[Jeremy]

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[Jeremy]

This reply is private.

[Jeremy]

Hi Geoffrey,

I’m glad to hear it works 🙂

Have a nice day,
Jeremy

[Jeremy]

Hi Topher and Patrick,

Thanks for reaching out to us! I’d be happy to help you.

I looked at your website, and it seems all the thumbnails in the Japanese version have a little problem — not only the ones from the Upcoming Events widget, but also the ones from the posts list.

Could you switch to a default theme, such as Twenty Seventeen, to see whether the problem is related to your theme or not?

Otherwise, there might be a conflict between some plugins. I would recommend you to follow those instructions to test for conflicts.

Please note that the process for testing can result in some amount of disruption to your site. To avoid this, we recommend you either make use of a staging site and test things there or, if that is not possible, consider using a plugin like Health Check which provides a troubleshooting mode that aims to ensure your site will continue to operate as normal for regular visitors.

I hope this helps,

Cheers,
Jeremy

[Jeremy]

Hi Matt,

Thanks for reaching out to us! I’d be happy to help you.

To answer your questions:

1. Yes, there’s a way to make fields required.
   You can specify event fields for requirement by using this filter: tribe_events_community_required_fields
   To make the Event URL field required for submission, for example, you could add the following snippet of code to your site:

   add_filter( 'tribe_events_community_required_fields', 'my_community_required_fields', 10, 1 );
   
   function my_community_required_fields( $fields ) {
   
       if ( ! is_array( $fields ) ) {
           return $fields;
       }
   
       $fields[] = 'EventURL';
   
       return $fields;
   }
   

   To see the full list of the default fields and learn more about how to modify the required fields, please have a look at this page on our Knowledgebase.

2. To add description text, you can modify the Community Events templates. Please follow these instructions to copy the template into your child theme, where you can then edit it. The templates you would like to modify can be found at wp-content/plugins/the-events-calendar-community-events/src/views/community/edit-event.php and wp-content/plugins/the-events-calendar-community-events/src/views/community/modules/.Once you’ve copied it over, you can add the text in wherever you’d like, and your new template will override the default one from the plugin.
3. Yes, can can add any field by using the Additional Fields feature from Events Calendar PRO. Head to Events > Settings > Additional Fields Tab to create your extra fields.

I hope this helps.

Cheers,
Jeremy

[Jeremy]

Hi,

Thank you for reaching out to us! I would be happy to help you.

I noticed you are using an intranet, but Event Aggregator should work on it. Sometimes though, for some reason, it seems the transient we use (to cache whether or not your EA license key is valid) doesn’t clear.

Could you install a transient manager plugin (or even use WP CLI if you are comfortable doing so) to wipe all transients? This might solve your problem.

Please let me know how it goes.

Best,
Jeremy

[Jeremy]

Hi Scott,

We are very sorry for the inconvenience.

This issue with the preview not completing should be resolved though.

Could you check again today? If you are still hitting the same problem, please let us know.

Cheers,
Jeremy

[Jeremy]

This reply is private.

[Jeremy]

Hi Amanda,

Can you install the Health Check plugin? This plugin will perform a number of checks on your WordPress install to detect common configuration errors and known issues. It currently checks your PHP and MySQL versions, some extensions which are needed or may improve WordPress, etc.

This plugin provides a troubleshooting mode that aims to ensure your site will continue to operate as normal for regular visitors.

When active, the Health Check plugin can be found in your admin menu, under the Dashboard menu. Please tell me if you see some errors in there.

You can read this article to learn how to efficiently use the Health Check plugin.

Cheers,
Jeremy

[Jeremy]

Hi Nikko,

Thank you for your interest in our products!

Which specific features are you looking for?

We don’t really know much about Timify and haven’t used that system, but it seems some of the functionalities might be achievable with our plugins.

Thanks to our different plugins, you can control which views you share with your users on the frontend, collect RSVPs, sell tickets and manage event registration with ease, import calendars from multiple source, and plenty of other things.

You might want to have a look at our Knowledgebase to learn more about our products.

However, if what you try to achieve is closer to Google Calendar (if you need to schedule appointments for specific customers/users and alert them on their smartphones for instance), perhaps our calendar is not the best option.

Please feel free to ask if you have any other questions.

Cheers,
Jeremy

[Jeremy]

Hi Amanda,

Thanks for reaching out to us! I’d be happy to help you.

Indeed it’s strange, it seems only the Month view shows results on your website.

I can see that you replied Yes to both questions:

• Deactivated all other plugins?
• Switched to a default theme?

Deactivating all other plugins and/or switching to a default theme didn’t change anything?

Also, can you re-save your permalinks? (in Settings > Permalinks)

 

Cheers,
Jeremy

[Jeremy]

Hi Janlai,

Thanks for reaching out to us! I’d be happy to help you.

I had a look at your website, and could only find 1 event, which has already past (this event on March 23rd). Was there more events on your website?

To set the Photo view by default, go to Events > Settings > Display Tab and then choose Photo as Default view.

I hope this helps,

Best,
Jeremy

[Jeremy]

This reply is private.

[Jeremy]

Hi Scott,

It looks like our developers are going to release a hotfix today on the Event Aggregator server. So users will not get any update in the plugins, but we will update the servers side.

Please let me know if you have any questions.

Cheers,
Jeremy

[Jeremy]

Hi Scott,

While trying to see the preview for new imports, doy ou see one of the following messages?

“The preview is taking longer than expected. Please try again in a moment.”

or

“There was an error fetching the results from your import: There may be an issue with the Event Aggregator server. Please try your import again later.”

Some other customers reported the same problem yesterday. We are aware of the situation and our developers are working to solve the issue.

We are sorry for the inconvenience, and we will let you know as soon as the issue is solved (meanwhile, I mark this message as “Pending fix”).

Cheers,
Jeremy

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