Import Not Running

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Viewing 9 posts - 1 through 9 (of 9 total)
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  • November 2, 2017 at 2:23 am #1373513
    Jill Edge
    Participant

    Hi,

    We have a scheduled import for every 30 minutes off a google Calendar ICS file.

    It is failing to import and when I try to manually run one I get this message.

    The import being fetched is not queued up for importing. Please try the import again.

    Tom

    November 2, 2017 at 12:25 pm #1374047
    Patricia
    Member

    Hey Jill,

    Thank you for reaching out to us!

    Could you please go to Events > Help and share a screenshot of the Event Aggregator System Status?

    Also, could you please grant us access to your Google calendar (i.e. share the link or .ics file)?

    Thanks!

    Patricia

    November 3, 2017 at 1:27 am #1374456
    Jill Edge
    Participant

    This reply is private.

    November 6, 2017 at 5:24 am #1375947
    Patricia
    Member

    This reply is private.

    November 7, 2017 at 1:57 am #1376696
    Jill Edge
    Participant

    Hi Patricia,

    It still doesn’t work and when I hover over the red exclamation mark nothing happens.

    If it try and force run an import i get the following error at the top.

    The import being fetched is not queued up for importing. Please try the import again.

    Tom

    November 7, 2017 at 1:29 pm #1377313
    Patricia
    Member

    Hi Tom,

    I’ve been reviewing your case with our team and one of my colleagues mentioned that unlinking and then re-entering the Event Aggregator license key solved the problem for some of our customers. Could you please do the same and let me know if it works? You can follow the instructions provided in the following article (without actually moving the license, only replacing it):

    https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

    If it doesn’t help I’ll generate a new Event Aggregator license for you to test.

    Thanks!

    Patricia

    November 8, 2017 at 1:39 am #1377717
    Jill Edge
    Participant

    Hi Patricia,

    That didn’t work. I have also re updated the ICS link but that didn’t work either. It does fetch a preview but won’t carry out an import.

    Tom

    November 8, 2017 at 10:26 am #1378284
    Patricia
    Member

    This reply is private.

    November 30, 2017 at 8:36 am #1395806
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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