed Sep 27 16:28:51 2017] [error] [client 10.98.21.41] File does not exist: /var/www/olgmswp/wp-content/plugins/the-events-calendar/vendor/bootstrap-datepicker/css/datepicker.css, referer: http://www.olgslotsandcasinos.ca/calendar/category/mohawk-racetrack/2017-10/

[Wed Sep 27 16:28:58 2017] [error] [client 10.98.21.41] File does not exist: /var/www/olgmswp/wp-content/plugins/the-events-calendar/vendor/bootstrap-datepicker/css/datepicker.css, referer: http://www.olgslotsandcasinos.ca/calendar/category/mohawk-racetrack/2017-11/

[Wed Sep 27 16:28:59 2017] [error] [client 10.98.21.41] File does not exist: /var/www/olgmswp/wp-content/plugins/the-events-calendar/vendor/bootstrap-datepicker/css/datepicker.css, referer: http://www.olgslotsandcasinos.ca/calendar/category/mohawk-racetrack/2017-11/

[Wed Sep 27 16:29:19 2017] [error] [client 10.98.21.41] File does not exist: /var/www/olgmswp/wp-content/plugins/the-events-calendar/vendor/bootstrap-datepicker/css/datepicker.css, referer: http://www.olgslotsandcasinos.ca/calendar/category/woodbine-racetrack/?islocation=true

[Wed Sep 27 16:29:22 2017] [error] [client 10.98.21.41] File does not exist: /var/www/olgmswp/wp-content/plugins/the-events-calendar/vendor/bootstrap-datepicker/css/datepicker.css, referer: http://www.olgslotsandcasinos.ca/calendar/category/woodbine-racetrack/2017-10/

[Wed Sep 27 16:29:22 2017] [error] [client 10.98.21.41] File does not exist: /var/www/olgmswp/wp-content/plugins/the-events-calendar/vendor/bootstrap-datepicker/css/datepicker.css, referer: http://www.olgslotsandcasinos.ca/calendar/category/woodbine-racetrack/2017-10/

I’ve asked the guys who manage the WP environment to verify if the date picker file is there, but unless the upgrade to the plugin deleted or corrupted this file it should not have moved from its location.

Thanks

[Patricia]

Hey Steve,

Thank you for reaching out to us!

Can you please let us know if you are still experiencing this issue? Your month view calendar is working as expected as I can see from here right now.

If the issue persists, please let me know and I’ll be happy to further investigate your case.

Thanks!

Patricia

[Steve D’Eon]

The problem is still there. I have created multiple events and used the recurring function right until the end of December; however, the content calendar is blank.

http://www.olgslotsandcasinos.ca/calendar/category/poker/
http://www.olgslotsandcasinos.ca/calendar/category/entertainment/2017-10/

What is strange is that all my posts show in September, but most if not all are missing in October, and then some are showing in November, and some are showing in December, but not all of them.

Also, the content calendar is to serve up the next three events, but you can see from the link below that not working as well.

http://www.olgslotsandcasinos.ca/grand-river-raceway/

[Steve D’Eon]

Hi Patricia,

The calendar loads, but the events that are marked as published are not displaying in the calendar. So Septembr events are, but October and re occurring are not. Also in some instances October is being skimped, but some of Nivember and December are loading.

This all started after WordPress was updated a few weeks ago. Also is the plugin compatible with PHP 7?

Thanks

[Patricia]

Hi Steve,

This sounds like a caching/CDN problem because I can see the events in all calendars you just shared (on September and Next Months).

Last week we had a problem that was introduced with WordPress version 4.8.2 and impacted all previous versions of The Events Calendar. After the WP update, users were unable to see their events in month view calendars. In that occasion, we released a Hotfix (The Events Calendar 4.5.12.3) to solve this issue.

In your specific case, I believe that you were affected by this glitch (and it was solved after the plugin update), but since you have both Cloud Front CDN and WP Super Cache enabled, the “blank month view calendars” were cached by your CDN servers and by your plugin as well, causing the issue you are experiencing right now.

I would suggest you to make sure that all Modern Tribe plugins are up-to-date and after that clear your caching plugin and invalidate your CDN one more time.

Answering your question: yes, all Modern Tribe plugins are compatible with PHP 7.

Let me know if you have any other questions in the mean time and I’ll be happy to assist!

Best regards,

Patricia

[Steve D’Eon]

Hi Patricia,

I passed on your response to the team hosting our site and they feel its unrelated to the CDN or caching. Based on the logs referring for the datepicker.css was http://www.olgslotsandcasinos.ca/calendar/category/mohawk-racetrack/2017-10/, instead of AWS.

They checked both servers and the datepicker.css file does not exist on this path: /var/www/olgmswp/wp-content/plugins/the-events-calendar/vendor/bootstrap-datepicker/css/datepicker.css

This css file seems to be missing, but the only change to the plugin has been when updating the latest version.

Thanks

[Patricia]

Hi Steve,

Thanks for sending us the feedback from your hosting provider.

Regarding the missing CSS file, as you can see in our release notes for The Events Calendar 4.6, Bootstrap Datepicker was updated to v1.7.0, and the file name was changed:

Previous CSS path (on version 4.5.13 and older):

the-events-calendar/vendor/bootstrap-datepicker/css/datepicker.css

Current CSS path (on version 4.6):

the-events-calendar/vendor/bootstrap-datepicker/css/bootstrap-datepicker.standalone.css

Your error log is showing that olgslotsandcasinos.ca is trying to access a file that (correctly) no longer exists on olgmswp.

I still believe this is a caching issue because it is happening randomly: you can sometimes see the events in your calendar and sometimes you don’t. Are you still experiencing the issue? The last two times I accessed your calendars they were all working as expected (the events are displayed correctly).

Let me know if you have any other questions in the mean time and I’ll be happy to assist!

Best regards,

Patricia

[Steve D’Eon]

Quick question does the plugin generate or require a folder in the theme folder called “tribe-events”

Thanks

[Patricia]

Hi Steve!

Answering your question, the tribe-events in your theme’s directory is where you can add custom code for The Events Calendar.

If you have this directory in your theme, it means that you or someone from your team created it to change your calendar’s template.

This directory is not required by our plugins: you can remove it, but bear in mind that any custom code or template override you wrote in tribe-events will be lost.

I hope this helps! Let me know if you have any other questions in the mean time.

Best regards,

Patricia

[Steve D’Eon]

Hi Patricia,

The developers are still looking into resolving the missing css file, but in the meantime i’d like to ask you about this ticket

https://theeventscalendar.com/support/forums/topic/events-with-duration-that-span-months-do-not-display-in-second-month/

We are also experiencing this behavior, is there any word on the patch to resolve this bug?

Thanks

[Patricia]

Hi Steve,

I’ve just reviewed our internal bug report regarding this last issue you mentioned and a fix is expected to be released on October 18.

Let me know if you have any other questions in the meantime and I’ll be happy to assist!

Regards,

Patricia

[Steve D’Eon]

Hi Patricia. Can you provide an update on the email below. Has a fix been finalized?

Thanks,
Steve

[Patricia]

Hi Steve!

Yes, The Events Calendar 4.6.2 was released yesterday and it Fixes the issue in Month view with multi-month events not appearing on subsequent months.

I would recommend you to update the plugin and let me know if everything works as expected after that!

Thanks,

Patricia

[Mathew]

Steve,

One thing I noticed at the very beginning, you mentioned that you were running version 4.3.1.1 of TEC Pro. In looking at your site, you are.

If you are updating the core TEC plugin, you should update the TEC Pro add-on at the same time. Having the versions “slip” apart may introduce issues.

Although the release numbers do not coincide along products, you can always find the latest version in your account, with the release date.

Hope this helps.

[Patricia]

Hi Mathew,

Welcome to our forums!

Thanks for your contribution. That’s something we always recommend to our customers.

As already mentioned earlier in this thread – keeping all plugins up-to-date is the first step to make sure things will work as expected (although these two bugs were specifically associated with The Events Calendar and not Events Calendar PRO).

Thanks,

Patricia

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