Attendee info not showing anywhere?

[studentensportamsterdam]

Hi,

I’m selling tickets for an event and added attendee info fields. However, I cannot find where the information from those fields end up. Where can I find it?

Thanks!

[Jennifer]

Hello,

Thanks for reaching out!

The fields are actually hidden until the ticket quantity is increased in the form – once you add tickets, the fields will appear for each attendee (see screenshot).

I would recommend taking a look at the following articles, which have a lot of good info on getting up and running with Event Tickets Plus:

New User Primer: Event Tickets and Event Tickets Plus

Settings Overview: Event Tickets and Event Tickets Plus

Managing Your Orders and Attendees

Please let me know if there is anything else that I can help with!

Thanks,

Jennifer

[studentensportamsterdam]

Hi Jen,

Thanks for your answer. However, this is not what I meant. I know that the fields show up when you add tickets.

The problem lies with tickets that I’ve already sold – where can I see what my customers have filled in?

Hoping to hear from you soon. 🙂

[Jennifer]

Hello,

I’m sorry for the misunderstanding there, but you can see the information from the additional fields on the Attendees screen by clicking “View details” (see screenshot). I would recommend taking a look at this article, which gives a good overview of the attendee fields 🙂

Please let me know if you have any other questions!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts