[Jeremy]

Hi Curt,

Thanks for reaching out to us! I would be happy to help you.

Well, it seems the shortcode you are using, [ecs-list-events], actually comes from The Events Calendar Shortcode, a plugin which is not developed by or affiliated with our company.

If you have The Events Calendar Shortcode plugin installed and activated, and if it doesn’t work properly, I would recommend you to contact their support.

For more information about the shortcodes available with Events Calendar PRO, please refer to this article in our Knowledgebase.

If you have any further questions, please don’t hesitate to contact me.

Best,
Jeremy

[Jeremy]

Hi Andrew,

Thanks for reaching out to us!

In order to disable the ability for a user to click on an event in the Week view of your calendar, you can use some CSS.

First, head over to Appearance > Customize > Additional CSS.

Then, you can add the following snippet:

.tribe-events-week-grid .type-tribe_events a {
  pointer-events: none;
}

Please let me know if that solves your problem.

Cheers,
Jeremy

 

[Jeremy]

Hi Luca,

Thank you for your interest in your plugins!

In order to set up a multilingual website with The Events Calendar, you would need to activate a multilingual plugin as well, such as the well-established WPML plugin.

Here, you will find a guide to set up The Events Calendar and Events Calendar PRO with WPML. We also support compatibility for the Filter Bar add-on.

While we strive to be compatible with WPML and invest considerably in this effort, we can not guarantee 100% compatibility (as is true of third party plugins generally). Some of our add-ons are not currently supported or compatible with WPML, including Community Events.

If you have any further questions, please don’t hesitate to contact me.

Cheers,
Jeremy

[Jeremy]

Hi Anastasia,

Thanks for reaching out to us! I’d be happy to help you.

The problem you describe is a bug we are aware of. Our developers have been working to solve that issue. Normally, it will be fixed with the Maintenance Release which is due later today.

I will set this ticket as “Pending fix” and we will contact you when the fix is released.

Thank you for your understanding and patience,

Cheers,
Jeremy

[Jeremy]

Hi Benedikt,

Thanks for reaching out to us! I’d be happy to help you on this.

Providing you have enabled the Month view in Events > Settings > Enable event views, and your view in the frontend is set as Month, you should be able to filter by months (cf screenshot below), without having to add any piece of code 🙂

If that feature is not what you were looking for, feel free to tell me!

Have a nice day,

Cheers,
Jeremy

[Jeremy]

Hi Hugo,

I’m glad that solved your problem!

Have a nice day,

Cheers,
jeremy

[Jeremy]

Hi Sayuri,

Thank you for your interest in our plugins!

Yes, users can see their order history with Event Tickets.

Getting Event Tickets Plus would allow you to use your favorite e-commerce provider and sell tickets directly through your WordPress site using WooCommerce or Easy Digital Downloads.

Feel free to ask if you have any other question.

Cheers,
Jeremy

[Jeremy]

Hi Brook,

Thank you for reaching out to us! I would be happy to help you on this.

To display your Events page on your Timber-based theme, there are a few things to change:

• First, be sure your Events template is set as Default Events Template (in Events > Settings > Display).
• Then, open your theme folder, located at wp-content/themes/your-theme/ and create a new folder called /tribe-events (this will be the parent folder that contains all template overrides, cf our Themer’s Guide).
• Under /tribe-events, create a default-template.php file with the following code:

  <?php /** * Default Events Template * This file is the basic wrapper template for all the views if 'Default Events Template' * is selected in Events -> Settings -> Template -> Events Template.
   *
   * Override this template in your own theme by creating a file at [your-theme]/tribe-events/default-template.php
   *
   * @package TribeEventsCalendar
   *
   */
  
  $context = Timber::get_context();
  Timber::render('templates/events.twig', $context);
  

• Finally, you can create a twig file to display your calendar and your events. So, in wp-content/themes/your-theme/templates, create a filled called events.twig.
  The code inside should look like this (change the html and the classes depending on your needs):

  {% extends "templates/base.twig" %}
  
  {% block content %}
  <div class="row">
    <div class="col-md-8">
      {{fn('tribe_events_before_html')}}
      {{fn('tribe_get_view')}}
      {{fn('tribe_events_after_html')}}
    </div>
  </div>
  {% endblock %}
  

Please let me know if this helps.

Cheers,
Jeremy

[Jeremy]

Hi Hugo,

Thank you for reaching out to us! I’d be happy to help you.

Yes, you can display the Map on any page you want, using the following shortcode:
[tribe_events view="map"]

There are some attributes you can add to the shortcode. For more information about it, please refer to this article in our Knowledgebase.

I hope this answered your question.

Best,
Jeremy

[Jeremy]

Hi Scott,

Thank you for your answer.

I have set this ticket as “Pending fix”, and we will notice you when the import feature works again with Facebook.

Thank you for your continued support and patience.

Cheers,
Jeremy

[Jeremy]

Hi Chris,

Thanks for reaching out to us! I’d be happy to help you.

Facebook recently announced a range of changes to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an affect on a number of our users.  So our Event Aggregator doesn’t work properly with Facebook, for the moment (you can read this page for updates).

That being said, it’s not normal that you don’t have the option to import from other sources (except for CSV), whereas your Aggregator License Key is valid. It might be a cache problem. Could you try to install and activate a transient cleaner plugin, such as this one?

Please let me know if that solved your issue.

Best,
Jeremy

[Jeremy]

Hi Faye,

Thank you for your interest in our Events Calendar PRO plugin!

We don’t provide support for Acuity Scheduling and there’s no easy integration between Acuity Scheduling and Events Calendar PRO.

However, it would be possible to add a button linking to an external URL. To do that, you would have to customize the template for a single Event. We actually have a Theme’s guide which explains the process.

Regarding the mini-calendar in the sidebar, it would be similar: to replace the square date icons by images, you would have to modify the appropriate widget, still following the rules as explained in the Themer’s guide.

I hope this answers your question.

Cheers,
Jeremy

[Jeremy]

Hi Danielle,

Thank you for your interest in our plugin!

Indeed, the sudden change in Facebook’s Privacy Policy caused lots of problems for the different external services connected to their Events API.

Our Event Aggregator was impacted, and our developers are working on it to solve the issues. Two days ago, Facebook even rolled out additional restrictions which will prevent us from facilitating imports from regular Facebook pages, except for any events where you have indicated interest in the event.

We will be posting updates on this page.

Thank you,
Jeremy

[Jeremy]

Hi Amanda,

The PHP, MySQL upgrades might not be necessary, as we do support those versions. The cURL version shouldn’t be the cause of the problem either.

There are quite a few JavaScript errors in the console log: there are more chances the problem comes from a conflict between some plugins or your theme and a plugin.

As I am not able to recreate the issue with only the Events Calendar plugins and a default theme, I would recommend you to follow those instructions to test for conflicts.

So you would have to set up a blank site, add our plugins first, then your theme, and finally the rest of the plugins, one by one. You should check at every step when the issue appears.

Please let me know if you could identify the origin of the problem.

Cheers,
Jeremy

[Jeremy]

Hi Scott,

The issue you’re talking about, does it only happen when you try to import events from Facebook, or does it happen whatever the original source is?

If it comes from Facebook, it’s a known bug. Recently, Facebook suddenly changed their Privacy Policy, impacting the API used by Event Aggregator. Furthermore, Facebook rolled out additional restrictions a couple of days ago, which will prevent us from facilitating imports from regular Facebook pages, except for any events where you have indicated interest in the event.

If you confirm it only comes from Facebook, I will add your ticket to the existing Facebook bug report, and will mark it as “Pending fix”, so we could warn you as soon as the problem is resolved.

If it’s not only a Facebook problem, I will need to investigate further.

Thank you for your patience and understanding.

Cheers,
Jeremy

[Author]

Posts