Unlimited ticket setting not working

[dcsteinberg]

I set a ticket to unlimited. When testing, I enter “1”, and the display returns “-1” and then when I click submit, it says a positive number must be entered. Is this a bug?

[Patricia]

Hi there,

Thank you for reaching out to us!

I’ve just ran some tests in my own WordPress install and wasn’t able to reproduce the error: when I create an event and add a ticket with Unlimited capacity to it, everything is correctly displayed and works as expected in the front-end and in the admin area (please check this screenshot).

To get started, I would recommend you to make sure that all plugins are up-to-date and share your system info with us.

If you have any other questions in the mean time, please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Brian]

We see a similar issue using Event Tickets Plus where our unlimited ticket shows to the user as ‘-1 available’. We just upgraded to the latest version. I created a new ticket as unlimited but it shows as -1. See the screenshot attached.

[Patricia]

Hey Brian,

Welcome to our forums! I’m sorry to hear that you are experiencing this issue as well!

I’ve reviewed our internal bug reports and it looks like this is a known issue that was already solved a month ago. Could you please make sure that Event Tickets and Events Tickets Plus are both up-to-date?

I hope this helps! If you have any other questions in the mean time please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Brian]

Hi Patricia,

Yes, we have the latest versions of everything and are still having this issue. Please see the attached.

[Brian]

Hi Patricia,

We figured out the issue.There was a version of tickets.php in our child theme for sorting ticket display which you have now provided as a base feature.

Thanks for your prompt assistance. Appreciated it.

[Patricia]

Hi Brian,

I’m glad to hear you’ve found the cause of the issue!

If you have any other questions, please let me know. Have a great week!

Cheers,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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