[Jeremy]

Hi Beth,

Thanks for reaching out to us! I’d be happy to help you 🙂

Did you buy Events Calendar PRO or any other premium plugins we have? If so, could you please log in with the email address you used to get our plugin? That way, you could reach our Premium Help Desk. Otherwise, you may contact the support behind our core plugin at this address: https://wordpress.org/support/plugin/the-events-calendar

I hope this helps.

Cheers,
Jeremy

[Jeremy]

Hi Seth,

Thanks for reaching out to us! I’d be happy to help you 🙂

I visited your website, both on Chrome and Safari, and didn’t notice anything wrong: after clicking on https://www.nyimc.org/events/month/, I can see events for the current month (October).

If your calendar behaves differently from the one on our demo website (https://wpshindig.com/events/), could you explain your problem a little bit more?

Thanks in advance,
Jeremy

[Jeremy]

Hi Kat,

Ok, I saw the problem.

Could you then add the following snippet, under the previous one I gave you?

#tribe-events-content #tribe-events-header .tribe-events-sub-nav li {
    margin-top: 0px;
}

Please let me know if that helps.

Cheers,
Jeremy

[Jeremy]

Hi Mathew,

Thanks for confirming the issue is resolved 🙂

I’m closing this thread, but feel free to start a new one if you have further questions.

Cheers,
Jeremy

[Jeremy]

Hi,

Our extensions are small, lightweight WordPress plugins that add new capabilities to our core plugins. We hope you find them useful, but please note that they are optional extras which we do not support to the same degree as our mainstream products.

In this case, the “Display the Event Featured Image in Month View” extension was created almost 2 years ago and it’s possible it doesn’t work properly anymore. So if you wish to display the feature image in your Month view, I would recommend you to customize our plugin, following the instructions and the resources you can find here: https://theeventscalendar.com/customizations/

I hope this helps.

Cheers,
Jeremy

[Jeremy]

Hi Miriam,

The problem you’ve had must have been addressed in the latest version of our plugins, which was released yesterday.

In order for the fix to work, you will have to re-save your recurring events after updating the plugins (The Events Calendar 4.6.24 and Events Calendar PRO 4.4.33).

Please let me know how it goes.

Cheers,
Jeremy

[Jeremy]

Hi,

Thanks for the clarification 🙂

Well, it’s likely there’s a conflict on your website then. Could you try to deactivate all other plugins, to see if that makes a difference? Could you also switch to the default theme Twenty Seventeen) and check your calendar again? Please read carefully our documentation about Testing for conflicts before doing anything.

And could you please share your System Information? (you may paste it as a “Private reply”).

Cheers,
Jeremy

 

[Jeremy]

Hi,

Thanks for reaching out to us! I’d be happy to help you 🙂

You may hide the number of tickets left by adding this snippet in Appearance> Customize > Additional CSS:

.tribe-events-event-cost span.tribe-tickets-left {
  display: none;
}

If you want to hide it only there are 5 or less tickets left, you will have to do some customizations to our plugin. Please have a look at our resources in our Knowledgebase: https://theeventscalendar.com/customizations/

I hope this helps.

Cheers,
Jeremy

[Jeremy]

This reply is private.

[Jeremy]

Hi,

Thanks for reaching out to us!

I’m glad you like the appearance of our calendar 🙂

Well, on the page you showed me, there’s no shortcode, it’s the default Month View of our calendar. That said, you can embed our calendar on any page, using the [tribe_events] shortcode. If you want to display the Month View, then you need to add it as a parameter: [tribe_events view=”month”]. For more information about our shortcodes, please visit our Knowledgebase: https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

I hope this helps.

Cheers,
Jeremy

[Jeremy]

Hi again Sarah!

To solve this issue on mobile, you could try to add the following snippet in Appearance > Customize > Additional CSS:

@media only screen and (max-width: 800px) {
    .tribe-events-tickets .tribe-event-tickets-plus-meta td {
        display: contents;
    }
}

Please let me know if that works.

Cheers,
Jeremy

[Jeremy]

Hi again Sarah 😉

I’m not sure what happened with your website’s css, but you may solve your issue by adding the following snippet in Appearance > Customize > Additional CSS:

.tribe-mini-calendar-event .list-date .list-dayname {
    padding: 2px;
}

I hope this helps.

Cheers,
Jeremy

[Jeremy]

Hi Sarah,

Welcome back on our Help Desk!

In order to troubleshoot this issue, the first thing to do would be to enable WP_DEBUG (https://codex.wordpress.org/Debugging_in_WordPress) and WP_DEBUG_LOG (https://codex.wordpress.org/Debugging_in_WordPress#WP_DEBUG_LOG). This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times by resending tickets, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Additionally, this can be related to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

Cheers,
Jeremy

[Jeremy]

This reply is private.

[Jeremy]

Hi,

Thanks for reaching out to us! I’d be happy to help you 🙂

In order to do so, could you provide me the URL of your website? (your theme might override our styles, that’s why I need to see your website).

Cheers,
Jeremy

[Author]

Posts