updating plugins caused http error 500: site down

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  • November 9, 2017 at 6:38 pm #1379598
    acadiampls
    Participant

    Updated license keys for Events Calendar Pro and Community Events and then started updating plugins. Got thru 4 of 9 updates and all the rest error-ed out and then I got http error 500. Can’t get back into site acadiapub.com or WP admin/dashboard to deactivate plugins. Locked out and site down, please help. Thanks.
    Ted/Acadia

    November 13, 2017 at 4:48 am #1381376
    Patricia
    Member

    Hey Ted,

    Thank you for reaching out to us!

    I see that your site is still down with a 500 internal server error: to get started, I would recommend you to access it via FTP, head over to wp-content and temporarily rename the plugins directory to something else like disabled_plugins. After that, check if your site is live again: if it is, the problem is really associated with one of your active plugins. Rename the disabled_plugins directory back to it’s original name (plugins) after this initial test.

    Now you have to disable one plugin at a time (in wp-content/plugins) until your site is live again. To disable a plugin, simply rename it (for example: rename the-events-calendar to _the-events-calendar).

    You can also ask your hosting provider to help you with this task. Here you will find detailed instructions about how to deactivate all plugins when not able to access wp-admin.

    Once your site is live again, if you verify that one of our plugins is the culprit, please enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see. All WP_DEBUG messages will be stored in a debug.log file in /wp-content.

    If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

    Cheers,

    Patricia

    December 5, 2017 at 8:35 am #1398677
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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