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Hello,
Thanks for reaching out! You can use the plugin on your dev site and live site. However, if your dev site is h<span style=”font-family: inherit; font-size: 0.875rem;”>osted on a live server and does not have a .dev, .test., .local, .tribe, or .staging </span>top-level domain<span style=”font-family: inherit; font-size: 0.875rem;”> (yours is .cc for the site you mentioned), then it will count toward your license’s maximum allowed sites, which is 1 for the Personal license. </span>You can see which site you have registered by going to the License Keys page while logged in to your account. I went ahead and looked this up for your license, and the site that is currently registered to it is www.nbnc.dev.cc.
Just to clarify, having a site registered to your license means that you can automatically update the plugin on that site. If your dev site does not meet the requirements for a dev site that does not count towards your license, you can still use the plugin on both it and your live site, but you will need to perform manual updates on one of the sites (it doesn’t matter which one). If you would like to change which site you can automatically update on, no problem! This article has instructions on moving your license key.
I hope this helps clear things up, and please let me know if you have any questions!
Thanks,
Jennifer
Awesome, thanks for casting your vote! If there is anything else that I can help you with for the time being, just let me know 🙂
Great, I’m glad to hear that you got it working!
I’ll go ahead and close out this thread, but feel free to open up a new one if you run into any other issues.
Hi Tenny,
I’m sorry that you’re running into this issue, but I’ll be happy to help you figure out what’s going on.
First, can you try updating to the current version of WordPress (4.9.4) and Easy Digital Downloads (2.9)? You might want to do this in a testing site first – If you don’t have a testing site already, the WP Staging plugin will let you create a quick copy of your live site that you can use for testing.
After updating, if you’re still running into this issue, the next step would be to run through this guide to check for any conflicts that might be occurring with your theme or other plugins. Please make sure to have WP_DEBUG enabled while testing and copy/paste any errors that you see into your reply.
Let me know how this goes!
Thanks,
Jennifer
Hi Mike,
I’m sorry that you’re running into this issue, but I’ll be happy to help you figure out what’s going on!
To start, can you please share your full system information with me?
Can you also clarify which plugin you are referring to (Event Tickets, Event Tickets Plus, or The Events Calendar)? What was updated (and to what version) when this started happening?
No problem! I’m glad that got it working.
If there is anything else that I can help with, please let me know!
Hi Bobbie,
Thanks for checking out our plugins!
It sounds like you are looking to have volunteers register on the site for certain time slots, then be able to track sign-ups for each slot, is that correct?
If so, then you should be able to do this by creating RSVPs for each of the slots that you need volunteers for, which you can do using Event Tickets. If you are looking to also collect any additional information from each person who signs up, then Event Tickets Plus will let you create custom fields on RSVPs. You can then see this information and manage sign-ups – this article has some screenshots and more information on how this works.
We do offer full refunds within 30 days of purchase, so if you’d like to take Event Tickets Plus for a test run, feel free to do so! Event Tickets is free, so I would definitely recommend installing it a on a test site to see how it works. Please let me know if you have any additional questions.
Thanks,
Jennifer
Hello,
I’m sorry that you’re running into this issue, but I’ll be happy to help you get it figured out.
First, can you please send me a copy of the code that you are adding to your functions.php file via a link to a gist?
You should not need to add any code to get Event Tickets Plus working with The Events Calendar…besides this code that you are adding to set the date, do you have any other customizations running?
Hello,
Nice job getting it set up so that users can only purchase one ticket at a time! To change the button, you could do a template override of the tickets.php file found at wp-content/plugins/event-tickets-plus/src/views/wootickets. Look for this around line 205:
<td colspan="4" class="woocommerce add-to-cart">
<?php if ( $must_login ) : ?>
<?php include Tribe__Tickets_Plus__Main::instance()->get_template_hierarchy( 'login-to-purchase' ); ?>
<?php else: ?>
<button
type="submit"
name="wootickets_process"
value="1"
class="tribe-button"
>
<?php esc_html_e( 'Add to cart', 'event-tickets-plus' );?>
</button>
<?php endif; ?>
</td>We are a bit limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to point you in the right direction!
Hello,
Thanks for checking out our plugins!
Event Tickets Plus will let you create and sell tickets that are essentially WooCommerce simple products, meaning that they will go into the same cart as your other WooCommerce products. Users will be able to purchase both at the same time. 🙂
For some more details on how tickets work, I would recommend taking a look at the following articles:
New User Primer: Event Tickets and Event Tickets Plus
Settings Overview: Event Tickets and Event Tickets Plus
Managing Your Orders and Attendees
We do offer full refunds within 30 days of purchase, so if you’d like to take Event Tickets Plus for a test run, feel free to do so! Please let me know if you have any additional questions.
Thanks,
Jennifer
Hi Keith,
Thanks for checking out our plugins!
Community Events will let users submit events from the front end of your site, and with Community Tickets, they will also be able to create RSVPs on their events and set a capacity for each RSVP. Events created this way are the same as events created on the back end and will be displayed in the same way – so, your remaining spots will show up automatically by default. You can test out how this looks with The Events Calendar (which is our free events plugin that is required to use Community Events) and Event Tickets (which adds the RSVP functionality) in a testing site.
If you don’t want to handle event registration at all within the site (and just display the number of spots remaining on the front end), then you could use an additional field (a feature of Events Calendar Pro) to display this on the front end, or enter it into the event description. You would need to manually update this however.
We do offer full refunds within 30 days of purchase, so if you’d like to take Community Events, Community Tickets, or any of our other premium add-ons for a test run, feel free to do so! Please let me know if you have any additional questions.
Thanks,
Jennifer
Hi Zack!
I took a look at your system info, and it looks like “Event” is not an enabled post type under Events > Settings > Tickets. Can you check this box and see if that gets the ticket options to show up for you?
Thanks,
Jennifer
Hi Austin,
This sounds like a known issue that we have with the Divi theme, but we have a free extension that you can activate to fix it – can you give this a try and let me know if it works for you?
Thanks,
Jennifer
Hi Sanchez!
Great question – you can change when the ticket is sent and the attendee record is generated under Events > Settings > Tickets > WooCommerce Support. This is based on the WooCommerce order status, and the actions will be triggered when the first enabled status is reached. So, if you set these to “Completed”, then these won’t happen until you complete the WooCommerce order.
Can you give this a try and see if this fixes the issue for you?
Thanks,
Jennifer
