Weekly event shows up every day of the week on the calendar

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  • November 4, 2017 at 9:20 am #1375255
    Hassan
    Participant

    So when i import a facebook event that is scheduled for every tuesday, it appears on every day of the week. How to solve this?

    November 6, 2017 at 7:23 am #1376093
    Patricia
    Member

    Hey Hassan,

    Thank you for reaching out to us!

    I’m really sorry to hear that you are having this problem! We are aware of this issue and it is in the queue to be fixed.

    I’m linking this thread to our internal bug report: I cannot guarantee when it will be fixed, as it’s in the development team’s hands now, but the good news is that you will be contacted as soon as a solution is available!

    We want to apologize for any inconveniences or problems that this issue may have caused you.

    Thank you for your patience and understanding. If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

    Best Regards,

    Patricia

    November 6, 2017 at 7:48 am #1376115
    Hassan
    Participant

    Hi Patricia,

    Thank you for your reply.
    Awaiting your message once issue is fixed. Thanks!
    Hassan

    November 7, 2017 at 1:51 pm #1377325
    Patricia
    Member

    Hi Hassan,

    You are welcome! Thanks again for your patience, we will contact you as soon as the fix is released.

    Best Regards,

    Patricia

    March 27, 2018 at 5:27 pm #1490176
    Victor
    Keymaster

    Hi Hassan!

    Just wanted to share with you that we have shipped a fix for this issue. It’s all on our Event Aggregator server side of things so you don’t need to update any plugins.

    As always, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

    We apologize for the inconvenience and we appreciate your patience while we worked on this.

    Please try your imports again and let us know if the fix works for your site.

    Best,
    Victor

    April 18, 2018 at 9:35 am #1510307
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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