Events Not Importing

[Michael]

Hi, I have the events aggregator to import events from Facebook. It’s worked fine for a while, but I noticed the other day it was not importing events. I checked and it said that my connection to facebook expired two months ago. I reconnected and then re-ran the importer. Still not importing events. What am I doing wrong? How can we fix this?

Thanks,

Mike

[Patricia]

Hey Mike,

Thank you for reaching out to us!

I’m so sorry to hear that you are having problems with Events Aggregator! Let me help you to solve this.

I’ve ran a test and voluntarily disconnected the Facebook Token from my own site and reconnected again: everything is working as expected, I couldn’t reproduce the issue you are experiencing.

Can you please make sure that all Modern Tribe plugins are up to date? After that, please press the “Refresh your connection with Facebook” button (under Events > Settings > APIs) and try to import your events. If the issue persists, I would suggest you to click on “Disconnect” and after that reconnect to Facebook again.

If none of these options help to solve your problem, can you please send us the calendar URL from where you are trying to import your events (via private reply) so I can further investigate your case?

Thanks!

Best Regards,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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