[Jennifer]

Hello,

I’m sorry that you’re running into this issue, but I’ll be happy to help you figure out what’s going on. As a first step, can you try updating to the current version of Events Calendar Pro (4.4.24.4)? If you don’t see a prompt to update in the Plugins section of your Dashboard, you can do so manually by following these instructions.

Please let me know if this gets things displaying correctly!

[Jennifer]

Hi Craig,

I’m sorry that you’re not able to import – Facebook recently announced a range of changes to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an affect on Event Aggregator users. As a result, some Facebook imports that previously worked are not currently possible. Further details can be found here.

We are working on this from our end and should have an update for you soon. I do apologize for the inconvenience this is causing, and thank you for your patience in the meantime. If you have any questions, please let me know.

Thanks,

Jennifer

[Jennifer]

Hi Henry,

I’m sorry that you’re running into this issue, but I’ll be happy to help you get it figured out.

First, can you check that the start and end sale date range includes the current date? This is the most common cause of tickets not showing up on the front end. I would also recommend taking a look these articles, which has some more details on getting tickets set up:

New User Primer: Event Tickets and Event Tickets Plus

Settings Overview: Event Tickets and Event Tickets Plus

Making Tickets

If this doesn’t help, can you please send me a link to a page (on the front end) where this is occurring, along with a screenshot of the settings for the tickets on that event (with the sections expanded)? Please note that if you are replying via email, attachments will not come through. You will need to login and upload the image directly to the thread.

The email notifications are sent out automatically, so unfortunately I am not able to reply/CC the email address that you listed. Sorry about that!

[Jennifer]

Hello,

Thanks for reaching out! This article has a snippet that you can use to change strings in our plugins, and our themer’s guide has instructions on doing template overrides, which is another method that you can use to change text.

If this doesn’t get you what you’re looking for, can you please send me a screenshot of exactly what you would like to change along with a direct link to the page?

Thanks,

Jennifer

[Jennifer]

Hi Sammi,

I’m sorry that you’re having a hard time getting the page to match…did you try clearing out your site and browser cache after changing the “Default stylesheet used for events templates” setting to “Skeleton Styles” under Events > Settings > Display? If you didn’t see any difference after changing this setting, caching could have been the issue, so I would recommend giving this another try.

If you still don’t see a difference, then you may need to add a bit of CSS to the Additional CSS area under Appearance > Customize (if you have one) or to the style.css file of your child theme:

#tribe-events-pg-template {
padding: 0 10px 20px;
}
#tribe-events-content {
margin-bottom: 10px;
font-family: Arial, Sans-serif;
font-size: 0.875rem;
line-height: 1.55;
}

You could also try out a plugin like this one, which provides a simple way to add in custom CSS. Let me know if this helps!

Thanks,

Jennifer

[Jennifer]

Hi Pau,

Thanks for checking out our plugins!

You can create RSVPs and paid tickets (via PayPal) with Event Tickets, and Event Tickets Plus will allow you to sell tickets via WooCommerce or Easy Digital Downloads. This article has the details on how attendee management works.

If you would like users to submit their own events from the front end and sell tickets for those events, then you would need Community Events and Community Tickets.

We do offer full refunds within 30 days of purchase, so if you’d like to take any of our premium plugins for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hello,

Try adding the following to the Additional CSS area under Appearance > Customize (if you have one) or to the style.css file of your child theme:

.tribe-mini-calendar-event .list-date .list-dayname {
padding: 1px;
}

Let me know if this helps!

[Jennifer]

Hi Aaron,

Thanks for reaching out! We are not able to transfer a license/subscription from one account to another, but what you can do is submit a refund request from the new account and create a new subscription on this account.

Please let me know if you have any questions on this!

Thanks,

Jennifer

[Jennifer]

Hi Grégoire,

You can change when the ticket email is sent and the attendee record is generated by going to Events > Settings > Tickets > WooCommerce Support. Can you try changing this to reflect the WooCommerce order status that you would like the tickets to be generated at and let me know if this gets things working the way you need?

Thanks,

Jennifer

[Jennifer]

Hi Nicolo’,

Thanks for checking out Event Tickets Plus! You can see the current status of the translations for Event Tickets here (42%) and Event Tickets Plus here (39%). I would recommend taking a look at the following articles related to translations:

https://theeventscalendar.com/knowledgebase/adding-or-updating-a-translation/

https://theeventscalendar.com/knowledgebase/how-to-override-plugin-language-files/

You can customize the information on the ticket by doing a template override. The purchaser name is shown by default, but the ticket description is not. So, you would need to change this in your copy of the template. Please note that customizations like this are outside the scope of support that we are able to provide here in the forums, but if you do get stuck or have any questions, we do our best to try to point you in the right direction 🙂

We do offer full refunds within 30 days of purchase, so if you’d like to take Event Tickets Plus for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out! You can set photo view to display in 2 columns by using CSS…I took a look at the page you linked to, and it looks like you were able to get this working 🙂 If you need any additional help with this, please let me know. We are a bit limited in the amount of support that we can provide for customizations, but if you do get stuck or have any questions, I’ll be happy to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hi Jeff,

You can use this snippet to set the maximum number of RSVPs that can be submitted at once to 2:

/* Tribe, limit ticket qty */
function tribe_limit_tickets() {
?>

<script type="text/javascript">
jQuery(document).ready( function( $ ) {
// do this if tickets available
if ( $('.tribe-events-tickets').length ) {
// set max qty to 1
$('.tribe-events-tickets .tribe-ticket-quantity').attr('max', 2);
// run on input change
$('.tribe-events-tickets .tribe-ticket-quantity').change ( function ( ) {
// don't run the manually triggered change event
if ( $(this).val() == 0 ) return;
// make sure it's not more than 1
if ( $(this).val() > 2 ) $(this).val(2);
// change all inputs but this to 0
// manually trigger the change event so available stock gets updated
$('.tribe-events-tickets .tribe-ticket-quantity').not( $(this) ).val(0).change();
});
// add a oninput event
$('.tribe-events-tickets .tribe-ticket-quantity').on('input', function (e) {
$(this).change();
});
}
});
</script>

<?php
}
add_action('wp_head', 'tribe_limit_tickets');

Let me know if this works for you!

Thanks,

Jennifer

[Jennifer]

Hi Gustavo,

Thanks for checking out our plugins!

There is not an out-of-the-box way to override the venues (either in The Events Calendar or Events Calendar Pro), but you could potentially do a customization to get this set up the way you would like.

This article has some more info on linked post types, and our themer’s guide should also be helpful. Please note that we are not able to help with customizations like this (even with a premium support license over in our Help Desk – our forum guidelines have the details on what type of support is covered there), and we are also not able to provide technical support here in the Pre-Sales forum.

If you have any additional questions on the features that are included with our premium plugins, please let me know!

Thanks,

Jennifer

[Jennifer]

Hi Nic,

It is indeed possible to display events in separate calendars on your site. Your idea of using categories is a good one – to get two separate calendars set up quickly and easily, you can use the tribe_events shortcode with the category filter to display each calendar wherever you would like on your site (instead of using the main events page).

To exclude a category from the main events page, you would need to dive into the code a bit…this post has an example snippet that you can tweak to exclude your categories for the views that you need to exclude them from.

Additionally, this article has some other tips on making a “members-only” calendar that you might find helpful.

Please let me know if you have any other questions!

Thanks,

Jennifer

[Jennifer]

Hi Jacob,

Thanks for reaching out!

First, can you try clearing out any caching that you might be doing within your site (such as on your server or via a plugin)? Try clearing out your browser cache as well.

If you’re still not seeing the updated styles, can you try running through these steps to see if you can find any conflicts that might be occurring with your theme or another plugin on your site? Please share your system info with me as well.

I’d also recommend taking a look at this article, which has some more details on how the List Widget works.

Please let me know how it goes!

Thanks,

Jennifer

[Author]

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