[Caroline]

Hi Larissa,

Thanks so much for your interest in our plugins! While we do offer an option to restrict ticket purchases to logged-in users only, we don’t currently include a built-in means of hiding specific tickets from certain user types. Your best bet would likely be to employ a WooCommerce extension for hiding products from the appropriate user groups, then sell your tickets directly through the WooCommerce products page to ensure that Event Tickets Plus doesn’t bypass those settings. You can read more about how to set up ticket sales through WooCommerce on our Knowledgebase here!

I hope that helps to get you started! Thanks again for stopping by, and let us know if you should have any other questions!

[Caroline]

Hi John,

Sounds great–thanks for following up! I’m going to go ahead and close this thread out since you’ve marked it as resolved, but please don’t hesitate to open a new thread with us if there’s anything else we can do to assist! 🙂 Thank you!

[Caroline]

Hi Meena,

Thanks for confirming! Are you able to open an incognito window and attempt logging in and testing the plugin functions in this window? This should allow us to sidestep any extensions or other add-ons that Chrome might be running, just in case a custom rule in one or more of these extensions might be interfering with our scripts!

[Caroline]

Hi Clare,

No problem–I’ll go ahead and close out this thread for you! Best of luck in working with your host to get things back on track! Please don’t hesitate to reach out with a new thread if there’s anything else that we can assist with. Thanks again for taking the time to get in touch! 🙂

[Caroline]

Hi Meena,

Thanks so much for following up with some more information here! I’m thrilled to hear that you’ve been able to get the latest updates working in your other browsers! 🙂 Many of us here in support and development (myself included) do use Chrome as our daily driver, so we’re not aware of any issues needing workarounds at this time. Do you run Chrome with any active extensions or userscripts that might be interacting with your pages? We’d love the opportunity to test further and see if we can replicate the issues you’ve experienced!

Thank you!

[Caroline]

Hi Rachael,

I completely empathize with your frustrations here–I’m so sorry for the continued issues you’re experiencing on your site. This was a bug that we identified with certain users on version 4.3.3 of our plugins, which we’ve corrected in more recent plugin updates. As such, we’d definitely like to get you up-to-date with us as soon as possible so you won’t continue to see this problem crop up! I’m happy to provide as much guidance as needed to make sure you can FTP in safely and perform a manual update. Your events will remain safe and sound where you left them–deleting any plugin via FTP or cPanel’s File Manager (i.e. deleting just the files from the server) will ensure a plugin gets deleted (if you delete the entire plugin folder) without removing any data from the database.

First things first, you can download the latest ZIP file for the core version of The Events Calendar here–click the orange “Download” button, save the file to your hard drive, then double-click the ZIP file to extract the contents. This should generate a folder full of files.

Using your FTP client of choice, connect to your site’s server and navigate to the /wp-content/plugins subfolder in your root WordPress folder. (If you need assistance with connecting to and using FTP, this article may be a helpful resource to get you started!) Once you’re in the /plugins subfolder, using your FTP client, choose the “Upload” option and select the folder you extracted from The Events Calendar ZIP file. If asked, confirm that you’d like to overwrite any existing files, and wait for the process to complete.

Once the upload has fully completed, you can return to your browser window and log into your WordPress backend. Click Plugins in the sidebar, and check to see if The Events Calendar is installed–if so, you should be able to reactivate it, and from there, you can safely update your other plugins to their latest versions.

Let me know if you should have any other questions or if I can clarify anything else for you! Thanks so much for your patience–rest assured we’re here to help, and we’ll do our best to get things resolved for you ASAP!

[Caroline]

Hi Barnabas,

Thanks for following up! I was able to locate your order for Event Aggregator placed on January 11th, and I’ve gone ahead and refunded that for you per your request. You should see those funds returning to your account in 5-10 business days.

Thanks for your support, and please don’t hesitate to reach out if there’s anything else we can do for you!

[Caroline]

Hi Kara,

Thanks for taking the time to reach out! On reviewing your account with us, it appears that you were granted a license key for Event Aggregator on the same date that you purchased iCal Importer, and that license is still active with us until August 2017! You can find your license key for this product (and all of your other licenses) on the License Keys page of your account. We’d be glad to refund your new purchase of Event Aggregator if you’d prefer to use this license instead–please reach out to us using the form on our refund policy page, and we’ll take care of the rest.

Thanks so much for your support, and let us know if there’s anything else we can do for you!

[Caroline]

This reply is private.

[Caroline]

Hi Matthew,

Thanks so much for taking the time to provide your system information for us! As a next step, could you please complete our conflict testing steps as outlined in our Knowledgebase here? This testing will allow us to confirm whether your issue is originating with the plugin itself or with a conflict with a third-party plugin or theme.

Thank you!

[Caroline]

Hi Doug,

Thanks for taking the time to reach out–sorry to hear that you’re having some trouble with your site’s featured images! We’d be more than glad to take a moment to help you get things back on track here.

To get things started, would you be willing to take a moment to share your system information with us? This Knowledgebase article provides instructions on how to obtain this info and share it securely with us–let us know if you should have any issues as you’re working through the steps!

Thank you!

[Caroline]

Hi Brian,

Thanks for reaching out, and I’m so sorry to hear that this is happening on your site! I’d be more than glad to see what we can do to assist you here.

To get things started off right, would you be willing to take a moment to share your system information with us? The link provided should provide all the instruction you need to get the process underway–let me know if you should have any questions as you’re working through the steps!

If you’re able to provide some details on your phone model and browser, that would be a great help, as well. 🙂

Thanks, and we’ll see where we can go from there!

[Caroline]

Hi Matthew,

Thanks for reaching out, and I’m so sorry for the trouble here. We’d be more than glad to take a closer look and see what we can do to figure these issues out with you.

To get things started, would you be so kind as to take a moment to share your system information with us? We have some instructions on how you can share this information with our support team here in our Knowledgebase. Let us know if you should have any questions or concerns as you’re working through the steps! It’s a quick and painless process, I promise. 🙂

Thanks so much!

[Caroline]

Hi Lindy,

Thanks for getting in touch! Unfortunately, there isn’t currently a straightforward way to import events from our plugins into Facebook–this is a limitation of the Facebook platform and not something we’re able to control. However, we do support export of all event views to iCal/ICS format, which can be imported into a number of other desktop and web-based applications (such as Google Calendar). You can read more about our export features and how they work on our Knowledgebase here!

Thanks again for reaching out, and let us know if you should have any other questions!

[Caroline]

Hi Lindy,

Thanks for getting in touch! Unfortunately, there isn’t currently a straightforward way to import events from our plugins into Facebook–this is a limitation of the Facebook platform and not something we’re able to control. However, we do support export of all event views to iCal/ICS format, which can be imported into a number of other desktop and web-based applications (such as Google Calendar). You can read more about our export features and how they work on our Knowledgebase here!

Thanks again for reaching out, and let us know if you should have any other questions!

[Author]

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