Editing Reoccurring Events & Site Crashes

[Matt]

Hello,

I use Events Calendar Pro for my martial arts academy website: http://jiujitsuct.com/schedule

Whenever I update an Event Series, the page keeps loading and never allows me to edit. It freezes the mouse, and everything.

Any suggestions??

[Patricia]

Hey Matt,

Thank you for reaching out to us!

There is an internal bug report that may be associated with the issue you are experiencing: If a recurring event has multiple exclusions (15+) the edit event page freezes.

Can you please let me know if you did setup “Event Exclusions” for these recurring events? If you have, how many?

Also, please let me know if you have any other questions and I’ll be happy to assist!

Thanks,

Patricia

[Matt]

I am not aware of any event exclusions, I can’t even look at the event(s). It just keeps trying to load. I disabled all plugins and reverted themes, and nothing worked.

[Patricia]

Hi Matt,

I’m sorry to hear that! Can you please send us a copy of your database via private reply so we can further investigate from here?

The most common way to access and export your database is by using a tool called phpMyAdmin. Please follow the steps mentioned here to successfully export your database.

Let me know if you have any other questions in the mean time and I’ll be happy to assist!

Best regards,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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