[Jennifer]

Hello,

I’m sorry that you’re having a hard time getting Filter Bar to display correctly, but I’ll be happy to help you out with this!

I took a look at the page you linked to in a couple of different browsers, but everything appears to be showing up nicely on my end (see screenshot). Are you seeing something different on your end? If so, can you please send me a screenshot and tell me what browser you’re using?

For the horizontal display, if the bar is not opening when you click to expand it, then this is very likely due to a Javascript conflict with your theme. You can check for Javascript errors by right-clicking on the page, clicking “Inspect”, and going to the console. Try recreating the issue, and if you see any errors, please copy/paste them here.

However, you can also go to Events > Settings > Filters and set the “Filter Bar default state” option to “Show on initial page load”. This will have the bar open by default when users first land on the page.

Can you give this a try and let me know what you find?

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry for the misunderstanding there, but you can see the information from the additional fields on the Attendees screen by clicking “View details” (see screenshot). I would recommend taking a look at this article, which gives a good overview of the attendee fields 🙂

Please let me know if you have any other questions!

[Jennifer]

Hello,

Thanks for reaching out! I’m sorry that we weren’t able to get you a response within 48 hours – we’ve had a higher than normal volume of threads this week, but we are working hard to get back to everyone as quickly as possible! (Please note that we typically only have support available during week days.)

As long as you have WooCommerce installed and activated, any new tickets that you create will automatically be set to use WooCommerce. If you also have Tribe Commerce enabled or Easy Digital Downloads installed and activated, then you will see these as options under the Settings for tickets on each event (see screenshot). But, if you are just using WooCommerce, then you should be good to go – no need to select WooCommerce manually 🙂

If you haven’t come across this article already, I would recommend taking a look, as it has some good details on creating tickets. Please let me know if you have any other questions!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for checking out Events Aggregator! Can you please send us an email to support @ theeventscalendar.com from the email address that you used to purchase Filter Bar and Events Calendar Pro? We’ll be happy to help you out with this from there!

Thanks,

Jennifer

[Jennifer]

Hi Jimmy,

Thanks for your interest in our plugins!

You can find a comprehensive list of the functions that we have available for customizations here. We are not able to provide technical support here in the Pre-Sales forum, and please note that even with a premium license, customizations like this are outside the scope of support that we are able to provide in our premium support forums.

We do have a list of recommended developers that you could contact if you would like to get help with the code. If you have any other questions, please let me know!

Thanks,

Jennifer

[Jennifer]

Hi Dmitry,

The week and month view do not have the exact same styles by default, but you can change them with CSS. For example, if you would like to change the color behind the event titles in month view (see screenshot), you can do so with the following:

.events-archive.events-gridview #tribe-events-content table .type-tribe_events {
background-color: darkgray;
}

For the “View all” link, you can fix the overflow issue by adding the following:

.tribe-events-calendar td .tribe-events-viewmore a {
white-space: initial;
}

As I mentioned previously, CSS customizations are outside the scope of support that we are able to provide here in the forums, but I hope this helps get you started! I would also recommend taking a look at this article, which has some more tips on customizing the CSS for events pages.

Please let me know if you have any other questions.

Thanks,

Jennifer

[Jennifer]

Hi Tenny,

I’m glad that this is working again!

There is unfortunately not an out of the box way to resend the ticket email, but what you could do is use the free PDF Tickets extension to generate PDF versions of the tickets, which you can then send manually.

If this is an option that you would like to see added in the future, we’d love it if you could post the idea in our Feature Ideas Forum! We use this to gauge user interest in new features and help plan future development.

I’m sorry I don’t have a more straight-forward solution for you at the moment, but please let me know if you have any other questions.

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for updating everything! I would also recommend clearing out the cache within the plugin to make sure that you are seeing the current version of the page. Since I am not able to recreate this same issue locally, I suspect there is something else on your site that is conflicting with one of our plugins. Were you able to find anything in your conflicts testing?

 

[Jennifer]

Hi Steve,

Event Aggregator will let you import events from other sites (Facebook, Google calendars, Meetup, iCalendar, and other sites using The Events Calendar), but there is not currently (or any future plans for) any integration with Airbnb specifically. Sorry for the bad news there! If you have a way to export the classes from Airbnb into a CSV file (which you can do with the free version – see this article) or another supported format, then you could import it that way.

We do offer full refunds within 30 days of purchase, so if you’d like to take Event Aggregator for a test run, feel free to do so!

If an integration with Airbnb or other sites is a feature that you would like to see added in the future, we’d love it if you could post the idea in our Feature Ideas Forum! We use it to gauge user interest in new features and help plan future development.

Please let me know if you have any other questions.

Thanks,

Jennifer

[Jennifer]

Hi Andrew,

I might have misunderstood what you’re looking for here…do you want to remove the organizers field from the community submission form entirely? If so, then you can do this with a template override. The file you’ll want to copy and edit can be found at wp-content/plugins/the-events-calendar-community-events/src/views/edit-event.php. In your copy, you’ll want to remove the following line:

<?php tribe_get_template_part( 'community/modules/organizer' ); ?>

Let me know if this works!

[Jennifer]

Great! Were you able to try out any of the tips listed in the article that I linked to, such as reducing the number of events shown in different views or deleting old events? Looking at your events page, it looks like you do have a high number of events on your site, which can definitely lead to performance issues.

If you still need help with this, can you please share your system info with me?

[Jennifer]

Hello,

Thanks for reaching out!

You can add content in by doing a template override for the view(s) that you want to add the text to. You can find the templates that you’ll want to copy in the following locations:

Month, List, & Day views: wp-content/plugins/the-events-calendar/src/views

Photo, Map, and Week views: wp-content/plugins/events-calendar-pro/src/views/pro

We are a bit limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry that you’re running into this issue, but I’ll be happy to help you figure out what’s going on.

First, I am not 100% sure what you are referring to here…can you please send me a link to a page where this is happening? Can you share your system info with me as well?

Thanks,

Jennifer

[Jennifer]

Hi Ryan,

Thanks for checking out our plugins!

First, to import from sites other than Eventbrite (like iCal feeds), you would need Event Aggregator.

For free tickets (RSVP-style), you can use Event Tickets, our free ticketing plugin. This will also let you sell tickets via PayPal. If you would like to integrate with WooCommerce or Easy Digital Downloads to sell tickets or use QR codes to check in attendees (which you can do on mobile), then you would want to go with Event Tickets Plus. This article has some additional info on the different ways that you can check in attendees.

If you would like to continue using Eventbrite, then you would want to go with Eventbrite Tickets. This will let you sync events to and from eventbrite.com, and it will also let you display tickets on the events on your site. However, all ticket sales will be handled through eventbrite.com.

Since you mentioned that you are a nonprofit, I would also encourage you to check out our Nonprofit Partnership Program, which offers a free license of either Event Tickets Plus or Events Calendar Pro to approved organizations. You can apply for this program here.

We do offer full refunds within 30 days of purchase, so if you’d like to take any of our premium add-ons for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hi Travis!

I just took a look at the page you linked to, and I am seeing the calendar now. It looks like you may have gotten this resolved? Please let me know if you need any further assistance with this, and I’ll be happy to help!

Thanks,

Jennifer

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