[Patricia]

This reply is private.

[Patricia]

Hey Steve,

Welcome back to our forum!

I’m really sorry to hear that you are still having problems to renew your license key!

I’m not able to reproduce the issue from here: just accessed your account via Chrome and Firefox and everything is working as expected (the “Terms and Conditions” check box is visible – here’s the screenshot).

Have you tried to renew the license via incognito window? If you have a browser extension causing the issue, accessing the site via incognito would solve the problem as all extensions are disabled by default in this mode (unless you manually changed/enabled them to work in incognito as well). Have you tried to renew your license using a different computer/device? Perhaps something unique/specific to your computer is causing this issue.

If the issue persists, I can check if it is possible for us to update your license from here (assuming that you have a valid payment method enabled under My Account > Payment Methods).

Thanks!

Patricia

[Patricia]

Hey Tellus,

Thank you for reaching out to us!

As I can see from your system info you have Divi theme enabled in your site. We have an extension that fixes this issue you are experiencing:

https://theeventscalendar.com/extensions/elegant-themes-divi-theme-compatibility/

Please install and enable the plugin and let me know if everything works as expected after that.

If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi Joanna,

Thank you for reaching out to us!

To get started, could you please specify what is the issue you are experiencing with EA cron jobs? Are you having issues to run your scheduled imports? What is the frequency of your scheduled imports and from where are you trying to import them?

When you access Events > Import > History, do you see any errors (red exclamation marks) in there? If you hover over these exclamation marks, are there any errors?

Also, could you please access your Dashboard, head over to Events > Help and send us a screenshot of the Event Aggregator System Status? Do you see any errors in there?

Answering your question regarding cron jobs, I would recommend you to install and enable WP Crontrol in your site, head over to Tools > Cron Events and make sure that the Event Aggregator cron jobs (tribe_aggregator_cron and tribe_aggregator_process_insert_records) are enabled and running every 15 minutes as expected.

Thanks!

Patricia

[Patricia]

Hey Joanna,

Thank you for reaching out to us!

The 500 Internal Server Error is a very general HTTP status code that means something has gone wrong on your website’s server, but it could not be more specific on what the exact problem is. This status code is usually associated with a PHP Fatal Error, so to identify the cause of this issue, I would recommend you to temporarily enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while experiencing these errors. All WP_DEBUG messages will be stored in a debug.log file in /wp-content/debug.log. If you are constantly getting 500 internal server errors, it’s possible that you are reaching the PHP memory limit: WP_DEBUG will help us to narrow down the cause of the issue.

Also, could you please let us know when do you get this 500 internal server error? Is it happening while trying to edit or create new events?

Thanks!

Patricia

[Patricia]

This reply is private.

[Patricia]

Hi there,

I’m really sorry to hear that Event Aggregator is still not working as expected and didn’t help you to solve the problem :(!

You can ask for a full refund by accessing the following page and filling the form:

Refund Policy

If you have any other questions at all please let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi Heath,

Before you change anything in your DB, could you please head over to Events → Settings → Map Settings and click the button that says “Fix venues data.”, refresh your Map View and see if that makes a difference?

Answering your question, we do have a debug/event log. You can enable it by accessing your dashboard and heading over to Events > Help > Event Log (screenshot here).

Let me know if fixing the venues data helped you to solve the problem!

Best Regards,

Patricia

[Patricia]

Hi Shay,

Thanks for sharing your test results with us! I’m sorry to hear about this PHP Memory exhaustion error you are experiencing. As a first step, I would recommend you to install and activate Server IP & Memory Usage Display in your site. This plugin will display the memory limit, current memory usage and WordPress Memory Limit in the admin footer. It will help you to identify if your site is already nearly reaching PHP memory limit before triggering the action that throws the PHP Fatal error.

I would also recommend you to run a Conflicts Test to verify if a combination of plugins is causing the high memory usage. You can start the test by temporarily deactivating all of your plugins (except Modern Tribe plugins) and changing your theme to another one like Twenty Seventeen and let us know if the problem is solved after that (don’t forget to backup your database before changing anything).

I’ve seen in the past websites with a similar issue as yours and enabling caching was the solution to their problems: this happens because once a caching method is enabled, the number of requests that directly hits your server/PHP is drastically reduced. If you don’t have a caching plugin enabled in your site yet, I would recommend you to install one, or ask your hosting provider to enable server side caching as well.

I hope this helps you to get started.

If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi there,

Thank you for reaching out to us! Yes you are correct: you can use WPML to display your calendar in different languages!

We have some articles that may help you to get started:

https://theeventscalendar.com/knowledgebase-category/languages/

If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

This reply is private.

[Patricia]

Hi Kayeck,

I’m really sorry to hear that you are not having a nice experience with our products. It’s always a bummer to see our customers disappointed.

As I can see from here Events Calendar PRO v.4.4.20.1 is already installed and activated on your site (just-shine). Also, based on the information you shared with us in this other thread, you are having problems to activate your license key, is that correct?

Sometimes new licenses or license renewals take longer than expected to register with our servers. Therefore, my guess is that your license should work by now.

Please give it another try now and let me know how it goes. You will find detailed instructions here:

Finding and Inputting Your License Key

If you think our product is not what you were looking for you can always ask for a full refund by accessing the following page and filling the form:

Refund Policy

Naturally, we’d hate to lose your business but totally understand if the plugins are simply not what you were expecting — we’d never want to lock you into something that doesn’t meet your expectations like that.

If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can.

Best Regards,

Patricia

[Patricia]

Hi Brittany,

I’m glad to hear that everything is working as expected now! If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!

Cheers,

Patricia

[Patricia]

Hi David,

Thank you for reaching out to us!

I’m really sorry to hear about this issue. I’ve looked into your problem and it seems to be a glitch that some of our users are experiencing.

At this moment, to update your plugins I would recommend you to follow the steps suggested in the following article:

Manual Updates

I’ve added this thread to our internal bug report and you will be contacted as soon as a solution is available.

Thank you for your patience and understanding and if you have any other questions in the meantime, please let me know!

Best Regards,

Patricia

[Patricia]

Hi Greg!

Thanks for your confirmation! This functionality is still not available out-of-the-box, but it is certainly possible (with some amount of custom dev work)!

I would recommend proposing this feature in our User Voice page to let us know.

Other users can then up-vote it, giving us a great idea of how much demand there might be (or, if you can find a suitable existing request, you can in turn up-vote that).

In the mean time, if you want to import your events to Outlook, you can do so by using the +ical export option.

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Kind regards,

Patricia

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