[Patricia]

Hey Michael,

Thank you for reaching out to us! I’m so sorry to hear that you are having problems with your week view calendar! Let me help you to solve this!

Could you please confirm that both The Events Calendar and Events Calendar PRO are up to date? After that, please access your Dashboard and head over to Settings -> Permalinks for a permalink flush (no need to change anything, just visit the permalinks page: WordPress will automatically flush your permalinks once you visit it). Be sure to clear your site cache and browser cache after this change.

Does it help you to solve the problem? If the issue persists, please let me know and I’ll be happy to help you with the next steps.

Thanks!

Patricia

[Patricia]

Hey Thomas,

Thank you for reaching out to us!

Regarding your first question, you will find all information you need regarding manual updates here.

Regarding the second question, yes: you must have both The Events Calendar and Events Calendar PRO installed and active for everything to work as expected.

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hey Jeff,

Thank you for reaching out to us!

Unfortunately this is a known issue: the “Show Google Maps Link” and “Show Map” options are not being imported from CSV files.

There is a workaround available: you can enable google maps by default. Please access your Dashboard and head over to Events-> settings-> Map Settings and make sure that the “Enable Google Maps” option is ticked. I realize that this is not a great workaround, but it is the only one available in your specific situation until a patch is released.

I’m linking this thread to our internal bug report. I cannot guarantee when it will be fixed, as it’s in the development team’s hands now, but the good news is that you will be contacted as soon as a solution is available!

Thanks for your understanding and if you have any other questions, please let me know and I’ll be happy to assist!

Best Regards,

Patricia

[Patricia]

Hey Fremont,

Thank you for reaching out to us! 🙂

You can easily move your license from one site to another by following the instructions provided in the following article:

https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hey Travis,

Thank you for reaching out to us!

Could you please make sure that you added/activated your license key correctly?

If the license key is active and the issue persists, could you please flush your transients using a plugin like Transients Manager or via server, using WP-CLI? You can flush all of your transients (WordPress will repopulate them as necessary), or just the one associated with our plugin: “tribe_aggregator_origins”.

Sometimes this transient caches the response from our server informing that your license is still not present/activated in your site, even though it is.

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hey Angela,

Thank you for reaching out to us!

I’m so sorry to hear that you are having problems with your calendar! Let me help you to solve this!

Based on what you described, this sounds like a caching issue. As I can see from your system info you have WP Fastest Cache enabled: if you purge the cache and/or disable the plugin, does it help you to solve the problem? Please don’t forget to purge your browser cache as well.

If the issue persists, please let me know and I’ll be happy to help you with the next steps!

Thanks,

Patricia

[Patricia]

Hi There,

Thank you for reaching out to us!

I’m so sorry to hear that you are having problems with Events Aggregator. Let me help you to solve this!

I’ve just imported an event from this same URL you shared and it worked as expected.

https://www.facebook.com/events/395590790855947

Could you please go to Events > Settings > APIs > Facebook and click on “Refresh your connection with Facebook” button to see if it changes anything?

If the issue persists, please head over to Events > Help and send us a screenshot of the Event Aggregator System Status.

Thanks!

Patricia

[Patricia]

This reply is private.

[Patricia]

Hi there,

This is just a quick follow-up to let you know that I’ll review this code tomorrow and contact you as soon as I have finished.

If you have any other questions in the meantime, please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi Ryan,

One more thing I forgot to mention in my previous reply: at this moment (based on your system info) you are running the following versions of The Events Calendar and Community events:

The Events Calendar: Community Events version 4.5.5
The Events Calendar version 4.5.13

The latest version for these plugins are, respectively, 4.5.6 and 4.6.3. Before I reach out to my colleagues, could you please update both plugins and let me know if the issue persists after that?

The process is pretty simple and you will find all information you need here.

[Patricia]

Hi Ryan,

I’ll ask my colleagues if they have new ideas to help you here, perhaps with a brainstorm we can find new options to help you solve this problem!

Could you please let me know/confirm that disabling WPML helped you to solve the 404 error?

Thanks! If you have any other questions in the meantime, please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi Hassan,

You are welcome! Thanks again for your patience, we will contact you as soon as the fix is released.

Best Regards,

Patricia

[Patricia]

Hi Murray,

Thanks for your confirmation!

I’m linking this thread to our internal bug report right now: as I can see from here a fix is expected to be released soon, during our next maintenance release.

This way you can have the number of exclusions (i.e.+15) you want without ruining performance.

You will be contacted as soon as a solution is available!

Thanks for your understanding and if you have any other questions, please let me know and I’ll be happy to assist!

Best Regards,

Patricia

[Patricia]

Hi Tom,

I’ve been reviewing your case with our team and one of my colleagues mentioned that unlinking and then re-entering the Event Aggregator license key solved the problem for some of our customers. Could you please do the same and let me know if it works? You can follow the instructions provided in the following article (without actually moving the license, only replacing it):

https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

If it doesn’t help I’ll generate a new Event Aggregator license for you to test.

Thanks!

Patricia

[Patricia]

Hi Wendy,

You are welcome! If you have any other questions please open a new topic and we will be happy to assist!

Cheers,

Patricia

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