No credit for buying iCal Importer

[Kara Jensen]

I think it’s bad business to inactivate a plugin because you upgrade/change a plugin and then require your users to purchase the new plug in. I have only used the iCal importer for 4 months and had to purchase the Aggregator with no discount for the unused portion of the license of the iCal Importer…. we are a non-profit and this is expensive

[Caroline]

Hi Kara,

Thanks for taking the time to reach out! On reviewing your account with us, it appears that you were granted a license key for Event Aggregator on the same date that you purchased iCal Importer, and that license is still active with us until August 2017! You can find your license key for this product (and all of your other licenses) on the License Keys page of your account. We’d be glad to refund your new purchase of Event Aggregator if you’d prefer to use this license instead–please reach out to us using the form on our refund policy page, and we’ll take care of the rest.

Thanks so much for your support, and let us know if there’s anything else we can do for you!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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