Import options greyed out

[Louise]

Hello,

We just purchased Event Aggregator to replace the iCal plugin. We want to import from another one of our websites that uses The Event Calendar. All the options except CSV are greyed out.

Thanks,
Travis

[Patricia]

Hey Travis,

Thank you for reaching out to us!

Could you please make sure that you added/activated your license key correctly?

If the license key is active and the issue persists, could you please flush your transients using a plugin like Transients Manager or via server, using WP-CLI? You can flush all of your transients (WordPress will repopulate them as necessary), or just the one associated with our plugin: “tribe_aggregator_origins”.

Sometimes this transient caches the response from our server informing that your license is still not present/activated in your site, even though it is.

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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