Help Desk

Website crash following update

  • Posts: 3 Topics: 2
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    Hi Guys updated plugin recently and got the following error could you please advise a fix
    Fatal error: Access level to Tribe__Tickets_Plus__Tickets::login_required() must be public (as in class Tribe__Tickets__Tickets)

    Posts: 3 Topics: 2
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    Full error Fatal error: Access level to Tribe__Tickets_Plus__Tickets::login_required() must be public (as in class Tribe__Tickets__Tickets) in /home/dxtraini/public_html/wp-content/plugins/event-tickets-plus/src/Tribe/Tickets.php on line 133

    Posts: 5028
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    Hi Dan,

    I’m sorry that you’re running into this issue! When you tried to update Event Tickets to 4.8.1, had you already updated Event Tickets Plus to 4.8.1? Can you try (in a testing environment) manually updating both plugins to 4.8.1, then activating them both at the same time to see if that works?

    Thanks,

    Jennifer

    Posts: 3 Topics: 2
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    Hi Jennifer

    Thanks for your email, I will deactivate all plugins via ftp this morning as I can’t access the admin area of our website with the error, I will then ensure both are updated and activate both together. I will revert to you once completed if the issue arises again.

    Posts: 5028
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    Hi Dan,

    Thanks for giving that a try! Let me know what happens.

    Posts: 6531 Topics: 11
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    Hi there,

    Reaching out to let you know a fix for this issue has been released as part of Event Tickets 4.8.2.1. The fix will prevent the fatal error and enforces Event Tickets Plus to be updated to use both plugins. A manual update might be required in some cases.

    Please let us know if updating Event Tickets and Event Tickets Plus to the latest versions works for you,

    Thanks for the patience while we fixed this bug.

    Best,
    Nico

    Posts: 65
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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