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Hey Daniel,
Thank you for reaching out to us! I’m so sorry to hear that you are having problems to import your events. Let me help you to solve this!
To get started, could you please access your Dashboard, head over to Events-> Settings-> Timezone Settings and make sure that the Timezone Mode is set to “Use the sitewide timezone everywhere”? You will find more info about timezones here.
I would also recommend you to access Events > Settings > Imports and temporarily change the Event Update Authority option to “Do not re-import events”. This workaround might help you to avoid the issue while we investigate the cause.
Could you please send us the URL from where you are importing these events so we can take a look/try to reproduce the issue from here?
Thanks!
Patricia
Hey Amanda,
Thank you for reaching out to us! I’m so sorry to hear that you are having problems to edit and add new events! Let me help you to solve this.
To get started, could you please update Event Tickets Plus to version 4.6.2? You are running version 4.6.1.1 as I can see from your system info.
If the issue persists after the plugin update, I would recommend you to access the page you are having these problems (the edit single event page), open up your browser’s console and see if there are any relevant errors. Identifying a specific error can help us research further.
I would also recommend you to run a complete Conflicts Test. You can start the test by temporarily deactivating all of your plugins (except Modern Tribe plugins) and changing your theme to another one like Twenty Seventeen and let us know if the problem is solved after that (don’t forget to backup your database before changing anything).
Also, please enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while trying to edit and create new events. All WP_DEBUG messages will be stored in a debug.log file in /wp-content.
Thanks,
Patricia
Hi Brice!
Thanks for your confirmation regarding the theme conflict! I believe one option you have here is to set up a rewrite rule (via server or using a plugin like Redirection): you can redirect the traffic from calendar/?date=XXXX-XX to calendar/?tribe-bar-date=XXXX-XX.
You can also contact the theme author or a suitable developer to build a solution if you want them to work nicely.
I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hi there,
I’m sorry to hear that! If you want to simply hide these warnings from the front-end of your site, please access your server via FTP, open wp-config.php and disable DEBUG by changing it’s value to FALSE:
define( 'WP_DEBUG', false );Regarding the plugin downgrade, you have to delete the existing plugin directory before reinstalling it. You can remove a plugin via Dashboard or via FTP (by removing the the-events-calendar and event-tickets folders from wp-content/plugins). Please check this article for a detailed explanation.
Regarding the code change, I’ve just tested from here and wasn’t able to reproduce the error you got. Could you please make sure that you modified the correct files and lines?
wp-content/plugins/the-events-calendar/common/src/Tribe/Cost_Utils.php and
wp-content/plugins/event-tickets/common/src/Tribe/Cost_Utils.phpI hope this helps! If you have any other questions in the mean time, please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hi Roger,
Just to set expectations, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues. We unfortunately do not provide complete support for customizations like this one.
The suggested date format update was just to check if it affects the way the time format is displayed in this table you created via Post Table Pro plugin. At this point I would recommend you to review the code used to generate this table. We do have a list of recommended developers who could help you out with the code if necessary:
https://theeventscalendar.com/knowledgebase/find-a-customizer/
If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hi John,
I’ve just accessed your site and it looks like your SSL certificate expired and your events were modified/removed and/or are not being listed anymore (here’s a screenshot of what I see).
Although I have not actually been able to access your events right now, I took a look at our site and noticed you are using Autoptimize. It appears this plugin allows you to minify, cache and defer JavaScript/CSS on your web pages. At the same time, this can cause things to break as well. Are you able to disable this to see if it makes a difference?
If the issue still pops up even after disabling the plugin, could you try temporarily activating the default Twenty Seventeen theme, to see if the issue happens there as well? If disabling the theme fixes it, that’s good news! It means we have narrowed the issue down to a theme conflict.
If the issue is still there when using the default Twenty Seventeen theme, then we can try testing for conflicts with other installed plugins. Using the Twenty Seventeen, please try deactivating all of your plugins, except for the ones from Modern Tribe. Does that solve the problem? If so, reactivate the plugins one at a time until the issue pops back up, then tell me which one was causing the issue. Don’t forget to backup your database before changing anything.
These steps are also outlined here if you want some more details on how to test for conflicts.
Give those steps a shot and let me know what you find.
Thanks!
Patricia
Hi Chad,
Glad to hear you’ve found a solution! If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!
Cheers,
Patricia
Hi Thomas,
I’m sorry about the delay! I’ve reviewed our internal bug report and I can confirm that this is a work in progress and a fix is expected to be released soon (probably in one or two weeks). We will contact you as soon as a solution is available!
Thank you for your patience and understanding. If you have any other questions in the meantime, please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hi Chris,
Just one more thing I forgot to mention: If you navigate to Events > Settings > Licenses and verify that the license key for Event Aggregator has been correctly entered and saved, but the issue persists, please send us a screenshot via private reply so we can take a look.
I would also recommend you to Navigate to Events > Settings > APIs and confirm that Event Aggregator has been connected to Facebook, Meetup and any other services you intend to import from. It everything is already connected, please also take a screenshot of this and share it with me here as a private reply.
Thanks!
Patricia
Hey Chris,
Thank you for reaching out to us! I’m so sorry to hear that you are having problems with your license!
Sometimes new licenses or license renewals take longer than expected to register with our servers.
Therefore, my guess is that your license should work by now.
Please give it another try now and let me know how it goes. If the issues persists I’ll be glad to further investigate your case!
Best regards,
Patricia
Hi there,
I just noticed that you were actually replying to that previous thread I linked here.
If the temporary fix suggested by Cliff didn’t help you to solve the problem (even after adding it to both Events Calendar and Event Tickets), the plugin downgrade is the best option you have right now.
If you have any other questions in the meantime, please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
