[Jeremy]

Hi Ron,

Thanks for reaching out to us!

Do you have a PRO license? If so, you may log in with the email address used to get the PRO license, so that you could receive our premium support.

Otherwise, you may find an answer to your question on the .org forum: https://wordpress.org/support/plugin/the-events-calendar

I hope this helps.

Cheers,
Jeremy

[Jeremy]

Hi Wendy,

Thanks for reaching out to us! I’d be happy to help you 🙂

Is there any difference between your dev environment and your live site? (php version, installed theme, plugins version, activated plugins/deactivated plugins, etc.)?

And when did you notice your scheduled events import stopped working? Just after renewing your Aggregator license?

Cheers,
Jeremy

[Jeremy]

This reply is private.

[Jeremy]

This reply is private.

[Jeremy]

Hi,

Thanks for your interest in our plugins 🙂

Do you have WooCommerce as well? If that’s the case, you could click “edit in woocommerce” under the product data options -> Inventory, and then you can check the box “Enable this to only allow one of this item to be bought in a single order”. However, this will not prevent the member from coming back and placing a second order.

To achieve that you will need one quantity limiting WooCommerce third-party plugin.
There are quite a few out there, some free, some not.

You will need to experiment to find the one that suits your needs.
Here are a couple of examples of such plugins to get you started:

1. https://wordpress.org/plugins/woocommerce-max-quantity/
2. https://woocommerce.com/products/minmax-quantities/

I hope this helps.

Cheers,
Jeremy

[Jeremy]

Hi Kym,

Thanks for reaching out to us! I’d be happy to help you 🙂

Indeed, it seems there’s a bug with your URL, and it’s possible it’s part of the issue regarding your export button.

Maybe there’s a conflict somewhere. Could you try to deactivate all other plugins to see if that makes a difference? And then, could you try to revert back to the default theme (Twenty Seventeen)? You may want to read our documentation about testing for conflicts before doing anything.

In case you don’t have a staging site to do those tests, you may consider using a plugin like Plugin Detective and/or Health Check, each of which provide a troubleshooting mode that aims to ensure your site will continue to operate as normal for regular visitors.

Please let me know what you find out during the process.

Cheers,
Jeremy

[Jeremy]

Hi Lisa,

Thanks for reaching out to us! I’d be happy to help you 🙂

I had a look at your website, but didn’t come across the gray screen you were referring to. When you are not logged in, do you get the gray screen as well?

It’s possible there’s a conflict somewhere. Could you try to deactivate all other plugins to see if that makes a difference? And then could you try to revert back to the default theme (Twenty Seventeen)? Please read our documentation about testing for conflicts before doing anything.

In case you don’t have a staging site to do those tests, you may consider using a plugin like Plugin Detective and/or Health Check, each of which provide a troubleshooting mode that aims to ensure your site will continue to operate as normal for regular visitors.

Please let me know what you find out during the process.

Cheers,
Jeremy

[Jeremy]

Hi,

Thanks for reaching out to us! I’d be happy to help you 🙂

It’s possible there’s a conflict somewhere. Could you try to deactivate all other plugins to see if that makes a difference? Also, could you try to revert back to the default theme (Twenty Seventeen)? I would recommend you to read our documentation about testing for conflicts before doing anything.

In case you don’t have a staging site to do those tests, you may consider using a plugin like Plugin Detective and/or Health Check, each of which provide a troubleshooting mode that aims to ensure your site will continue to operate as normal for regular visitors.

Please let me know what you find out during the process.

Cheers,
Jeremy

[Jeremy]

Hi Lara,

Thanks for reaching out to us! I’d be happy to help you 🙂

Are all your draft events in Eventbrite published on your Events Calendar? Was it different before our latest update?

And are you importing your Eventbrite Events via a Scheduled Import?

Cheers,
Jeremy

 

[Jeremy]

Hi Tatjana,

Indeed, the message you showed me proves there’s a JavaScript error. However, this problem doesn’t occur with only Twenty Seventeen, The Events Calendar and Community Events. So it’s likely there’s a conflict somewhere, either with your theme or with another plugin.

I would suggest you run more tests, in order to find out where the problem comes from. Because the process we described in the Testing for Conflicts page can result in some amount of disruption to your site, we recommend you either make use of a staging site and test things there or, if that is not possible, consider using a plugin like Plugin Detective and/or Health Check, each of which provide a troubleshooting mode that aims to ensure your site will continue to operate as normal for regular visitors.

Please let me know what you find during the process.

Cheers,
Jeremy

[Jeremy]

Hi,

Thanks for reaching out to us! I’d be happy to help you 🙂

In order to fix your read more buttons and your Day View background, you may add the following css snippet in Appearance > Customize > Additional CSS:

.tribe-events-read-more {
    background: transparent !important;
}
.tribe-events-day .tribe-events-day-time-slot .type-tribe_events {
    background-color: lightblue !important; // or any other color you would like
}

Regarding your second point, I haven’t encountered that problem while clicking on the read more buttons. Is that problem solved or does it happen only with a few events? If you still have this problem, I would recommend you to re-save your Permalinks (Settings > Permalinks).

I hope this helps.

Cheers,
Jeremy

[Jeremy]

Hi,

Thanks for reaching out to us! I’d be happy to help you 🙂

There might be a conflict somewhere. Could you deactivate all other plugins, to see if that makes a difference? And could you switch to the default theme (Twenty Seventeen) and check again your add-to-cart function? Please read carefully our documentation about testing for conflicts before doing anything.

Furthermore, I would need your System Information in order to help you further. Could you share it with me?

Thanks in advance,
Jeremy

[Jeremy]

This reply is private.

[Jeremy]

Hi Meghan,

Thanks for reaching out to us! I’d be happy to help you 🙂

How do you display those Upcoming Events on your homepage? Do you use a widget, a shortcode, or something else?

You may also downgrade to the previous version so that your website will be working properly while we investigate on this potential bug.

Cheers,
Jeremy

[Jeremy]

Hi Tatjana,

It’s strange that you still had the problem with the default theme and all other plugins deactivated. Can you make sure all your plugins are up-to-date?

Also, could you find give me the URL of the thread which mentioned the same problem as yours? That way I could see the solution which was suggested.

Thanks in advance,
Jeremy

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