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Hey Sean,
Thank you for reaching out to us!
I hope you’re having a good week/day. Firstly, I’d like to apologize for the delay in response. Thank you for your patience all this while! It’s been really busy in the forums lately, and we’re doing our best to adhere to our Scope of Support / Terms for you and everyone else.
I’ve ran some tests and believe that I’ve found the reason why some of your tickets don’t have the required data: for example, if you decide to buy two tickets, you are asked to fill the attendee info for both tickets in the event/ticket form, but if you decide to buy one more ticket while in the cart (before checkout), that third ticket will be added to the same order, but without the required attendee info.
To confirm if this is the same issue you are experiencing, could you please let me know if the tickets with the details missing are linked to the same order number (as you can see here)?
Thanks!
Patricia
Hi there!
Thanks for sharing your test results with us! All folders/files you have under [your-theme]/tribe-events/ are customizations for your calendar views.
You can quickly check if the issue is being caused by one of these customizations by simply (temporarily) renaming the tribe-events folder in your theme to something else like _tribe-events and check if your calendar tooltips are correctly displayed after that. To override the calendar tooltips, users have to save their custom templates under [your-theme]/tribe-events/month/tooltip.php, so I would recommend you to check this file.
I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hey Kelli,
Thank you for reaching out to us! I’m so sorry to hear that you are having problems with your calendar! Let me help you to solve this.
To achieve what you want and modify the keyword search in the tribe events bar, please add the following snippet to your theme’s functions.php file:
https://gist.github.com/nefeline/5d68204ae3eeca1b3df1ad6c1874f5ab
You can modify/update the code as necessary: this snippet is overriding the default setup_keyword_search_in_bar function on the-events-calendar/src/Tribe/Main.php, line 4348.
I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hey Slade,
Thank you for reaching out to us!
Could you please send us the URL from where you are importing these events (in a private reply) so we can take a look?
Answering your question, to increase the import limit to more than 3 months, please add this custom code to your theme’s functions.php file (or create your own custom plugin), change the Import Date Range to One Year and let me know if everything works as expected after that.
Please bear in mind that if the website from where you are importing these events is hosted in a low resource host and you hammer them with too many requests, it could cause a connection timeout or cause performance issues for their regular visitors. Also, it is possible that the site owner has added restrictions to better protect themselves, so it is not 100% guaranteed that the site from where you are importing these events will honor your request.
I hope this helps! If you have any other questions in the mean time, please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hey Raul,
Thank you for reaching out to us! I’m really sorry to hear about this issue. I’ve looked into your problem and it seems to be a glitch that some of our users are experiencing.
At this moment, to update your plugins I would recommend you to follow the steps suggested in the following article:
I’ve added the issue to our internal bug report and you will be contacted as soon as a solution is available.
Regarding your question about the license, if you only want to use our plugin on a handful of sub-sites and are willing to perform manual updates, then you can use a Personal license (for 1 sub-site), Business license (for 2-3 sub-sites) or an Agency license (for 4-10 sub-sites).
Please note that if you use a Personal, Business, or Agency License for a site on a Multitsite Network, you may see a Disconnection notice in your account on this site when you log in and go to My Account → License Keys. You can ignore this. We are working to improve this messaging and functionality. Additionally, you may not receive notification that updates are available. When an update is available, you will need to visit My Account » Downloads to manually update the plugin.
You will find more info about this subject here: https://theeventscalendar.com/knowledgebase/multisite-license/
Thank you for your patience and understanding and if you have any other questions in the meantime, please let me know!
Best Regards,
Patricia
Hi Ursula,
One more thing I forgot to mention: you are correct, the plugin update is the solution for these 404 errors you are experiencing as the permalink logic for recurring events was moved from The Events Calendar to Events Calendar PRO on version 4.4.14.
After the manual update to latest version (4.4.19), please access your Dashboard and head over to Settings -> Permalinks for a permalink flush (no need to change anything, just visit the permalinks page: WordPress will automatically flush your permalinks once you visit it). Be sure to clear your site cache and browser cache after this change.
Does it help you to solve the problem? If you have any other questions in the mean time, please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hey Ursula,
Thank you for reaching out to us! I’m really sorry to hear about this issue. I’ve looked into your problem and it seems to be a glitch that some of our users are experiencing.
At this moment, to update your plugins I would recommend you to follow the steps suggested in the following article:
I’ve added the issue to our internal bug report and you will be contacted as soon as a solution is available.
Thank you for your patience and understanding and if you have any other questions in the meantime, please let me know!
Best Regards,
Patricia
Hey Kevin,
Welcome to our forums! Sometimes disabling WP_DEBUG is not enough. To get started I would recommend you to add the following lines to wp-config.php:
ini_set('display_errors','0');
define('WP_DEBUG', false);
define('WP_DEBUG_DISPLAY', false);Does it help you to hide the PHP warnings? Please note that a solution for this bug is excepted to be released on December 18th.
Regarding the issue associated with Filter Bar, the line of code we suggested to modify on Cost_Utils.php is not associated with this plugin, but I would recommend you to open a new thread so we can take a look.
If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Best Regards,
Patricia
Hey Felix,
Thank you for reaching out to us!
If you only want to use our plugin on a handful of sub-sites and are willing to perform manual updates, then you can use a Personal license (for 1 sub-site), Business license (for 2-3 sub-sites) or an Agency license (for 4-10 sub-sites).
Please note that if you use a Personal, Business, or Agency License for a site on a Multitsite Network, you may see a Disconnection notice in your account on this site when you log in and go to My Account → License Keys. You can ignore this. We are working to improve this messaging and functionality. Additionally, you may not receive notification that updates are available. When an update is available, you will need to visit My Account » Downloads to manually update the plugin.
You will find more info about this subject here: https://theeventscalendar.com/knowledgebase/multisite-license/
I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hi there,
Thank you for reaching out to us!
I’ve just ran some tests in my own WordPress install and wasn’t able to reproduce the error: when I create an event and add a ticket with Unlimited capacity to it, everything is correctly displayed and works as expected in the front-end and in the admin area (please check this screenshot).
To get started, I would recommend you to make sure that all plugins are up-to-date and share your system info with us.
If you have any other questions in the mean time, please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hey Calum,
Thank you for reaching out to us!
I hope you’re having a good week/day. Firstly, I’d like to apologize for the delay in response. Thank you for your patience all this while! It’s been really busy in the forums lately, and we’re doing our best to adhere to our Scope of Support / Terms for you and everyone else.
Answering your question, it is not possible to filter (and export) the attendees list by SKU, but it is possible to filter by ticket number, order number or security code. You will find more info about this in the following article:
https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/#filters
If this is something you want to see implemented in future releases, I would recommend proposing this feature in our User Voice page to let us know.Other users can then up-vote it, giving us a great idea of how much demand there might be (or, if you can find a suitable existing request, you can in turn up-vote that).
PS: if you want to filter your products(tickets) by SKU and you are using WooCommerce in your site, you can do so by accessing your Dashboard and heading over to Products > All Products.
If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hey Jorge,
Thank you for reaching out to us!
To achieve what you want and translate the “Buy Now” button and “tickets left” texts, please add the following snippet to your theme’s functions.php file (without the <?php opening tag):
https://gist.github.com/nefeline/7df9893d34b747f53dd422a67f33f879
I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hey Matthew,
Thank you for reaching out to us! I’m really sorry to hear about this issue. I’ve looked into your problem and it seems to be a glitch that some of our users are experiencing.
At this moment, to update your plugins I would recommend you to follow the steps suggested in the following article:
I’ve added the issue to our internal bug report and you will be contacted as soon as a solution is available.
Thank you for your patience and understanding and if you have any other questions in the meantime, please let me know!
Best Regards,
Patricia
Hey Tom,
I’m really sorry to hear about this issue. I’ve looked into your problem and it seems to be a bug. I’ve added this thread to our internal bug report. I cannot guarantee when it will be fixed, as it’s in the development team’s hands now, but the good news is that you will be contacted as soon as a solution is available.
In the meantime you can either downgrade (https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/) both The Events Calendar and Event Tickets (if you have both installed) and then wait for the fix or implement the temporary solution/fix provided here: https://theeventscalendar.com/support/forums/topic/just-updated-plugin-and-my-calendar-broke/#dl_post-1401697
Thank you for your patience and understanding and if you have any other questions in the meantime, please let me know!
Best Regards,
Patricia
Hi there!
Thank you for reaching out to us! I’m so sorry to hear that you are having problems with your calendar! Let me help you to solve this.
This sounds like a plugin or theme conflict. You mentioned you already disabled all plugins, but the issue persists, right? Could you please temporarily change your theme to another one like Twenty Seventeen and let us know if the problem is solved after that? Don’t forget to backup your database before changing anything. If the issue persists after changing the theme, please disable all of your plugins one more time (except Modern Tribe plugins), and check if the problem is solved after that.
If the issue persists, I would also recommend you to access your site via FTP and check if you have any template overrides enabled under /wp-content/themes/[your-theme]/tribe-events.
Let me know your test results!
Thanks,
Patricia
