Multiple Issues with Events Calendar & Event Tickets after recent updates HELP!

[waclibrary]

The last couple updates have left us with MANY issues when trying to add or edit events. All these issues are showing up on the back end when you are in WordPress editing the events.

Description is blank – can select text to see it in blue, but it won’t show up otherwise. Also can’t toggle from Visual to text views.

Under Time & Date it says “Are you sure you want to delete these events? Are you sure you want to delete this exclusion?” when you open EVERY event.

No Venue or Organizer is shown, and no drop-downs to change Venue or Organizer.

Tickets aren’t showing up, and you can’t add or see any existing tickets.

These same issues occur when I try to add a new event, so I can’t add or edit or replace ANY events or event tickets. Needs fixed ASAP!

I have tried updating all plugins, WordPress version, etc. and have looked through forums for similar problems and run suggested tests and measures, no dice. We have Events Calendar PRO and Event Tickets PRO and are running WordPress 4.9.1

[Patricia]

Hey Amanda,

Thank you for reaching out to us! I’m so sorry to hear that you are having problems to edit and add new events! Let me help you to solve this.

To get started, could you please update Event Tickets Plus to version 4.6.2? You are running version 4.6.1.1 as I can see from your system info.

If the issue persists after the plugin update, I would recommend you to access the page you are having these problems (the edit single event page), open up your browser’s console and see if there are any relevant errors. Identifying a specific error can help us research further.

I would also recommend you to run a complete Conflicts Test. You can start the test by temporarily deactivating all of your plugins (except Modern Tribe plugins) and changing your theme to another one like Twenty Seventeen and let us know if the problem is solved after that (don’t forget to backup your database before changing anything).

Also, please enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while trying to edit and create new events. All WP_DEBUG messages will be stored in a debug.log file in /wp-content.

Thanks,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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