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Hi Josh,
Thanks for checking that – I am checking with the team to see what else could be causing the times to be incorrect…I would recommend checking again over the next few days, as I’m not sure whether that info is updated immediately on Google or if it takes some time for the changes to appear.
I’ll get back to you as soon as I hear back from the team on further suggestions here.
Hi Callie,
Thanks for checking out our plugins! I’m happy to help you figure out what will work best for your site.
If you’re looking to display events and tickets from Eventbrite on your site, then your best bet would be to go with Eventbrite Tickets, which requires our free events plugin – The Events Calendar – to run. The license is $89/year, which entitles you to plugin updates and premium support during that time.
This will let you import events from an eventbrite.com URL or from your connected Eventbrite account and sync events from your site to your Eventbrite account. Tickets associated with those events on Eventbrite will be displayed on the events on your site, and users can click there to purchase them (all ticket sales and management is handled through eventbrite.com). You can see a demo of how this looks here.
We do offer full refunds within 30 days of purchase, so if you’d like to take Eventbrite Tickets for a test run, feel free to do so. Please let me know if you have any questions or if there is any additional functionality that you’re looking for!
Thanks,
Jennifer
Hi Kendall!
Even though you are using the custom fields to collect additional information for each attendee, the RSVP confirmation will only be sent to the email in the standard “Send RSVP confirmation to” form – that user will receive a copy of all of the tickets for the people he RSVP’ed for. If you wanted to remove that block, you would need to add code to instead have the email sent to each of the other emails from your custom fields. Customizations like this are outside the scope of support that we are able to provide here in the forums, but this post has some suggestions on where to start if you would like to go this route.
Regarding changing “RSVP” to “Register”, you can do a template override (not involving the functions.php file, although you will need to be able to upload files to your child theme via FTP) of the rsvp.php file – look for this code, which is the code for the “Confirm RSVP” button:
<button
type="submit"
name="tickets_process"
value="1"
class="tribe-button tribe-button--rsvp"
>
<?php esc_html_e( 'Confirm RSVP', 'event-tickets' );?>
</button>In your copy of the file, you can change the “Confirm RSVP” text to “Register”.
Let me know if you have any other questions!
Thanks,
Jennifer
Hello,
I’m sorry that you’re running into this issue – we have confirmed this on our end and logged it for our developers to take a look at. I don’t have an ETA on a fix that I can give you yet, but I did link this thread to our internal ticket so that you’ll be notified here automatically when the fix is released.
This is related to default content being entered for the address in the settings, so if you remove that temporarily, that should prevent blank venues from being created.
I’m sorry for the inconvenience that this is causing! If there is anything else that I can help you with in the meantime, please let me know.
Thanks,
Jennifer
Hi Josh!
I’m sorry that the navigation links aren’t working for you…I see that you’re running a version of Events Calendar Pro that is quite a bit older. As a first step, can you try updating to the current version (4.4.32), along with the current version of WordPress (4.9.8)? I would recommend making a full backup of your site beforehand (just to be on the safe side) and doing this update first in a testing environment.
Once you’ve updated, you’ll want to clear out your browser cache and any caching that you might be doing on your server or via a plugin and try again.
If this doesn’t help, then the next step would be to double-check any customizations that you may have made. You can check for a template override by looking in the folder of your active theme for a tribe-events folder. If you do have overrides in there, try disabling them (you can rename them temporarily) to see if the navigation appears.
Once you’ve ruled out outdated plugins and customizations, the next step would be to follow the instructions here to check for any conflicts that might be occurring with your theme or another plugin. The free Health Check plugin can help speed up this process. Please make sure to have WP_DEBUG enabled while testing and copy/paste any errors that you see into your reply.
Let me know how this goes!
Thanks,
Jennifer
Hello,
I’m sorry that you’re running into this issue with the widget! This is a known problem with the widget at the moment, but the good news is that our developers are actively working on getting this resolved. I liked this thread to our internal ticket for this, so we’ll let you know here as soon as we have an update.
I apologize for the inconvenience that this is causing for you, and thank you for your patience as we work on getting this resolved! Please let me know if there is anything else that I can help you with in the meantime.
Hi Carosch!
Are you trying to display this info on the single venue pages or in other events views on your site? We do have a free extension coming out shortly that will allow you to add additional fields to events. I’ve linked this thread to our internal ticket for this, so as soon as this is released, we’ll let you know here.
In the meantime, we do have a guide here with some code snippets that you can use to add custom fields. Can you give this a try and let me know if it gets you what you’re looking for?
We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction!
If email and social links are the only things you need to add, you might also try using a third-party plugin social sharing plugin (this article has an overview of some of the options out there).
Thanks,
Jennifer
Hello,
Thanks for reaching out!
You could get all of the links for a recurring event to link to the original event via a customization – our themer’s guide is the place to start if you would like to give it a shot! You could either do a template override (instructions on this in our themer’s guide) to change the individual views where you want the title link to change, or you use the tribe_get_event_link filter (found in the tribe_get_event_link function, which you can take a look at in wp-content/plugins/the-events-calendar/src/functions/template-tags/link.php); the tribe_is_recurring_event function can help you apply this only to recurring events.
We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction!
As far as preventing the recurring events from being created in the database, this would involve a much heavier customization. You might look at instead using the “Clean up recurring events after” and “Create recurring events in advance for” settings under Events > Settings > General to limit the number of instances that exist in the database at any given time.
Please let me know if you have any other questions!
Thanks,
Jennifer
Hi Karri,
I’m glad to hear that you were able to get the first issue resolved!
Regarding the column sizes, you can click the “Screen options” tab at the very top of the page (see screenshot), which should give you the option to uncheck some of the columns displayed. Once you do that, the columns should resize and display better on the screen.
You might also try out a plugin like Advanced Post Manager or Admin Columns to help improve the column display.
Let me know if there is anything else that I can help you with!
Awesome! Thanks for letting us know!
If you run into any further issues, please don’t hesitate to reach out.
Hello,
Thanks for reaching out!
I believe you set the event up correctly…regarding the cost appearing on both days, you might try adding some text after the price (for example, “$49 for both classes”) – this snippet can help you with this if you would like to go that route. You might also name the event “Prepare Retirement 2-Day Course” for clarity.
Essentially what happens when a recurring event series is set up is that the main event is copied for each of the dates/times you set up, creating a new event for each one. There is not currently a way to display different information on each date (although we are working on building out this functionality for the future).
You could direct users to the “See all” link instead of the individual events pages, which could help make it clear that the two events are linked, or you could also do a customization to display all dates for the series on one event – this post has a snippet provided by a user who did something similar, which you could use as a starting point if you would like to give this a shot.
If there are any specific customizations that you would like to make, please let me know. We are limited in the amount of support that we can provide for customizations, I’ll be happy to try to point you in the right direction!
Thanks,
Jennifer
Hello,
I’m sorry that you’re running into this issue – I took a look at the main events page on your site (your-domain.com/events/list) and compared the events on mobile view to the events on your site, but I was seeing the same on both versions – were you able to get this resolved?
If not, we just put out a maintenance release today – can you try updating to the current versions of The Events Calendar (4.6.23) and Events Calendar Pro (4.4.32)? Can you also send me a link directly to the page where this is occurring if it’s not happening on the main events page?
Thanks,
Jennifer
Hi Thierry,
I’m sorry that you’re running into this issue! I took a look at the page you linked to, but the “next events” link appears to be working correctly for me (see screenshot) – were you able to get this resolved?
If not, what are you seeing when you try to click to the next month?
I would also recommend updating to the current versions of The Events Calendar (4.6.23) and Events Calendar Pro (4.4.32), as we just put out a maintenance release today. After updating, be sure to clear out your browser cache and any caching that you’re doing on your server/via a plugin, then try the links again.
Thanks,
Jennifer
Hi Chris,
I’m sorry that you’re running into this issue, but I’ll be happy to help you out!
As a first step, can you try upgrading to the current versions of The Events Calendar (4.6.23) and Events Calendar Pro (4.4.32) that we just put out today? This release included some work on Event Aggregator that might resolve this issue for you.
If this doesn’t help, can you next try clearing out your transients (a plugin like Transient Manager can help), deleting the import, and trying it again?
If it’s still not importing, can you please send me the link that you’re importing from along with a screenshot of the Imports screen showing how you’re setting up the import (import source, one-time vs scheduled, etc.). Please note that if you reply via email, attachments will not be included, so you will need to login and upload this screenshot directly to the thread.
Thanks,
Jennifer
