[Jeremy]

Hi Michelle,

I’m glad your website is working properly now. We recently had difficulties synchronizing Facebook and Event Aggregator, because of a sudden change in Facebook’s Privacy Policy. Our developers have been working hard to fix the issues, but if you find some other bugs, please contact us again and we’ll be happy to assist you.

Cheers,
Jeremy

[Jeremy]

This reply is private.

[Jeremy]

Hi,

Thanks for reaching out!

Because of a sudden new plan to restrict data access, Facebook recently made some significant changes to its APIs (the protocols through which applications can speak to Facebook). Those moves included the Facebook Events API, which impacted Event Aggregator before we could anything.

Our developers are working hard to fix this issue. Meanwhile, you can get more information and updates by reading this article in our Knowledgebase.

Thank you for your patience and continued support,

Jeremy

[Jeremy]

Hi Vivek,

Thank you for reaching out to us! I would be happy to help you.

To do so, could you share your system information with me?

From your WordPress back-office, please go to Events > Help > System Information and click on Copy to clipboard so you could paste it when you reply to this message (be sure to set your reply as “private”).

Thank you ?

Jeremy

[Jeremy]

Hi Andreas,

Thank you for reaching out to us!

As you noticed, Facebook recently changed their Events API, which caused some issues with Event Aggregator.

Our developers are working on this, and updates will be published on this page.

I’ve set the status of this thread as “Pending fix” and we’ll get back to you when the issue is resolved.

Thanks a lot for your continued support and patience!

Best,
Jeremy

[Jeremy]

Hi Byor,

Thanks for reaching out to us! I’d be happy to help you out.

Could you send me the CSV file you’re trying to import? (you can set the reply as a private reply).

Thank you!

Jeremy

[Jeremy]

Hi,

Thank you for reaching out to us!

I’m closing this thread as it’s a duplicated one — we can continue the conversation on this page.

Cheers,
Jeremy

[Jeremy]

Hi,

Thank you for reaching out to us! I would be happy to help you.

First, I would need some extra information. Could you share your system information with me?

From your WordPress back-office, please go to Events > Help > System Information and click on Copy to clipboard so you could paste it when you reply to this message (be sure to set your reply as “private”).

Thank you ?

Jeremy

[Jeremy]

This reply is private.

[Jeremy]

This reply is private.

[Jeremy]

Hi Kathy,

Thanks for reaching out to us! I’d be happy to help you.

Facebook recently made some significant changes to its APIs (the protocols through which applications like Event Aggregator can speak to Facebook), which caused a number of issues with Event Aggregator.

Our developers are working to fix those issues; you can follow the updates by looking at this page.

Thank you for your continued support and patience.

Cheers,
Jeremy

[Jeremy]

Hi Michelle,

Thank you for reaching out to us! I’d be happy to help you 🙂

I just had a look at your website, I don’t see the problem you mention about the locations: the Venue name appears on the page while the Google Map with the correct address is displayed properly. Is it something else which is missing?

Thanks in advance for your reply,

Cheers,
Jeremy

[Jeremy]

This reply is private.

[Jeremy]

Hi Scott,

Thank you for reaching out to us! I would be happy to help you.

To get started, could you please access your Dashboard, head over to Events > Help and share a screenshot of the Event Aggregator System Status? Do you see any errors in there?

Cheers,

Jeremy

[Jeremy]

This reply is private.

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