[Patricia]

Hi Philip,

That’s good news! I’m glad to hear that everything is working as expected now 🙂

Let me know if you need anything else and have a great day!

Best Regards,

Patricia

[Patricia]

This reply is private.

[Patricia]

Hey Vincent,

Thank you for reaching out to us!

Regarding your question, there are a few options here:

1- If you want to change your default Site URL “from http://example.com” to “http://example.com/resort-experiences” the calendar will obey the new structure and the URL will be automatically updated to “example.com/resort-experiences/events-calendar/”.

2- If you want to keep the main domain “http://example.com” and move the calendar to a subdomain called “http://example.com/resort-experiences”, you just have to install The Events calendar in this new subdomain WordPress install and move/migrate your events there.

3- Last but not the least, you can also simply redirect “example.com/events-calendar/” to “example.com/resort-experiences/events-calendar/” by adding a rewrite rule in your server or using a plugin like Quick Page/Post Redirect.

I hope this helps you get started!

Let me know if you have any other questions and I’ll be happy to assist!

Best Regards,

Patricia

[Patricia]

Hi William,

Yikes! I’m sorry to hear that this custom CSS didn’t work either. It’s odd that none of these custom codes worked, specially because I tested them via Chrome Developer tools and both were successfully implemented in your site.

Just to make sure: did you purge your site cache and your browser cache after this change?

Thanks!

Patricia

[Patricia]

Hi There,

That’s odd! It sounds like a permission issue, or perhaps your server was running out of space and preventing you to upload new files (Maybe you had old backup files generated by BackupBuddy that were not removed for some reason?).

Anyway, I’m glad to hear that everything is working as expected now!

Let me know if you need anything else and have a great weekend!

Best Regards,

Patricia

[Patricia]

Hi Denise,

Thank you for your patience and for sharing the details about this issue you are experiencing!

Since the problem evolved/changed a little bit after our latest release and you recreated/modified your events since the last time you sent us your database (aprox. one month ago), could you please (if it’s not too much trouble), create a new copy of your database and send it to us via private reply? It would certainly help us to reproduce the exact problem you are experiencing at this moment and might give us a jump start on investigating this.

In the meantime, I’ll contact the developer who is actively working to solve this problem: he may have some thoughts about our next steps.

Thanks again and let me know if you have any other questions in the meantime!

Best regards,

Patricia

[Patricia]

Hi Denise,

I’m so sorry to hear that you are still having problems to import your scheduled events! Courtney asked me to step in and help you to solve this problem: hopefully we will be able to find a solution soon!

I’m reviewing your previous thread and our internal but report right now: I will contact you as soon as I have further information on this.

Best Regards,

Patricia

[Patricia]

Hey Erwan,

Thank you for reaching out to us!

To have the “All Day Event” checkbox ticked by default, you can modify the events-meta-box.php file on the-events-calendar/src/admin-views/

On line 143, simply add the word “checked” in the end of the input tag.

Unfortunately the template override method is not available for admin views, so you’ll have to re-do this customization after every update or explore alternatives to do the same thing from outside the core files.

Regarding the hours that are not disappearing when you check the “All Day Event” box, that’s odd! I’ve just ran a test in my own WordPress install and it is working as expected here. Can you please make sure that all Modern Tribe plugins are up to date? If all plugins are up-to-date and/or the update didn’t help you to solve this problem, I would suggest you to use Chrome Developer Tools to spot any console errors in your site. Access the page where you are experiencing this issue (using Google Chrome) and press F12. After that click on the Console menu and send us a screenshot / let us know if you see any errors in there.

Also, please share your system info with us so we can further investigate if necessary.

Best Regards,

Patricia

[Patricia]

Hi Harry,

Thanks for sharing this info with us! With fifty exclusions in one event (wow!), you are being affected by this bug for sure. At this moment I cannot guarantee when it will be fixed, as it’s in the development team’s hands now. The good news is that you will be contacted as soon as a fix is available.

At this moment, to immediately improve performance, I would suggest you to remove Past Event Exclusions (don’t forget to backup your database before changing anything). I understand that this is not ideal, but is the only workaround available right now.

Thanks for your understanding and if you have any other questions in the mean time, please let me know and I’ll be happy to assist!

Best Regards,

Patricia

[Patricia]

Hi Aaron,

Ok! Let me know if you need anything else in the mean time and I’ll be happy to assist!

Best regards,

Patricia

[Patricia]

Hi Ban!

I’ve just accessed your calendar and the problem seems to be fixed now: I can navigate to next and previous months. Is it working as expected for you as well?

The JavaScript error is still there and I just noticed that the closing segment was moved to next line, so to solve this you can simply replace:

doc.open().write('<body onload="'+
						'var js = document.createElement(\'script\');'+
						'js.src = \''+ url +'\';'+
						'document.body.appendChild(js);">
');
doc.close();

with:

doc.open().write('<body onload="'+
						'var js = document.createElement(\'script\');'+
						'js.src = \''+ url +'\';'+
						'document.body.appendChild(js);">');
doc.close();

I hope this helps! Let me know if you have any other questions and I’ll be happy to assist!

Best Regards,

Patricia

[Patricia]

Hey Melissa,

Thank you for reaching out to us!

To enable comments on event pages, please access your Dashboard and head over to Events > Settings > General and click on Show comments.

I hope this helps! Let me know if you have any other questions and I’ll be happy to assist!

Best Regards,

Patricia

[Patricia]

Hey Claire,

Thank you for reaching out to us!

You can move your license from one domain to another by following the steps mentioned in this article.

I hope this helps! Let me know if you have any other questions and I’ll be happy to assist!

Best Regards,

Patricia

[Patricia]

Hey Nick,

Thank you for reaching you to us!

I’m so sorry to hear that you are having problems to import your events: let me help you to solve this!

Could you please share with us via private reply your Google Calendar link and also let us know the name of the recurring event you are having problems to import? This way we will be able to run some tests and further investigate your case for here.

Thanks!

Patricia

[Patricia]

Hi there!

Thank you for reaching out to us!

Since you are having problems to update Events Calendar from within the WordPress Dashboard, I would recommend you to replace the plugin files via FTP and manually install it again.

The process is pretty simple and you will find all information you need here.

I hope this helps! Let me know if you need anything else in the mean time!

Regards,

Patricia

[Author]

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