Hi Brian,
Thanks for reaching out, and I’m so sorry to hear that this is happening on your site! I’d be more than glad to see what we can do to assist you here.
To get things started off right, would you be willing to take a moment to share your system information with us? The link provided should provide all the instruction you need to get the process underway–let me know if you should have any questions as you’re working through the steps!
If you’re able to provide some details on your phone model and browser, that would be a great help, as well. 🙂
Thanks, and we’ll see where we can go from there!