[Jeremy]

Hi,

Could you tell Dan to reply to my first message via this forum thread, as I don’t get replies by email?

Thanks in advance,
Jeremy

[Jeremy]

Hi,

There’s a question I forgot to ask: what a FOC ticket is?

There’s a third party plugin on your website that I’m skeptical about: The Events Calendar: Frontend Submission version 1.15.0 by XtensionPress. Do you still encounter your problem when this plugin is deactivated? Also, it would be great to know what settings you unticked to make it work on the back-end.

As stated in our Support policy, we can’t touch anything in your back-office. That being said, I understand it’s urgent and you need to find a solution as soon as possible. E<span style=”font-size: 0.875rem;”>ver since you reported this bug 3 days ago, we are doing our best to help find the issue and resolve it and we need your help for this :)</span>

As it worked with 5.6 before, and since you have a deadline, it might be a good workaround to switch back for now. Meanwhile, we’ll keep investigating to understand your problem and find an appropriate solution.

Cheers,
Jeremy

[Jeremy]

Hi Colm,

Thanks for reaching out to us! I’d be happy to help you 🙂

When you create an “All Day Event”, it’s normal you can’t select a start time and an end time. It’s the expected behavior and I think it has always been like that (for a test, I installed locally a version of our plugin which was 2 year old, and the “All Day Event” already worked like this).

That being said, if you have ideas to improve our plugin, feel free to add your feature request in our User Voice 🙂 (the requests which get the more votes then have higher chances to be implemented in a future version of the plugin)

Cheers,
Jeremy

[Jeremy]

Hi Laura,

Thanks for reaching out to us! I’d be happy to help you 🙂

In order to do so, could you share your System Information with me?

The fact that your events page doesn’t display properly on a mobile view is not normal. It might be due to a conflict. Could you switch to the default theme (Twenty Seventeen) to see if that makes a difference? If not, could you deactivate all other plugins, and check again your calendar page? You may read carefully our documentation about testing for conflicts before doing anything.

Please let me know what you find out during the process.

Cheers,
Jeremy

[Jeremy]

Hi,

Thanks for reaching out to us! I’d be happy to help you ?

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as Twenty Seventeen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

Cheers,
Jeremy

[Jeremy]

Hi icekun91,

On my local installation, I changed the php version to 7.2.7 and I managed to create an event with a ticket on the frontend via Community Events and Community Events Tickets. It worked fine. So my guess is that there’s a conflict with another plugin, or maybe your theme.

If you haven’t done it already, could you please enable WP_DEBUG (https://codex.wordpress.org/Debugging_in_WordPress) and WP_DEBUG_LOG (https://codex.wordpress.org/Debugging_in_WordPress#WP_DEBUG_LOG) ? This will create a debug.log file inside the /wp-content directory.

You might also consider using a plugin like Plugin Detective and/or Health Check to do more tests, each of which provide a troubleshooting mode that aims to ensure your site will continue to operate as normal for regular visitors.

Please let me know how it goes,

Cheers,
Jeremy

[Jeremy]

Tatjana,

Thanks for reaching out to us! I’d be happy to help you 🙂

Normally, there is a date picker to choose the date and time. And you should be able to add keywords and choose a venue/organizer from a preselection. If it doesn’t work, it’s likely there’s a conflict somewhere. In order to solve this issue, first we need to identify where the problem comes from.

Could you deactivate all your other plugins and see if that makes a difference? Could you also switch to the default theme (Twenty Seventeen) and test again? Please read carefully our documentation about testing for conflicts before doing anything.

Let me know what you find out during the process 🙂

Cheers,
Jeremy

[Jeremy]

Hi Adam!

Thanks for your interest in our plugin! How do you want to highlights events? You might achieve that by adding some custom CSS to your website. That being said, Events Calendar PRO has plenty of nice features which could help you customize your events even more, like additional fields, different views (photo, map, week), location search…

Please let me know if you have further questions 🙂

Cheers,
Jeremy

[Jeremy]

Hi Rols,

Did you override the template I told you in your own theme by creating a file at [your-theme]/tribe-events/single-event.php?

Please tell me if something is not clear in my previous message’s explanations.

Have a nice day,
Jeremy

[Jeremy]

Hi Sebastian,

I’m glad you managed to solve this issue!

I’m going to close this thread then, but feel free to start a new one if the problem re-occurs or if you have further concerns 🙂

Cheers,
Jeremy

[Jeremy]

Hi,

That’s great, I’m glad you managed to solve this problem!

I’m going to close this thread then, but feel free to start a new one if you have further questions 🙂

Cheers,
Jeremy

[Jeremy]

Hi Sebastian,

Thanks for reaching out to us! I’d be happy to help you 🙂

Can you confirm you only have this problem with version 4.4.30, and not with the previous one (4.4.29.2)?

Also, do you have this fatal error when all other plugins are deactivated? And when you switch back to the default theme (Twenty Seventeen)? Please read our documentation about testing for conflicts before doing anything).

Please let me know how it goes.

Cheers,
Jeremy

[Jeremy]

Hi,

Our plugin is meant to be compatible with PHP version 7.0 and above. If not, it’s a bug. I’m going to report this problem to my colleagues and will let you know.

Thank you for your understanding,

Cheers,
Jeremy

[Jeremy]

Hi rols733,

Ok, I understood what you’re trying to achieve. Well, that actually couldn’t be done via css. You would need to customize our template files. In order to do so, you would need to edit, in your theme (after creating a new folder here called /tribe-events), the file located at /wp-content/plugins/the-events-calendar/src/views/single-event.php.

Once you’re ready to edit this template, look for the following php functions:

<?php tribe_the_prev_event_link( '<span>&laquo;</span> %title%' ) ?>

and

<?php tribe_the_next_event_link( '%title% <span>&raquo;</span>' ) ?>

Inside those functions, instead of %title%, you can write previous event in the first one and next event in the second one.

Please read our Themer’s Guide before doing anything.

I hope this helps,

Cheers,
Jeremy

 

[Jeremy]

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