[Patricia]

Hi there!

Thank you for reaching out to us!

I’m really sorry to hear about this issue. I’ve looked into your problem and it seems to be a bug. I’ve added the issue to our internal bug report. I cannot guarantee when it will be fixed, as it’s in the development team’s hands now, but the good news is that you will be contacted as soon as a solution is available.

In the meantime you can either downgrade (https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/) both The Events Calendar and Event Tickets (if you have both installed) and then wait for the fix or implement the temporary solution/fix provided here: https://theeventscalendar.com/support/forums/topic/just-updated-plugin-and-my-calendar-broke/#dl_post-1401697

Thank you for your patience and understanding and if you have any other questions in the meantime, please let me know!

Best Regards,

Patricia

[Patricia]

Hey Sarah,

Thank you for reaching out to us! I’m so sorry to hear that you are having problems to import your events! Let me help you to solve this.

To get started, could you please access your dashboard and head over to Events > Settings > APIs tab and under Facebook click “Refresh your connection with Facebook” button to see if it changes anything?

If the issue persists after trying to refresh your connection, I would suggest you to click on “Disconnect” and after that reconnect to Facebook again.

Thanks!

Patricia

[Patricia]

This reply is private.

[Patricia]

Hi Jen,

Thanks for sharing this additional info! I’ve reviewed our internal bug report and we do have an issue associated with our Geo Location query that was updated/modified on version 4.4.19, this change initially caused a performance issue (high database usage), but apparently the js error you mentioned was caused by this change as well, I’m sorry I didn’t notice this before!

I’m linking this thread to our internal bug report. I cannot guarantee when it will be fixed, as it’s in the development team’s hands now, but the good news is that you will be contacted as soon as a solution is available.

Thanks for your understanding and if you have any other questions, please let me know and I’ll be happy to assist!

Best Regards,

Patricia

[Patricia]

Hi Roger,

Before we proceed, could you please access your events calendar and check what is your time format in there and send us a screenshot? Do your events display the same time format as the one in your custom table?

If you access your Dashboard and head over to Events > Settings > Date Format Settings, you’ll see that only the event date format is manageable/modified by our plugin, the time format is essentially the same as the one under Settings > General > Time Format (you can check this by yourself by accessing your calendar and/or one of your events while changing the time settings from your Dashboard).

I’m not sure how you are calling/listing each one of these events in this custom table, but maybe if you change your date format under Events > Settings > Date Format Settings to something like this: “Y-m-d g:i:s A” you may achieve what you want (but please note that with this change, the time of your events will be displayed twice in your calendar and single events, because you are actually editing the date settings and not the time settings).

You will find more info about date and time format here:

https://codex.wordpress.org/Formatting_Date_and_Time

I hope this helps you to get started! If you have any other questions please feel free to let me know and I’d be happy to help as best I can!

Thanks

Patricia

[Patricia]

This reply is private.

[Patricia]

Hi there,

I’m glad to hear that everything is working as expected now! If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!

Best Regards,

Patricia

[Patricia]

Hey John,

Thank you for reaching out to us! I’m sorry to hear that you are having problems with your calendar, let me help you to solve this!

Could you please confirm that you flushed your permalinks after updating your plugins to latest version? To get started, I would recommend you to access your Dashboard and head over to Settings -> Permalinks. No need to change anything, just visit the permalinks page: WordPress will automatically flush your permalinks once you visit it. Be sure to clear your site cache and browser cache after this change.

Does it help you to solve the problem? If the issue persists, I would recommend you to run a Conflicts Test. You can start the test by temporarily deactivating all of your plugins (except Modern Tribe plugins) and changing your theme to another one like Twenty Seventeen and let us know if the problem is solved after that (don’t forget to backup your database before changing anything).

I hope this helps! If you have any other questions in the meantime, please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hey David,

Thank you for reaching out to us! I’m so sorry to hear that you are having problems with your calendar! Let me help you to solve this.

The 500 Internal Server Error is a very general HTTP status code that means something has gone wrong on your website’s server, but it could not be more specific on what the exact problem is. This status code is usually associated with a PHP Fatal Error, so to identify the cause of this issue, I would recommend you to temporarily enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while accessing your site. All WP_DEBUG messages will be stored in a debug.log file in /wp-content/debug.log.

If you have any other questions in the meantime, please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi there,

Thanks! Based on the error you just shared, I would recommend you to contact your hosting provider and ask them to modify the PHP open_basedir setting to none.

After this change, please access your help page again and let me know how it goes!

If you have any other questions in the meantime, please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

This reply is private.

[Patricia]

Hi John,

I’ve just accessed the link you shared and here’s what I see:

– All day events at the top (from December 9th);
– Ongoing events that started on December 4th and 6th and will finish tomorrow, on Dec 9th.
– Ongoing events for December 8th listed correctly: the first event starting at 9:47AM, last one finishing at 7:00PM.

Could you please clear your browser cache and let me know if everything works as expected for you as well?

Thanks!

Patricia

[Patricia]

This reply is private.

[Patricia]

Hi April,

You are welcome 🙂 I’m glad to hear that everything is working as expected now! If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!

Cheers,

Patricia

[Patricia]

Hi there!

Thank you for reaching out to us!

Could you please access your Dashboard and head over to Events > Settings > General > Timezone Settings, click on “Update Timezone Data” and after that, in the timezone mode, enable the “Use the sitewide timezone everywhere” option? Does it help you to solve the problem?

If you have any other questions in the meantime, please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

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