Will not allow Facebook import as option on New Import (only allows CSV)

[chris]

Will not allow Facebook import as option on New Import (only allows CSV)

[Jeremy]

Hi Chris,

Thanks for reaching out to us! I’d be happy to help you.

Facebook recently announced a range of changes to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an affect on a number of our users.  So our Event Aggregator doesn’t work properly with Facebook, for the moment (you can read this page for updates).

That being said, it’s not normal that you don’t have the option to import from other sources (except for CSV), whereas your Aggregator License Key is valid. It might be a cache problem. Could you try to install and activate a transient cleaner plugin, such as this one?

Please let me know if that solved your issue.

Best,
Jeremy

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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