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Hey Crystal,
Thank you for reaching out to us!
Could you please confirm that both The Events Calendar and Events Calendar PRO are up to date? The latest versions are 4.6.4 and 4.4.19. After that, please access your Dashboard and head over to Settings -> Permalinks for a permalink flush (no need to change anything, just visit the permalinks page: WordPress will automatically flush your permalinks once you visit it). Be sure to clear your site cache and browser cache after this change.
Does it help you to solve the problem? If the issue persists, please let me know and I’ll be happy to further investigate your case.
Cheers,
Patricia
Hey Conor,
Thank you for reaching out to us! I’m sorry to hear that you are having problems with Event Tickets Plus! Let me help you to solve this.
To get started, could you please confirm that all of your plugins are up-to-date? Also, please share your system info with us so we can further investigate the issue and forward the necessary info to our devs.
Thanks!
Patricia
Hey Ted,
Thank you for reaching out to us!
I see that your site is still down with a 500 internal server error: to get started, I would recommend you to access it via FTP, head over to wp-content and temporarily rename the plugins directory to something else like disabled_plugins. After that, check if your site is live again: if it is, the problem is really associated with one of your active plugins. Rename the disabled_plugins directory back to it’s original name (plugins) after this initial test.
Now you have to disable one plugin at a time (in wp-content/plugins) until your site is live again. To disable a plugin, simply rename it (for example: rename the-events-calendar to _the-events-calendar).
You can also ask your hosting provider to help you with this task. Here you will find detailed instructions about how to deactivate all plugins when not able to access wp-admin.
Once your site is live again, if you verify that one of our plugins is the culprit, please enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see. All WP_DEBUG messages will be stored in a debug.log file in /wp-content.
If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hi Michael,
I’d like to apologize for the delay in response. Thank you for your patience all this while: It’s been really busy in the forums lately!
Regarding this issue you are experiencing, I believe it is being caused by a plugin or theme conflict, specially because I couldn’t reproduce it in my own WordPress install.
At this moment, I would recommend you to run a Conflicts Test. You can start the test by temporarily deactivating all of your plugins (except Modern Tribe plugins) and changing your theme to another one like Twenty Seventeen and let us know if you can find the culprit (don’t forget to backup your database before changing anything).
Also, please enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while accessing your week view calendar. All WP_DEBUG messages will be stored in a debug.log file in /wp-content.
If you have any other questions in the meantime, please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hi Jesse,
The tribe-bar-form is already present in your page and as I can see from here the new style is working as expected (the calendar is now placed below your logo/site header)!
If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Best Regards,
Patricia
Hi there,
Before we continue, just to set expectations, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues. We unfortunately do not provide complete support for customizations like this one. We do have a list of recommended developers who could help you out with the code if necessary.
With that said, just to point you to the right direction regarding your previous requests:
– You can modify line 37 from this template to remove the start time of the events:
replace
$format = 'F j @ g:i a';
with
$format = 'F j';
– It’s possible to modify the [tribe_events_list] shortcode as well, but as already mentioned, this level of customization is out of the scope of our support. To help you get started, the shortcode simply wraps up the output of the advanced list widget and lets you embed it easily inside posts and pages – so the steps for customizing this are identical to customizing the list widget itself.
Our Themer’s Guide goes into more detail about the process and the following is the path to the source template you’ll most likely base your custom template on:
events-calendar-pro/src/views/pro/widgets/modules/single-event.php
You can basically add the same code I shared with you before to achieve what you want here:
I hope this helps!
Best Regards,
Patricia
Hi Denise,
You are welcome! Please let me know if you have any other questions in the meantime 😉
Hey Saif, thank you for reaching out to us! A fix for this issue is expected to be released next week, we will post an update here as soon as we have a solution.
If you have any other questions at all please feel free to open a new topic and we will be happy to assist!
Best Regards,
Patricia
Hi Jeff,
Oh no, I’ve pointed you to the wrong menu, I’m sorry about that! If you access your Dashboard and head over to Events > Settings > Imports > Global Import Settings and change the “Show Google Map by default on imported event and venues” option to yes, does it help you?
I’ve also reviewed our internal bug report and a fix for this issue is expected to be released next week 🙂
If you have any other questions in the meantime, please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hi There,
I’ve modified the template a little bit and now you can see the start and the end date of recurring events while accessing it.
Please add the following code in [your theme]/tribe-events/single-event.php
https://gist.github.com/nefeline/92fd2e513065bf6521c7ca7b1549b517
if you want modify/update the code to match your expectations, please edit lines 43 to 45:
43 <?php if( tribe_is_recurring_event() ) { 44 echo 'This event is part of a series that starts on ' . date( $format, strtotime( $getdates[0] ) ); 45 echo ' and ends on ' . date( $format, strtotime( $getdates[ $len - 1 ] ) ); 46 ?><br> <?php } ?>I hope this helps!
Cheers,
Patricia
Hi Jesse,
Thanks! The Events Calendar was disabled in your site the first time I checked. To update your calendar’s position you can add the following code to your theme’s style.css file:
form#tribe-bar-form { margin-top: 100px !important; }This way the calendar won’t overlay your header. Regarding the missing slider: event views are archives in WordPress, so to get started, I would recommend you to check your theme settings and make sure that the slider is displayed in archive pages as well.
I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hi Shane,
I’m glad to hear that everything is working as expected now 🙂
If you have any other questions at all please feel free to open a new topic and we will be happy to help!
Cheers,
Patricia
Hey Sam,
Thank you for reaching out to us!
Unfortunately we currently don’t have a feature to prevent the submission of duplicate venues and organizers via Community Events form, but it’s a great idea!
I would recommend proposing this feature in our User Voice page to let us know.
Other users can then up-vote it, giving us a great idea of how much demand there might be (or, if you can find a suitable existing request, you can in turn up-vote that).
What you can do right now is to limit your users to choose from existing venues and/or organizers. You can enable this option by accessing your Dashboard and heading over to Events > Settings > Community > General.
If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hey Jesse,
Thank you for reaching out to us!
Do you mind sharing with us your calendar URL so we can take a look? I believe we can fix the issue by modifying CSS a little bit.
I’ve just accessed you site using the default calendar URL (via query string) but wasn’t able to find it (https://mindonbreath.com/?post_type=tribe_events).
If you have any other questions in the meantime, please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
