[Jennifer]

Hello,

Is everything working now well after the update? Please let me know if you’re still seeing any issues!

Thanks,

Jennifer

[Jennifer]

C’est exact – la seule façon d’utiliser les paiements fractionnés est que vous ayez actuellement un compte “Adaptive Payments” actif via PayPal (uniquement les utilisateurs disposant d’un compte actif avant l’arrêt du service).

Nous examinons une option de remplacement, mais malheureusement je n’ai pas encore de nouvelles à ce sujet!

[Jennifer]

Hi Dan,

I’m sorry that you’re running into this issue! When you tried to update Event Tickets to 4.8.1, had you already updated Event Tickets Plus to 4.8.1? Can you try (in a testing environment) manually updating both plugins to 4.8.1, then activating them both at the same time to see if that works?

Thanks,

Jennifer

[Jennifer]

Hello,

Sorry to hear that you’re running into this issue with Event Tickets! As a first step, can you try upgrading to the current versions of both Event Tickets and Event Tickets Plus (4.8.1) at the same time (running different versions can sometimes cause problems)? You might need to delete both and then update them manually, at the same time (don’t activate one until both are at the same version).

If that doesn’t help, can you try activating the current versions of both plugins in a default environment (all other plugins deactivated and a default theme like Twentyseventeen enabled) to see if your site is still crashing? If not, you’ll want to reactivate your theme and other plugins one at a time until the problem reappears. Please make sure to have WP_DEBUG enabled while testing and copy/paste any errors that you see into your reply.

If you don’t have a testing site already, the free Duplicator or WP Staging plugins can help you get one set up. Can you also share your system information with me?

Thanks,

Jennifer

[Jennifer]

Hi Mary,

I’m sorry that you’re running into this issue with your calendar, but I’ll be happy to help you figure out what’s going on!

Did this happen initially when you tried to run an update? If so, it’s possible that something went wrong during the update and you will need to manually delete and re-upload the plugins via FTP – you can find instructions on this here. Can you give this a try and let me know if this gets your calendar back?

If not, can you send me a screenshot of what you see for these two plugins (The Events Calendar and Events Calendar Pro) in the Plugins section of your Dashboard? Can you also share your system information with me?

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry that you’re running into this issue! I see that Andras is helping you with this over in your original thread, so I’ll go ahead and close this one out.

I also apologize for the delay – please note for future reference that we typically only have support available during the week, so if you post on a Friday (which looks like it was the case this time) or over the weekend, it might take a couple of extra days to get a response, but we’ll get back to you as soon as possible!

[Jennifer]

Hi Caroline,

Try replacing that line (in your copy of the organizer.php file – you’ll want to create this following the instructions in our themer’s guide) with this one:

' . tribe_get_organizer( $organizer ) . ''; ?>

Let me know how this works!

[Jennifer]

This reply is private.

[Jennifer]

Hi Pierre,

I definitely understand your frustration here, and we are working hard to get this issue fixed as soon as possible…we are hoping to get this out as part of the next release, although I unfortunately can’t make any guarantees here. Aside from this issue, things should be working well on mobile – if you’re running into any other issues, please let me know, and I’ll be happy to help you look into them!

Regarding the themes, I’m not aware with any specific conflicts between those two themes; this particular issue with the widget is a bug on our end and not related to the theme you’re using. Are you running into other issues with either of these themes that you aren’t seeing with the default Twentyseventeen theme? If so, please let me know and send a copy of your theme via a Dropbox link, and I’ll be happy to take a look and see what I can recommend to get it resolved.

Regarding the navigation, I took a look at your events page, and this appears to be working now, as I am able to navigate all the way to 2024 and still see the links for the next month (see screenshot). Were you able to get the navigation issue resolved? If not, can you please send me a link to the page where this is happening? Just to confirm, the intent of the code you added is to always show the navigation, even if there are no more events in the future/past relative to the current month, is that correct? While we are limited in the amount of support that we can provide for customizations like this, I’d love to help you out any way that I can, so please do let me know if you still need assistance here!

Thanks,

Jennifer

[Jennifer]

Hello,

I just checked on our internal ticket for this, and it looks like it is currently being worked on, although I don’t have an ETA that I can give you yet as to when the fix will be released.

I understand it seems like a simple fix, but because each bug that gets logged needs to be assigned, coded, tested, and scheduled for release along with the other bugs, features, and performance enhancements that our developers are working on at any given time, it can sometimes take longer than expected for a fix to be released.

I’m sorry for the delay, but please let me know if there is anything else that I can help you with in the meantime!

[Jennifer]

No problem! I’m glad that helped.

You could change this line in the snippet I sent previously:

echo '

Please submit an image that is 1080px wide by 315px high

';

That should center the text without affecting any other part of the form. You can also add some other rules to the “style” attribute if needed, such as a margin or some padding.

Let me know if there is anything else that I can help with!

[Jennifer]

Hello,

Thanks for trying that out and providing that additional info – the map view will only display the last event at a venue in the map view tooltip by default, but you can display all events in the tooltip with this free extension. Can you give this a try and let me know if it works for you? You may need to clear out your browser cache and any caching that you might be doing on your site after installing that extension to see both events in the tooltip.

Thanks,

Jennifer

[Jennifer]

This reply is private.

[Jennifer]

Hi Caroline,

I just did a quick test on my end using the functions.php file of my child theme, and that seemed to be working well for me – can you give this a try and let me know if this works for you as well?

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

Regarding the styles, you might need to add some CSS to get everything integrated 100% with your theme – we are limited in the amount of support that we can provide for CSS customizations, but try this as a starting point:

#buy-tickets {
padding: 20px;
}

.tribe-events-tickets .woocommerce .quantity input {
width: initial;
height: initial;
}

There is unfortunately not a shortcode for the ticket box; regarding the issue with the “Add to cart” button, can you update both Event Tickets and Event Tickets Plus to the current version (4.8.1), try clearing out any caching that you’re doing on your site, make sure that WooCommerce is configured correctly (you’ll need to make sure that you have a cart page setup that includes the woocommerce_cart shortcode), and try again?

If it’s still not working, the next step would be to run through the instructions outlined here to check for any conflicts that might be occurring with your theme or another plugin. You can also use the free Health Check plugin to help speed up this process. Please make sure to have WP_DEBUG enabled while testing and copy/paste any errors that you see into your reply.

Let me know how this goes!

Thanks,

Jennifer

[Author]

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