Users can't add event location

[Karri]

Hi.

Recently after update all users can’t add event locations. There’s list of “own”-locations, but all of the locations are not listed in the dropdown when creating / editing a new event. This was not the case approx. a month ago.

The list seems to be different for certain users / user roles.

Is this a bug, feature or a user error 😛

[Jennifer]

Hi Karri!

Just to clarify here, is this happening with the Community Events front end submission form, or is this happening on the back end? If it’s with Community Events, can you check that the “Users cannot create new venues” option under Events > Settings > Community (see screenshot) is unchecked? While settings shouldn’t be changed during updates, sometimes things like this can happen.

If it is unchecked or this is happening on the back end, then there could be something else on your site that is conflicting with Community Events – you can check for this by running through the steps outlined here. If you don’t have a testing site already and would prefer not to do this on your live site, the free Duplicator or WP Staging plugins can help you get one set up. Please make sure to have WP_DEBUG enabled during testing and copy/paste any errors that you see here. I would look first at any membership plugins you might be using or any plugins/settings in your theme that affect user roles/permissions.

Can you also share your full system info with me?

Thanks,

Jennifer

[Karri]

Well the community events is not even installed.

Only individual users. I didn’t go through all the plugins yet, but the most obviouse ones I did:
User Role Editor and Change Author. Those were not the problem. There’s not that many plugins installed in general and I highly doubt that the issue could be about the others.

Different user roles have added more locations to the list, but it seems like that not even all the roles have the same locations selectable. So it seems like that users can only select those locations that they have in their “my locations” etc. tab in the locations settings… not sure about the english version, but the tabs are “all, my own, published, cornerstone content”.

[Jennifer]

Hi Karri,

I just did some testing on my end, and by default, users should be able to select venues that were created by other users.

Can you please clarify what you’re referring to by the “all, my own, published, cornerstone content” tabs? Are users able to see all of the venues by going to Events > Venues? If you can share some screenshots of where users aren’t able to select the venue and the tabs that you’re referring to, that would help me to better understand the problem. Please note that attachments will not be included when replying via email; you will need to login and upload them directly to the thread.

If you haven’t tried this out in a completely default environment (all other plugins besides The Events Calendar and Events Calendar Pro disabled and the Twentyseventeen theme enabled), please also give this a try to see if you’re still seeing the same thing. Since I am not seeing the same thing on my end, it is definitely possible that something else is interfering here.

Please also share your full system info with me so that I can see if there is anything there that might be causing issues. If you can’t share it automatically, you can copy it from Events > Help > System Information and paste it into a private reply.

Thanks,

Jennifer

[Karri]

Hi.

I checked all the modules and it doesn’t seem to be about them.

I did however managed to get it working. I’m still waiting for confirmation from the client, who can test with all the user accounts.

For some reason I just deleted on location and all seemed to work. It was created by one of the users. I was unable to reproduce the bug in development or in production environment :/

Here’s one more for you to look at. The screen capture shows how events are displayed on my 13″ surface pro with latest Chrome, Edge, FF etc… so it’s not browser related.

The first table column should be significantly widers? Not sure if anything can be done to this though, it’s probably a wordpress issue.

[Jennifer]

Hi Karri,

I’m glad to hear that you were able to get the first issue resolved!

Regarding the column sizes, you can click the “Screen options” tab at the very top of the page (see screenshot), which should give you the option to uncheck some of the columns displayed. Once you do that, the columns should resize and display better on the screen.

You might also try out a plugin like Advanced Post Manager or Admin Columns to help improve the column display.

Let me know if there is anything else that I can help you with!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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