not automatically send ticket

[Sanchez]

Hello, I want to able my customers to pay their ticket with bank transfer in Woocommerce… the problem is, when the ticket is ordered, the user get his ticket. Event if he didnt paid it.
How can we deal with it ?

[Jennifer]

Hi Sanchez!

Great question – you can change when the ticket is sent and the attendee record is generated under Events > Settings > Tickets > WooCommerce Support. This is based on the WooCommerce order status, and the actions will be triggered when the first enabled status is reached. So, if you set these to “Completed”, then these won’t happen until you complete the WooCommerce order.

Can you give this a try and see if this fixes the issue for you?

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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