[Jennifer]

Hello,

Thanks for reaching out!

There is not an out-of-the-box way to change the information that is imported, but you could customize the way the description is displayed on the front end. Is there a particular view that you would want to change this on (like list view, for example)?

I would recommend taking a look at this article as a starting point. We are a bit limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know exactly where you would like to make the change – I’ll be happy to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry that you’re running into this issue, but I’ll be happy to help you figure out what’s going on!

Can you please send me a link to a page where this is occurring? For these tickets, are you using Tribe Commerce, WooCommerce, or Easy Digital Downloads?

Thanks,

Jennifer

[Jennifer]

Hi there, this appears to be a duplicate of this thread, where Sky is helping you out with this question. I’ll go ahead and close this one out, and we’ll see you over in your original post!

[Jennifer]

Hi Ana,

Thanks for reaching out!

We do not have any built-in integrations with Buddypress, so you would really need to test this out to see if you can get it working the way you need. There is however a third-party plugin that integrates The Events Calendar with BuddyPress, which you can check out here.

If you’re not able to get this set up with Buddypress, then you might try a third-party WooCommerce extension like one of these:

WC Role Based Price

Dynamic Pricing

WooCommerce Memberships

Tickets are essentially WooCommerce simple products, so they typically work pretty well with WooCommerce extensions. Again, you would need to test it out though.

Please let me know if you have any other questions!

Thanks,

Jennifer

[Jennifer]

No problem! I’m glad this helped 🙂

I’ll go ahead and close this out, but feel free to open up a new thread if you run into any other issues.

[Jennifer]

No problem, I just processed the refund, so you can go ahead and create a new order through this account. Please let me know if there is anything else that I can help with!

[Jennifer]

Hi Anthony,

Unfortunately there is not a way to prevent the token from expiring. Due to restrictions with the Facebook API, we cannot get tokens that last longer than 60 days. You can click the “Refresh your connection to Facebook” button under Events > Settings > APIs before the token expires, which will at least prevent imports from being halted due to an expired token, but you will still need to log in.

I’m sorry I don’t have a better answer for you on this, but please let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi JT,

Try adding the following to the Additional CSS area under Appearance > Customize (if you have one) or to the style.css file of your child theme:

.tribe-events-tickets tr {
background-color: #000 !important;
}

We are a bit limited in the amount of support that we can provide for customizations, but if you get need additional help with this or have any questions, please let me know – I’ll be happy to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry that things are going slowly for you…As a starting point, can you try running through some of the steps outlined here to see if anything there makes a difference? With performance issues, it is likely that it is not just one thing that is causing the issues, but rather a combination of things – so, it might take a few changes to see an improvement.

After following the steps, I would also recommend trying out the free Query Monitor plugin, which will tell you if there are any slow queries on a particular page. If you see any, can you please copy/paste the info into your reply so that we can take a look?

Can you please share your system info with me as well?

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for checking out our plugins!

To allow users to register for events, you’ll need Event Tickets (for RSVP-style reservations or ticket sales through PayPal) or Event Tickets Plus (if you would like to sell tickets via an integration with WooCommerce or Easy Digital Downloads).

You are correct that Event Aggregator is needed to import from a Google calendar. Events Calendar Pro does add some great features like recurring events, shortcodes, additional widgets, and three more calendar views – photo, map, and week. But, it is not required for our ticketing plugins or for Event Aggregator. All you need for Event Aggregator is our free events plugin, The Events Calendar.

We do offer full refunds within 30 days of purchase, so if you’d like to take Event Aggregator or any of our other premium add-ons for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hi Jen,

I’m sorry that you’re running into this issue, but I’ll be happy to help you get this figured out.

First, I noticed that you are running older versions of The Events Calendar and Events Calendar Pro – can you first try updating to the current versions (4.6.13 and 4.4.24.4 respectively), as well as the current version of WordPress (4.9.5), and see if you are still running into this issue? Make sure to clear out the cache within your caching plugin after updating. If you are not able to get the events generated correctly for your existing series, then please try creating a new series from scratch to see if that creates the correct evens. If not, can you please send me a screenshot of the settings that you have for the series so that I can test it out on my end?

Thanks,

Jennifer

[Jennifer]

Hi Gonzalo,

The easiest way to separate events into different calendars is to use categories. You can then use the category pages to display the events for each category, or you can also use shortcodes.

Let me know if this gets you what you need and if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry that you’re running into this issue, but I’ll be happy to help you figure out what’s going on.

I see that you are running older versions of The Events Calendar and Events Calendar Pro – can you first try updating to the current versions (4.6.13 and 4.4.24.4 respectively)? If you don’t see a prompt to update in the Plugins section of your Dashboard, you can do so manually by following these instructions. After updating, please clear out the cache from within the WP Fastest Cache plugin to make sure that you are seeing the current versions of the pages.

If you are still running into this issue, please try running through these steps to test for any conflicts that might be occurring between your theme and other plugins. If you don’t have a testing site already, the WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

Please let me know what you find!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

To customize the popup, you would need to do a template override, which we have some more details on here. The templates for map view can be found at wp-content/plugins/events-calendar-pro/src/views/pro/map.

We are a bit limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out! There is not currently any built-in functionality to send out emails to attendees. However, you can export the attendees list and then import the email addresses to a third-party email platform.

If this is a feature that you would like to see added in the future, please do let us know over in our Feature Ideas Forum! This is what we use to gauge user interest in new features and help guide future development efforts.

I’m sorry I don’t have a more straight-forward solution for you here, but please let me know if you have any questions.

Thanks,

Jennifer

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